Delrado Apartments

We received the maintenance request the morning of 12/21/for the smoke coming out of the ventsOur maintenance manager discovered a malfunction in the furnace and replaced the furnace the same day on 12/21/This complaint was also filed on that day not allowing any time for investigation or repairs to have been madeThe smoke that was coming out of the vents was unrelated to the roof replacementWe understand and apologize that the roof replacement was inconvenient and disruptive to the residentsThe roof needed to be completely replaced to prevent future inconveniences to the residents

Initial Business Response /* (1000, 5, 2016/01/13) */
Contact Name and Title: Delrado Apartments
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@baumannproperty.com
Thank you for choosing to make your home at Delrado Apartments. Thank you for letting us know about the leak in your wall. We...

are working to resolve the issue as quickly and safely as possible with as little impact to your daily routine. We have been working around your schedule at your request. We understand how disappointing it can be when your expectations are not met. We apologize that we are unable to meet your suggestion of a resolution for being put up in a hotel. We will continue to complete the repairs to prevent this issue from reoccurring.

We received the maintenance request the morning of 12/21/16 for the smoke coming out of the vents. Our maintenance manager discovered a malfunction in the furnace and replaced the furnace  the same day on 12/21/16. This complaint was also filed on that day not allowing any time for...

investigation or repairs to have been made. The smoke that was coming out of the vents was unrelated to the roof replacement. We understand and apologize that the roof replacement was inconvenient and disruptive to the residents. The roof needed to be completely replaced to prevent future inconveniences to the residents.