Delray Tire & Retreading Inc.

Complaint:
I am rejecting this response because: How does it matter if I write or my father writes? Why do not you address the issueThe crux of the matter is your business practices which is highly unethical to say the leastI know what I am going thruInstead of resolving the issue, your approach is to blame the victimIt is very sad
Regards,
T*** ***

Complaint:
I am rejecting this response because: I am writing this on behalf of T***'s fatherJust to give little back groundWhen T***'s car was stranded and towed and taken into the garage, she was extremely nervous as she has just joined a work place and she was more concerned about her job and she was in distressShe also does not have any knowledge or clue about car repair and she had never faced a situation like thisThe car really didn't have any faultThere was no need of taking the car into the garage in the first placeThe car was in the running conditionAt that time, whatever was told to T***, she had to believe and trust the repair shopThere was no need of any diagnosis in the first placeNormally, as with most of the garages, when they run a diagnosis, they either adjust the charge of diagnosis with the subsequent billing or at least some part of it is adjustedShe was subsequently charged another huge sum which perhaps was completely unnecessary and rates that were charged was exorbitantThere was hardly any material or parts used in the subsequent billingTo T***, she never understood what she is being charged for as she just is not technically or otherwise knowledgeable and she wanted the car back as that car is her only means of transport to her new jobA completely helpless situationShe ended up paying $ which was not necessary except for the oil change which costs $ She was not given any credit for the diagnostic they charged forShe ended up paying over $ on a service on which hardly any parts were used and on a job which could not have taken more than one hour as there was no problem and atleast they could not find any problem eitherWe feel given T***'s helpless situation, the garage took an advantage and stiffed her with a huge bill which she can barely afford as her hourly rate is $ to $ per hour
Regards,P*** ***, on behalf of T*** ***

There will not be any more correspondence with? MrB***.? A&D Automotive inchas a signed contract with Ms*** B***Not her father.? There are no grounds for his complaints other than his he feels his daughter can not make her own? descision's

ON 5/4/Mis B*** had her car towed into shopShe was Given a estof $For Diagnosing her Toyotaat witch time she signedWe proceeded to do Diagnoses on her car by Road test scanning computer and check? as needed.? we did not experience stalling on road testWe
did note on arrival car was 1/qts low on oilWe also did fuel trim test and inspected throttle bodyFuel trim was out of range and throttle body was very dirty.? at that time we contactedMisB*** and advised her of our recommenations.? check oil and oil filter, service throttle body and fuel injection service.? She was called and advised of additional charges of $for a total of $that was 5/4/@ 11:18am called? and she oked additional repairs and it was documented on Repair orderMis B*** was advised at all times of needed repairs.? I am Sorry if there was any misunderstanding on there Fathers part be we did followed all BAR regulationsand provided the best of service to Mis BattacharjeeI beleave there is no refund warrantedAll services where completed as authorized ? ? ?