The promotions that are refferenced in the complaint are not or misleading. As our customers near the end of a finance or lease contract, they find it helpful to meet with us to discuss their available options so they will have time to consider what will work best for
themWe find the best way to arrange these meetings is through mail or email. Without meeting with the customers we at the dealership have no way of knowing how best to service their needs. Most times the customers are able to come in and drive off in a new car avoid possible repairs and enjoying the benefits of upgrading to new car. Sometimes the customers are very happy with their current vehicle and would like us to facilitate completeing the purchase at lease end. Sometimes we find out the customers driving patterns or vehicle requirements have changed, in those cases we work with the customers to help them find a vehicle that better fits their current needs. If the customers driving patterns have changed and they are in danger of or have already gone over the allowed mileage (as is the case with the complaintant)we try to work with them to minimize their exposure to any penalties. We make any and all promotions available to us from our various lenders and the manufacturer available to all of our customersWe are glad to work with the complaintant or anyone of our customers to help minimize the effects of their exceeding the allowable mileage on their current contract and to help them find what may work best for their current driving habbits. The fact that they are subject to a large penalty as they have exceeding the mileage allowed in their current lease contract does not invalidate our offers....it just means their available options are different. This is exactly the reason we like to meet with them. If the complaintant would like to meet with me to disscuss their optioins and perhaps plan to minimize the effects of their grossly exceeding the mileage limits of their current lease I would like to help. I can not however change the fact that they have exceeded the mileage allowed under their current contract. Thank You *** ***
*** *** *** ***
*
From: *** *** *** Sent: Wednesday, June 22, 12:PMTo: *** *** ***Subject: RE: Complaint Hello Madelyn,I have attempted to contact *** *** as of yet I have not received a return call. Hearing her voice message reminded me of
earlier attempts with no return call. On her last she wasnot charged for the repair we gave her an estimate for, the steering rack assembly. She did have a routine oil change for which she was charged a coupon rate. As she was not charged for the repair there is nothing to refund her. As to the difference regarding her quotes I can only guess that perhaps the lower quote she may have received was for a different degree of repair or that it may have included some non Honda parts. Sorry for the trouble if I can be of further assistance please do not hesitate to contact me.ThanksMike P***General ManagerLiberty Honda
We are sorry that Mr *** is unhappy with this situation however our response is the same. The areas of concern are not a result of poor workmanship or materials.Therefore , not warranted. In the future should there be issuses similar to those that were corrected previously they would of course still be covered.Thank You Mike P***
Complaint: ***
I am rejecting this response because:Complaint: *** I am rejecting this response because: first there was only repair performance back abril regarding paint drops around the car and paint pilling out on the truckThe first time they fail by not painting and a correcting the problem the right way when they call me to pick up the car they only touch it with touch paint ..I reject to take the car that dateafter the second time they correct it the right way this car was paint it in all around I do not accept the response made by liberty Honda and Mr Mike P by saying this car is years old, because this paint job was done YEARS AGO and not years agoalso Liberty Honda state on there website :While it is doubtful that a vehicle repaired at Liberty Auto Body Repair will need a warranty repair, we set your mind at ease with a Limited Lifetime Guarantee:Our Guarantee is simple...Our work is guaranteed for as long as you own your vehicleThe current areas I concern are the same areas were the car was painted year ago, also Mr Mike P*** is saying that He believes that the problem have been caused by environmental factor or contact while cleaning or polishing the vehicle I believe Hi is run because this car has NEVER polished before since the last paint job at liberty Hondaalso I don`t believe that any car that was painted years ago can have this problems just because of a environmental factor or cleaning after a years paint jobONLY if the job wasn't done correctly this can happenand this case this job was not done currently..I also visit some bodyshops including EXECUTIVE AUTO BODY REPAIR in *** CT own by the same AUTO GRUOP CALL or same Company (EXECUTIVE AUTO GROUP) AND I spoke to DALE body shop estimator specialist and He took pics and He state that when liberty Honda paint the car the first time they didn't put ENOUGH paint on this areas where there problem areHE also state that liberty Honda needs to do something about it since this problems is from the first time job and the bad paint job.I also believe that Mr P*** can't tell where is the problem comes from or where the problem starts since He is not a professional Bodyshop specialistlike I mention before EXECUTIVE AUTO GROUP BODY REPAIR (SAME AUTO GROUP OR COMPANY) states that there is a problem and comes from the first time job paint repair.
Sincerely,
*** ***
We are sorry that ** *** is not happy with us. Many people have been able to benefit from the programs and offers we have discussed in the various electronic and regular mailings that she has recieved. I would still welcome the opportunity to assist her with her current situation if she would like. I am working to remove her name and adress from any customer lists that we use for marketing pourposes and have asked that our media partners do the same. As a Honda owner she may recieve some mailings from Honda or her lease company. If she should recive any future mailings in error they generally contain instructions as to how to "opt out" of receiving future offers. Again I'm sorry we have thus far been unable to help but welcome the opportunity to do so in the future.*** ***General ManagerLiberty Honda
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello,we are in receipt of the complaint filed by Mr. [redacted]. Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years. In fact Mr [redacted]purchase the vehicle we are discussing from Liberty HOnda back in 2008. He has since driven the car...
for over 100,000 miles.Since owning this vehicle Mr [redacted] has body repairs performed 4 times. Mr [redacted] keeps his car in wonderful condition,anyone who looks at it would be shocked to find the vehcile has traveled over 150,000 miles. Mr [redacted] did recently approach me with some apperance concerns with his vehicle. I had a hard time noticiing the spotsof concern but when point out to me I could see what he was concernened about. In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of 2012. There was some slightbubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly. I scheduled some time and preformed therepairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed out.The current areas of concern however are not that. If there is a problem ( a minor change in apearance can be expected in a 10 year old car with over 150,000 milescan be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle,not by a failure by Liberty Honda to do quality repairs. It is for that reason that we unable to perform the repairs requested by Mr [redacted].If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact me.Mike P[redacted]General ManagerLiberty Honda
I'm sorry you have not been happy with the service you have recieved thus far at our dealership. We did not cause the issue with your car we mearly reported a condition we found while inspecting your vehicle. Clearly the condition existed as you had it repaired elsewhere. I can't really speak to the differance in the price quotes you recieved from us and the other dealer, perhaps the used a different brand of part or price things differently. I know it is much easier and therefore less expensive to complete a repair once it has been diagnosed. Thank You for giving us an oppurtunity to help you. I'm glad we were of some service and as our Service Manger mentioned certainly we would love the opportunity to assist you with any future repairs you may need and will work closely with you regarding price.Thank You Mike P[redacted]General ManagerLiberty Honda
Complaint: [redacted]
I am rejecting this response because: the repeated emails and the repeated mailings to my home specifically mention "excessive mileage", forgiving excess wear & tear", waiving "early termination" fees, the dealership absorbing "any remaining payments", etc. If excessive mileage was going to be a possible concern, then why do the mailings specifically and clearly state that excessive mileage is a typical scenario they experience and not cause to void the invitation. If excessive mileage was a valid consideration, why does the mailing state exactly the opposite? Because it is false & deceptive advertising, that's why. This is an unprofessional method in conducting business and should be discouraged by ANY business with integrity. Reread the business response to me. This company is not trying to accept any responsibility for the deceptive advertising. The General Manager is blaming me for receiving several unsolicited mailings from his dealership. He is blaming me for taking this mailing as an honest offer. This is NOT the behavior of a "better business". This is the defiant behavior of a poorly managed business, being called out on their deceptive offers. I will GLADLY present my mailings to any Revdex.com representative interested in viewing the misleading offers first hand. This is not "he says, she says". This is physical proof (in hand) of fraudulent advertising looking to victimize its unsuspecting customers by deceptive means. It is not ethical behavior & should NOT be condoned as good business, under any circumstance.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Virginia L[redacted] Today (6/22/16) was the first time I received a phone call from the general manager. I left him a voicemail and hope to hear back from him. I met with the service manager, Dennis P[redacted] on April 27 or 28, and was not pleased with his response. He saw my repair order that was completed at another Honda dealer and was very apologetic for the issue. He suggested that since my vehicle was a 2010 that I would be needing more work (which made me feel uncomfortable), and his only solution was for me to take my car back for any other issues so that he can give me the chance to trust them again. How is that solving my issue of having to spend money over something that they ruined.
The promotions that are refferenced in the complaint are not or misleading. As our customers near the end of a finance or lease contract, they find it helpful to meet with us to discuss their available options so they will have time to consider what will work best for
themWe find the best way to arrange these meetings is through mail or email. Without meeting with the customers we at the dealership have no way of knowing how best to service their needs. Most times the customers are able to come in and drive off in a new car avoid possible repairs and enjoying the benefits of upgrading to new car. Sometimes the customers are very happy with their current vehicle and would like us to facilitate completeing the purchase at lease end. Sometimes we find out the customers driving patterns or vehicle requirements have changed, in those cases we work with the customers to help them find a vehicle that better fits their current needs. If the customers driving patterns have changed and they are in danger of or have already gone over the allowed mileage (as is the case with the complaintant)we try to work with them to minimize their exposure to any penalties. We make any and all promotions available to us from our various lenders and the manufacturer available to all of our customersWe are glad to work with the complaintant or anyone of our customers to help minimize the effects of their exceeding the allowable mileage on their current contract and to help them find what may work best for their current driving habbits. The fact that they are subject to a large penalty as they have exceeding the mileage allowed in their current lease contract does not invalidate our offers....it just means their available options are different. This is exactly the reason we like to meet with them. If the complaintant would like to meet with me to disscuss their optioins and perhaps plan to minimize the effects of their grossly exceeding the mileage limits of their current lease I would like to help. I can not however change the fact that they have exceeded the mileage allowed under their current contract. Thank You *** ***
*** *** *** ***
*
From: *** *** *** Sent: Wednesday, June 22, 12:PMTo: *** *** ***Subject: RE: Complaint Hello Madelyn,I have attempted to contact *** *** as of yet I have not received a return call. Hearing her voice message reminded me of
earlier attempts with no return call. On her last she wasnot charged for the repair we gave her an estimate for, the steering rack assembly. She did have a routine oil change for which she was charged a coupon rate. As she was not charged for the repair there is nothing to refund her. As to the difference regarding her quotes I can only guess that perhaps the lower quote she may have received was for a different degree of repair or that it may have included some non Honda parts. Sorry for the trouble if I can be of further assistance please do not hesitate to contact me.ThanksMike P***General ManagerLiberty Honda
We are sorry that Mr *** is unhappy with this situation however our response is the same. The areas of concern are not a result of poor workmanship or materials.Therefore , not warranted. In the future should there be issuses similar to those that were corrected previously they would of course still be covered.Thank You Mike P***
Complaint: ***
I am rejecting this response because:Complaint: *** I am rejecting this response because: first there was only repair performance back abril regarding paint drops around the car and paint pilling out on the truckThe first time they fail by not painting and a correcting the problem the right way when they call me to pick up the car they only touch it with touch paint ..I reject to take the car that dateafter the second time they correct it the right way this car was paint it in all around I do not accept the response made by liberty Honda and Mr Mike P by saying this car is years old, because this paint job was done YEARS AGO and not years agoalso Liberty Honda state on there website :While it is doubtful that a vehicle repaired at Liberty Auto Body Repair will need a warranty repair, we set your mind at ease with a Limited Lifetime Guarantee:Our Guarantee is simple...Our work is guaranteed for as long as you own your vehicleThe current areas I concern are the same areas were the car was painted year ago, also Mr Mike P*** is saying that He believes that the problem have been caused by environmental factor or contact while cleaning or polishing the vehicle I believe Hi is run because this car has NEVER polished before since the last paint job at liberty Hondaalso I don`t believe that any car that was painted years ago can have this problems just because of a environmental factor or cleaning after a years paint jobONLY if the job wasn't done correctly this can happenand this case this job was not done currently..I also visit some bodyshops including EXECUTIVE AUTO BODY REPAIR in *** CT own by the same AUTO GRUOP CALL or same Company (EXECUTIVE AUTO GROUP) AND I spoke to DALE body shop estimator specialist and He took pics and He state that when liberty Honda paint the car the first time they didn't put ENOUGH paint on this areas where there problem areHE also state that liberty Honda needs to do something about it since this problems is from the first time job and the bad paint job.I also believe that Mr P*** can't tell where is the problem comes from or where the problem starts since He is not a professional Bodyshop specialistlike I mention before EXECUTIVE AUTO GROUP BODY REPAIR (SAME AUTO GROUP OR COMPANY) states that there is a problem and comes from the first time job paint repair.
Sincerely,
*** ***
We are sorry that ** *** is not happy with us. Many people have been able to benefit from the programs and offers we have discussed in the various electronic and regular mailings that she has recieved. I would still welcome the opportunity to assist her with her current situation if she would like. I am working to remove her name and adress from any customer lists that we use for marketing pourposes and have asked that our media partners do the same. As a Honda owner she may recieve some mailings from Honda or her lease company. If she should recive any future mailings in error they generally contain instructions as to how to "opt out" of receiving future offers. Again I'm sorry we have thus far been unable to help but welcome the opportunity to do so in the future.*** ***General ManagerLiberty Honda
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello,we are in receipt of the complaint filed by Mr. [redacted]. Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years. In fact Mr [redacted]purchase the vehicle we are discussing from Liberty HOnda back in 2008. He has since driven the car...
for over 100,000 miles.Since owning this vehicle Mr [redacted] has body repairs performed 4 times. Mr [redacted] keeps his car in wonderful condition,anyone who looks at it would be shocked to find the vehcile has traveled over 150,000 miles. Mr [redacted] did recently approach me with some apperance concerns with his vehicle. I had a hard time noticiing the spotsof concern but when point out to me I could see what he was concernened about. In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of 2012. There was some slightbubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly. I scheduled some time and preformed therepairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed out.The current areas of concern however are not that. If there is a problem ( a minor change in apearance can be expected in a 10 year old car with over 150,000 milescan be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle,not by a failure by Liberty Honda to do quality repairs. It is for that reason that we unable to perform the repairs requested by Mr [redacted].If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact me.Mike P[redacted]General ManagerLiberty Honda
I'm sorry you have not been happy with the service you have recieved thus far at our dealership. We did not cause the issue with your car we mearly reported a condition we found while inspecting your vehicle. Clearly the condition existed as you had it repaired elsewhere. I can't really speak to the differance in the price quotes you recieved from us and the other dealer, perhaps the used a different brand of part or price things differently. I know it is much easier and therefore less expensive to complete a repair once it has been diagnosed. Thank You for giving us an oppurtunity to help you. I'm glad we were of some service and as our Service Manger mentioned certainly we would love the opportunity to assist you with any future repairs you may need and will work closely with you regarding price.Thank You Mike P[redacted]General ManagerLiberty Honda
Complaint: [redacted]
I am rejecting this response because: the repeated emails and the repeated mailings to my home specifically mention "excessive mileage", forgiving excess wear & tear", waiving "early termination" fees, the dealership absorbing "any remaining payments", etc. If excessive mileage was going to be a possible concern, then why do the mailings specifically and clearly state that excessive mileage is a typical scenario they experience and not cause to void the invitation. If excessive mileage was a valid consideration, why does the mailing state exactly the opposite? Because it is false & deceptive advertising, that's why. This is an unprofessional method in conducting business and should be discouraged by ANY business with integrity. Reread the business response to me. This company is not trying to accept any responsibility for the deceptive advertising. The General Manager is blaming me for receiving several unsolicited mailings from his dealership. He is blaming me for taking this mailing as an honest offer. This is NOT the behavior of a "better business". This is the defiant behavior of a poorly managed business, being called out on their deceptive offers. I will GLADLY present my mailings to any Revdex.com representative interested in viewing the misleading offers first hand. This is not "he says, she says". This is physical proof (in hand) of fraudulent advertising looking to victimize its unsuspecting customers by deceptive means. It is not ethical behavior & should NOT be condoned as good business, under any circumstance.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Virginia L[redacted] Today (6/22/16) was the first time I received a phone call from the general manager. I left him a voicemail and hope to hear back from him. I met with the service manager, Dennis P[redacted] on April 27 or 28, and was not pleased with his response. He saw my repair order that was completed at another Honda dealer and was very apologetic for the issue. He suggested that since my vehicle was a 2010 that I would be needing more work (which made me feel uncomfortable), and his only solution was for me to take my car back for any other issues so that he can give me the chance to trust them again. How is that solving my issue of having to spend money over something that they ruined.