Hello,we are in receipt of the complaint filed by Mr*** Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years In fact Mr ***purchase the vehicle we are discussing from Liberty HOnda back in He has since driven the car for over 100,miles.Since owning this vehicle Mr [redacted] has body repairs performed times Mr [redacted] keeps his car in wonderful condition,anyone who looks at it would be shocked to find the vehcile has traveled over 150,miles Mr [redacted] did recently approach me with some apperance concerns with his vehicle I had a hard time noticiing the spotsof concern but when point out to me I could see what he was concernened about In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of There was some slightbubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly I scheduled some time and preformed therepairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed out.The current areas of concern however are not that If there is a problem ( a minor change in apearance can be expected in a year old car with over 150,milescan be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle,not by a failure by Liberty Honda to do quality repairs It is for that reason that we unable to perform the repairs requested by Mr ***.If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact me.Mike P [redacted] General ManagerLiberty Honda
Complaint: [redacted] I am rejecting this response because: Sincerely, Virginia L*** Today (6/22/16) was the first time I received a phone call from the general managerI left him a voicemail and hope to hear back from himI met with the service manager, Dennis P [redacted] on April or 28, and was not pleased with his responseHe saw my repair order that was completed at another Honda dealer and was very apologetic for the issueHe suggested that since my vehicle was a that I would be needing more work (which made me feel uncomfortable), and his only solution was for me to take my car back for any other issues so that he can give me the chance to trust them againHow is that solving my issue of having to spend money over something that they ruined
I'm sorry you have not been happy with the service you have recieved thus far at our dealership We did not cause the issue with your car we mearly reported a condition we found while inspecting your vehicle Clearly the condition existed as you had it repaired elsewhere I can't really speak to the differance in the price quotes you recieved from us and the other dealer, perhaps the used a different brand of part or price things differently I know it is much easier and therefore less expensive to complete a repair once it has been diagnosed Thank You for giving us an oppurtunity to help you I'm glad we were of some service and as our Service Manger mentioned certainly we would love the opportunity to assist you with any future repairs you may need and will work closely with you regarding price.Thank You Mike P [redacted] General ManagerLiberty Honda
Hello,we are in receipt of the complaint filed by Mr*** Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years In fact Mr ***purchase the vehicle we are discussing from Liberty HOnda back in He has since driven the car for over 100,miles.Since owning this vehicle Mr [redacted] has body repairs performed times Mr [redacted] keeps his car in wonderful condition,anyone who looks at it would be shocked to find the vehcile has traveled over 150,miles Mr [redacted] did recently approach me with some apperance concerns with his vehicle I had a hard time noticiing the spotsof concern but when point out to me I could see what he was concernened about In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of There was some slightbubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly I scheduled some time and preformed therepairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed out.The current areas of concern however are not that If there is a problem ( a minor change in apearance can be expected in a year old car with over 150,milescan be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle,not by a failure by Liberty Honda to do quality repairs It is for that reason that we unable to perform the repairs requested by Mr ***.If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact me.Mike P [redacted] General ManagerLiberty Honda
Complaint: [redacted] I am rejecting this response because: Sincerely, Virginia L*** Today (6/22/16) was the first time I received a phone call from the general managerI left him a voicemail and hope to hear back from himI met with the service manager, Dennis P [redacted] on April or 28, and was not pleased with his responseHe saw my repair order that was completed at another Honda dealer and was very apologetic for the issueHe suggested that since my vehicle was a that I would be needing more work (which made me feel uncomfortable), and his only solution was for me to take my car back for any other issues so that he can give me the chance to trust them againHow is that solving my issue of having to spend money over something that they ruined
I'm sorry you have not been happy with the service you have recieved thus far at our dealership We did not cause the issue with your car we mearly reported a condition we found while inspecting your vehicle Clearly the condition existed as you had it repaired elsewhere I can't really speak to the differance in the price quotes you recieved from us and the other dealer, perhaps the used a different brand of part or price things differently I know it is much easier and therefore less expensive to complete a repair once it has been diagnosed Thank You for giving us an oppurtunity to help you I'm glad we were of some service and as our Service Manger mentioned certainly we would love the opportunity to assist you with any future repairs you may need and will work closely with you regarding price.Thank You Mike P [redacted] General ManagerLiberty Honda