Delta Auto Repair & Service, Inc.

***,
This is John ***, the owner of Safeguard Home SecurityFrom what I understand we have already installed your alarm system and you are just waiting on the camera system to be installedI apologize for the camera technician not showing up the first timeNot sure what happenedAnd
the second time was lack of communication between the sales rep and the installerWe install over new alarm systems per month and normally do not have a problem. I understand your frustrations and will do my best to remedy the problemPlease let me know when would be a good time to get out there and install the cameras for youI don't think we have even collected a check for the camera installation yetFeel free to contact me at 713-*** or email me at ***@hotmail.com
Thank You,
John ***

Safeguard Home Security is not affiliated with *** in any wayYou signed an Alarm Monitoring Agreement with *** *** *** around November *** charged back Safeguard for the contract due to non payment by yourselfYour breach of the Monitoring Agreement resulted in a lien being
placed on your homeIt would have been your responsibility to cancel your previous agreement with *** prior to signing a new contract with ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

We were unaware that your cameras were not installed. Can have a technician out next week to install. What is a good date & time? Sorry for the problem.
Thank You,
[redacted]
Owner
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

I believe Ted has addressed your problems. He is also going to stop by your house and put a magnet in the hole on the side of your door where the prewire company misaligned the switch and the magnet by 6 inches. Hope all is ok now.

Please send me a copy of your contract where it states that you won't make a payment until 03/01/2017. I found notes in our data base showing that you referred [redacted] and you were supposed to receive a $150.00 credit. I just spoke with Central Security Group and they will be applying the...

credit to you account this week. I have attached the Automatic Payment Authorization form which signed authorizing Central Security Group to charge your account each month. There is no mention of a smoke detector on your contract or installation work order. As far as the credit inquiry is concerned I apologize that it was a hard pull which affected your credit score by 3 points. I spoke with Aaron and he really believed it would be a soft hit.
You have never called our office to address your concerns. If you need assistance please do not hesitate to call us.
Thank You,
 
CJ
Safeguard Home Security
713-783-7347

You signed a legally binding agreement with [redacted] for your alarm service. There is nothing Safeguard Home Security can do for you.