Delta Auto Reviews (2)
Review: When I went to Delta Auto, I test drove a car but didn't feel it was worth the money they were asking. I asked [redacted] if there were any other cars that were in my price range. He told me pick the car that I want and he would make it happen. I test drove a 2002 Honda Accord for about 10 minutes and it seemed to run good. I didn't take it on the freeway, but it didn't seem to have any very obvious problems, so when I got back, I told him I wanted that one, but only if I could walk out with tax, title, and license for the cash I had. He kept trying to go higher. I explained to him that I am a single mom that can't afford monthly car payments so if we can't work it out, I would have to go to the next dealership. Finally, I told him that I could give him $500 in the middle of October. The next day when I came back with the cash, I asked him when he registered it, did he register it through 2014? He said yes, all the way through 2014. That was 9/6/13. At the end of September I returned from Southern CA for my Dad's funeral. That day the check engine light came on, the traction control system light came on, and the green light around my D4 started to blink. I called the dealer a few days later and told him what was happening to the car and that I received a bill from DMV for my registration. I told him that I wanted him to fix the car and pay the registration, and I would NOT be paying the remaining $500, or put me in a different car. He told me to come down the following week and we could talk about it. I took it to a mechanic that said that it was my transmission that needed to be replaced. I went to Delta Auto and told him that I wanted him to pay for it as he has a workshop and should have done an inspection of the car and it NEVER should have gone off the lot with a problem this big. He wanted to send it to his mechanic to get fixed for $1400 and make me pay $700 in addition to the $500. I told him he needs to pay for the repair and registration, then I will pay the 500.
Product_Or_Service: 2002 Honda AccordDesired Settlement: DesiredSettlementID: Other (requires explanation)
I want to get the car fixed, but by the mechanic that I trust, because now I can't trust that he will replace the transmission with a new or re-manufacturer transmission, instead of trying to fix the one that is in there. I would like Delta Auto to pay for the repair along with the registration of my car $114. Then I will pay him the remaining $500 that I owe him for an appropriate car that I should have been able to have driven off the lot the first time.
Company states that the consumer took the vehicle to her own mechanic and he agreed to pay for the repairs. Everything was repaired and the bill was paid last month.
Review: On April 3 2014 at approximately 7pm I brought my 2011 Honda Civic LX into Delta Auto to have a standard oil change. The gentleman advised me the bolt had been stripped and he was having difficulty removing it because it was dark out. He asked me to bring the vehicle back the following day so he could have sunlight and it would not be a problem. I returned the next day Friday April 4 2014 at 5pm, he advised me he could conduct the oil change without an issue although the bolt was stripped he had proper tools to remove it. He told me he would call me as soon as the oil change was done. I left the vehicle; I received a phone call from the mechanic an hour later asking me to pick up the car - the oil change had been complete however he stated he cracked the oil pan in the process. He apologized and admitted it was his mistake. He welded the oil pan as a temporary fix because he had to order a new oil pan. He said he would repair it at no cost to me because it was in fact his mistake. He told me he'd call me as soon as the part came in, which would only be a day or two. By Tuesday April 8 2014 I still had not heard from the shop, I called and was told the part still was not in - he said he would call me back. By April 12 2014 he still didn't have the part. I heard back from him on April 16 2014 stating he received the part but now we would need to pay at least 50% of the cost because the bolt was stripped which caused him to crack the oil pan while trying to bang the bolt out. He told me to bring the vehicle in Saturday April 19 2014. I brought the car to his shop on April 19 2014 and was told he didn't have time to repair it that day; I was to bring it back the following weekend. I brought the car back to the shop a week later April 26 2014 to be told he had more important jobs to handle because he was short staffed my car would take a back seat. He stated he would call me when to bring the car back in. I did not hear back from him. If I were to take this to get repaired by someone else, I would have to pay full retail price for a mistake he made. I'm disgusted with the way this shop handled this "mistake".Desired Settlement: I want the mechanic to repair his error. He took it upon himself to continue to try to remove the bolt which lead him to cracking the oil pan. He didn't take the time to ask if I wanted him to try which may cause additional damage. He felt he could take the chance, he should be responsible for his mistake.