Delta Career Education Corporation

The complainant contacted our institution via our "Live Chat" service on 7/8/and was directed to call the campus for next steps A request for transcripts was made through our third party provider on 8/4/ The request was responded to in the course of business (within business days maximum)The complainant then contacted our Registrar's office 8/21/17, which was our first record of voice to voice contact We discussed the details of his request, informed him of next steps needed, and provided him an unofficial transcript copy in the interim We remain available for further discussion with the complainant if he has follow up questions that need addressed through our Registrar's office at [redacted] ext ***

[redacted] s compliant has been resolved[redacted] s Desired Outcome is to be contacted by the business [redacted] was immediately contacted by the business at the local level and her funding issue was explained in detail and resolvedThe Financial Services Officer who assisted [redacted] is a School Certifying Official (SCO) for VA and is competent at handling VA cases[redacted] s Desired Settlement is to be contacted by the business [redacted] was contacted immediately by the business and remains in contact with the business

[redacted]s compliant has been resolved.[redacted]s Desired Outcome is to be contacted by the business. [redacted] was immediately contacted by the business at the local level and her funding issue was explained in detail and resolved. The Financial Services Officer who assisted [redacted] is a...

School Certifying Official (SCO) for VA and is competent at handling VA cases.[redacted]s Desired Settlement is to be contacted by the business. [redacted] was contacted immediately by the business and remains in contact with the business.

The complainant contacted our institution via our "Live Chat" service on 7/8/17 and was directed to call the campus for next steps.  A request for transcripts was made through our third party provider on 8/4/17.  The request was responded to in the normal course of business (within 3...

business days maximum). The complainant  then contacted our Registrar's office 8/21/17, which was our first record of voice to voice contact.  We discussed the details of his request, informed him of next steps needed, and provided him an unofficial transcript copy in the interim.   We remain available for further discussion with the complainant if he has follow up questions that need addressed through our Registrar's office at  [redacted] ext [redacted].