Delta Control, Inc.

Initial Business Response /* (1000, 9, 2014/12/10) */
First off very sorry for any bad treatment, I know we did have problem trying to communicate to someone that was not buying a car, he was doing all the talking for you and the stuff he was saying was not the case, we gave you the true car price
and all *** was trying to say was that was the case and weather you wanted to believe that was your right but we are not like other stores we do what we are asked and we did give our best and he wanted to argue over that, you can do most homework online today to find out a fair price so you don't need to bring negotiator with you just to cause confusion, and you can check with true car to verify price was correct
Again very sorry we did not meet your needs, but our intent was only to sell you a car at the true car price and that is what we offered
***
Consumer Response /* (-5, 14, 2015/01/17) */
Was FORD notified of my displeasure with Fair Oaks Ford? I was NEVER contacted by anyoneI think they need to give me an explanation of WHY Fair Oaks Ford gets away with treating customers as they did me
Consumer Response /* (3000, 16, 2015/01/19) */
Was FORD notified of my displeasure with Fair Oaks Ford? I was NEVER contacted by anyoneI think they need to give me an explanation of WHY Fair Oaks Ford gets away with treating customers as they did me

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: [redacted] Service
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fairoaksford.com
The original complaint was that the yellow service engine light was on. Vehicle would not go into hybrid mode and was...

gas engine all the time. The technician found 3 high voltage wires melted together(these wires are located directly located under the vehicle on the right hand side of vehicle under passenger seat. We then called GSA and told them we had 8 codes and needed to start by repairing the melted wires. At this point GSA ok'd us to proceed with making the repair. Once wire were repaired we eliminated 4 codes, but still had 4 codes. Customer came and took vehicle and would not let us go any further at this time. Customer then decided to bring back 5 days later and we needed a BECM(battery electronic control module) which controls the high voltage battery. We then called GSA and they ok'd repair. Once part was installed 3 more codes were eliminated but 1 code remains but vehicle goes into hybrid mode. The pinpoint test tells us to replace a high voltage contact block and if not fixed then necessary to replace high voltage battery. Note: Ford does not have any tests for high voltage block or battery due to danger of being electicuted. We are not taking advantage of GSA and it's not are fault that customer takes vehicle, and its not are fault that his vehicle is broken. We are following the guidelines from [redacted] Motor Company. We don't do bad business and I take offense to his ridiculous accusations. Feel free to call [redacted] Service Director at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, you never notified me that you had 8 service codes and it went down to 4? If so why did you give me the vehicle like it was completely repaired and I had to let you know that the service engine light was still on. Obviously, after the 2nd repair, you started checking this before you gave me back the vehicle and told me that the car required additional repairs without letting me know that there were a certain # of codes left. In addition, you would leave the vehicle in the shop longer due to poor shipment deliveries. The first time it got repaired you told me you received a damaged wire assembly and had to wait on another one. The 2nd time you brought up another delivery issue. Do you see where I'm trying to go with this? It's difficult for me to trust your company, if you don't provide good customer service.
Final Business Response /* (4000, 9, 2015/09/16) */
Contact Name and Title: [redacted] Ser Direc
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@fairoaksford.com
Once again customer was given all information and could not leave his vehicle. This is a fleet vehicle and [redacted] is fully aware of what is going on. If [redacted] thought there was a issue they would not have paid us. You can verify with [redacted]
Final Consumer Response /* (4200, 11, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How was I given all the information, if you left out the amount of service codes that were initially there? Like I stated earlier, you weren't aware of the additional service codes until I had to bring it to your attention the 1st time it was repaired. You gave me the vehicle as if it were completely repaired and it wasn't.