Delta Dental of Kentucky

See attachment.We have reviewed and researched the complaint of Ms [redacted] and have found the following:Ms [redacted] purchased an individual dental policy effective March 1, OMs***'s oral surgery procedure is not a covered benefit under her dental plan (removal of four (4) impacted teeth and general anesthesia)Ms***'s Delta Dental Standard PPO Individual plan covers 50% of Oral Surgery, with exclusion to impacted teeth; therefore patient is responsible for paymentMs***'s recorded incoming calls to Delta Dental were reviewed and her dental plan coverage was correctly explained in detail regarding oral surgery and impacted teeth.Please inform Ms [redacted] that our review of this matter is complete, and unfortunately, we are unable to accommodate her request to adjust and/or pay this claimMs***'s business is greatly appreciated and to please never hesitate to contact us with any other concerns

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

DELTA DENTALMarch 14, 2018Revdex.com, IncConciliation Department S4th Street Louisville, Kentucky 40203-2186RE: *** ** *** ID No.: *** Dear Conciliation Department:On February 12, 2018, your client and former Delta Dental of Kentucky, Incmember, contacted Delta
Dental and requested to have their dental insurance coverage terminatedThe Delta Dental policy was under the subscriber name of *** *** (*** ** ***, spouse).According to your client, the monthly insurance premiums were withdrawn from their personal checking account without their authorizationMrs*** confirmed with the Revdex.com of Louisville, that she contacted her bank and requested the bank to reverse the premium payments for January and February 2018.As of March 3, 2018, *** *** and *** ** ***'s Delta Dental of Kentucky, Incdental insurance was terminatedWe greatly appreciate and value Mrand Mrs***'s membership to Delta Dental InsuranceWe sincerely apologize for any inconvenience this may have caused.If you require additional information and/or assistance, please do not hesitate to contact me.Sincerely,*** ** *** Corporate and Legal Compliance SpecialistDELTA DENTAL OF KENTUCKY, INC*** *** *** *** *** *** Louisville, KY

See attachment.We have reviewed and researched the complaint of Ms. [redacted] and have found the following:Ms. [redacted] purchased an individual dental policy effective March 1, 2017 OMs. [redacted]'s oral surgery procedure is not a covered benefit under her dental plan (removal of four (4) impacted teeth and...

general anesthesia). Ms. [redacted]'s Delta Dental Standard PPO Individual plan covers 50% of Oral Surgery, with exclusion to impacted teeth; therefore patient is responsible for payment. Ms. [redacted]'s recorded incoming calls to Delta Dental were reviewed and her dental plan coverage was correctly explained in detail regarding oral surgery and impacted teeth.Please inform Ms. [redacted] that our review of this matter is complete, and unfortunately, we are unable to accommodate her request to adjust and/or pay this claim. Ms. [redacted]'s business is greatly appreciated and to please never hesitate to contact us with any other concerns.