Initial Business Response /* (1000, 5, 2015/06/29) */
I(Service Manager) spoke to customer on Friday June26th. I had to explain to him that his vehicle had two issues. One of which we repaired and the other we had not recognized when it is was in. He understood and agreed to bring the vehicle back...
in that day. We drove it to have the wrench light appear, tested the vehicle and found out it needs a new transmission. I called him with an estimate of repair and delivered his vehicle back to his home. I also left an estimate for repair and the trade-in value, as he requested, in the vehicle. From the conversations I had with our customer that day I believe he understands why we are not refunding him the money for the repair. He appreciated us not charging him for the second diagnosis, driving his mother home and delivering his vehicle to his home.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/29) */
I(Service Manager) spoke to customer on Friday June26th. I had to explain to him that his vehicle had two issues. One of which we repaired and the other we had not recognized when it is was in. He understood and agreed to bring the vehicle back...
in that day. We drove it to have the wrench light appear, tested the vehicle and found out it needs a new transmission. I called him with an estimate of repair and delivered his vehicle back to his home. I also left an estimate for repair and the trade-in value, as he requested, in the vehicle. From the conversations I had with our customer that day I believe he understands why we are not refunding him the money for the repair. He appreciated us not charging him for the second diagnosis, driving his mother home and delivering his vehicle to his home.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)