Delta Disaster Services of Northern Colorado Inc

There is no validity to Mrs***' claimAMRT certified technician followed IICRC protocols, used industry approved products, and completed a scope of work that was approved by Mrs*** prior to startingRespectfully Submitted,Caroline H***General Manager

Complaint: ***
I am rejecting this response because:It does not resolve the issue and shows no effort to compromise
Regards,
*** ***

Please find detailed pages attached which outline Delta Disaster Services of Northern Colorado's position, including the work agreement, signed by Mrs*** expressly agreeing to pay Delta Disaster Services in fullAdditionally, Delta Disaster Services of Northern Colorado already discounted Mrs***' original estimate from $6,to $4,in a good faith attempt to satisfy Mrs***We have been trying to collect payment from her since August of To re-iterate, Delta Disaster Services of Northern Colorado takes our reputation in the Northern Colorado community very seriously and takes great care in training our employees in the correct protocols and products to follow and use for each clients' circumstanceWe exhausted all efforts to educate, communicate, and appease Mrs*** which has ultimately led to collectionsIt is unfortunate that Mrs*** still feels dissatisfied, but services were rendered in accordance with the IICRC's guidelines and payment is expected, since it has already been discounted.Respectfully Submitted,Caroline H***General ManagerDelta Disaster Services of Northern Colorado

Complaint: [redacted]
I am rejecting this response because:The bottom line is that I was left with odors in the house which made it impossible to use the HVAC system from August 2014 to May 2015. I have a number of people who have confirmed this and have agreed to attest to it. DDS had the option of making a warranty claim and pursuing the company that produced the offending product but chose not to do so.  While I do not believe DDS did deliberately cause harm, it would have been good business to continue to assist me until the problem was solved or, at the very least, given me a discount to support my efforts. They did neither of these. Unfortunately, after a few weeks, they simply refused to call back and left me on my own to find a solution. I did NOT agree to pay $4,000 plus $3,000 to correct the errors. While it is unfortunate the product they used did not perform as expected, it is not my fault either. I have no problem paying what I originally agreed to but not in addition to the extra $3,000.  Standard business practices over decades have allowed for customer satisfaction including additional help to resolution or discounted fees. I received neither.  In the spirit of compromise, I am willing to pay the difference between the original contracted amount and what I have so far spent on mitigation.  This would, of course, include recinding the credit bureau report as it is inaccurate.
Regards,
[redacted]

To the Revdex.com,Delta Disaster Services of Northern Colorado takes our reputation in the Northern Colorado community very seriously. We recently held our 2nd annual golf tournament at [redacted] which raised $43,000.00 for the [redacted] and benefits the very members of our community. We...

take great pride in our work and giving back to the very community that supports our business and the livelihoods of our employees. We have provided at every level the best customer service possible to Mrs. [redacted], as we do for each of our clients. The homeowners and business owners who contact us, are in need of our services for an unexpected and unwanted event. It is our job to make them feel comfortable and know that their home or business will be put back together properly. We take great care in educating all of our staff who are all IICRC certified and follow their very strict protocols. I have attached additional information to dispute Mrs. [redacted]' false claims against Delta Disaster Services of Northern Colorado. It is our hope that you will review this information and agree that we did everything possible to make Mrs. [redacted] happy. Respectfully Submitted,Caroline H[redacted]General Manager[redacted]ch[redacted]@delta-us.com

Complaint: [redacted]
I am rejecting this response because: It is inaccurate and does not solve the problem.The original amount, as noted on the contract which, by the way was presented at the completion of the job instead of the beginning, was $4,117.01. I am not going to discuss the higher amount as it is a separate issue. Whether they were trained or not is irrelevant. The fact remains that there was a problem with the job. DDS did not stand by me until it was resolved nor did they give me a discount on their services to help me resolve it myself. I am offering DDS the difference between my cleanup costs of $3,104.32 and the original amount I agreed to, $4,117.01, which is $1,012.69.  I feel this is fair. I agreed to the $4,117.01 and that is what I would be paying (my cleanup costs + the difference). DDS still has the option of a warranty claim or dealing with their supplier so they would be able to recoup the balance. I feel this is fair on my part. This does not include compensation for the stress and time I have spent dealing with this for the last year including not having central heat over the winter.  If they choose to accept this offer, I will immediately write a check for the full amount and they will not hear from me again. Of course, I would expect a receipt and to have the Credit Report removed.  I believe this is the most logical and simplest solution.  If they choose not to accept, this dispute will continue.In addition, I would like to point out that the many pages of documentation which DDS provided were sufficient to convince the credit card company to remove the charge to my card. I did pay the $4,117.01 in full before realizing DDS was not helping me and that I would have many additional expenses to clean up the consequences of their work.Attached you will find a detailed list of my expenses.  I sincerely hope DDS will find this acceptable and we can be done with this.
Regards,
[redacted]