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Delta Disaster Services of Salt Lake South

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Reviews Delta Disaster Services of Salt Lake South

Delta Disaster Services of Salt Lake South Reviews (3)

I have worked with Shane McKnight and his team at Delta Disaster Services of South Salt Lake on many projects Whether it is a small clean up or a huge disaster mission, they are true professionals In their industry, response time and accuracy are everything and Delta excels in both realms I highly recommend them for jobs large and small I'm a property manager and they are equipped to handle everything from a flood, fire, methamphetamine decontamination, mold remediation to a minor water clean up Don't hesitate to call Delta in the unfortunate circumstance of a disaster at your property

My insurance agency directed me to Delta Disaster Services to repair minimal damage to some drywall that would need sanding, painting etcin my home after a small water leakDelta Disaster Services would never give me a straight answer on the cost of repairsResponses were always "Its covered by your insurance" or "Our quote came back so close to your insurance quote we are just going off of that one"The drywall patches and painting were done well and the worker was polite and efficientThe repair bill came back billing me for every single thing that could have possibly been repaired by going off of the insurance quoteFull closets being replaced, tons of painting, room resets, and even work in rooms that wasn't performedI emailed the person who first did the home walkthrough and he said he could remedy the situationNo replyI then emailed and called his supervisorHe gave me a "corrected" invoice that was still very incorrectHe mentioned that the employee who came to my

Ms. [redacted]'s insurance company referred us to repair her property after water damage had occurred.  The insurance company provided an estimate that they had already completed with a request that we perform the work in accordance with that estimate.  After reviewing the project we agreed...

that we could do the work for the estimated price and that was communicated to Ms. [redacted].  The reason we did not share with her our estimate is that we did not create one and rather agreed to proceed from the insurance company's estimate which she already had in her possession.  I was made aware, after we had started the project, that Ms. [redacted] wanted to replace her flooring using another company.  However I did not know that some of the other work in the estimate did not get completed either because she had requested it or because it was unnecessary.  After verbally reviewing the work with the technician who performed it we sent a corrected invoice which she still disputed.In order to understand exactly what the discrepancy was, I arranged a time to personally visit the home to measure exactly what was done.  Unfortunately I inadvertently scheduled the appointment on a holiday and I failed to contact Ms. [redacted] about the missed appointment.  I have since met with her at her property and adjusted our invoice to reflect the work actually done and, as far as I am aware, the issue has been resolved.We have also informed the insurance company of our final invoice so they may reconcile any over-payments to Ms. [redacted] if they so choose.  Had we known from the beginning that we would not be performing all of the work in the estimate, we would have declined the job from the beginning.  Regardless, I regret that Ms. [redacted] has not had an exceptional experience with our company and apologize for the miscommunication.Please feel free to contact me with any further questions regarding this matter. Sincerely, R. [redacted]President p.s. I'm sorry for the late response but I did not receive communication of the original complaint.  It must have been filtered out by our spam software.

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