Delta Exteriors LLC

I, [redacted] ***, met with [redacted] and [redacted] along with the original salesman on the job, [redacted] on February 2, The ***'s were very happy with the work performed at their house and had no complaints about our workmanship or any of our workersTheir concerns were about some remaining items to be completed at the home from our contract scope of work along with some additional work to be performed due to damaged sustained during the construction processThey also expressed concern over the invoice which included several line items which were stated as not completed or that were not to be doneThere was confusion over the dealer fee for the financing provided as wellSince our main office produces invoices based off of notes in the file and the insurance scope of work, there was a miscommunication between the salesman and the office as to what was to be on the final invoiceThe meeting that was set on February 2, was to address all of these issues, to agree to line items that need to be on the final invoice, and to get a list of remaining items to be scheduled to be completedFrom the meeting, this was the list of items that needed to be addressed:Window ScreensDuring the roof replacement, shingles being removed had fallen down and scraped several of the window screensThe ***s had bought screen material and rescreened the screens themselvesThey requested to be reimbursed for the cost of the material ($65.72) and their labor for replacing them ($100.00)I agreed to reimburse them for thisThis reimbursement amount was included on the check sent to the ***s on March 10, 2017.Wood TrimDuring the roof replacement, shingles being removed had fallen down and hit and chipped out wood on a window trim section and door trim sectionI agreed to have both wood trim sections repairedThis work was completed February 22, and the ***s were happy with the repair work completed.ShuttersThe shutters had been removed and the new shutters had arrived at the ***s and were at the house during the February 2, meetingI agreed that these would be installedThese were installed on Febrary 15, 2017.FasciaPer the insurance scope of work, fascia on the left elevation of the home was to be completedThis work had not been scheduled as of the meeting date on the February 2, The ***s said that if it wasn't completed, which would have to be looked at when it was light out since we met late in the evening, that they did not want to move forward with it any longerAt the meeting, this line item was taken off of the invoice I had at the meeting and was agreed to be looked into and if it was completed, then we would send an invoice for it.I was able to find out that it was not completed and removed it from our scope of work per our contractThe ***s were under the impression after the meeting that they had been charged for the fascia still but I had sent [redacted] a copy of the invoice we were working off of at the February 2, meeting which showed that it as removed and that the amount they paid did not reflect any charges for the fascia.AC Unit CombsPer the insurance scope of work, two AC Unit Combs were to be completedThis work had not been scheduled as of the meeting date on the February 2, The ***s said that if they weren't completed and that they did not want to move forward with it any longerI agreed that it was not completedI agreed to remove it from our scope of work per our contract and removed it from the invoice I had at the meeting.Siding and Vinyl TrimThe original insurance scope initially had line items that were included on our invoiceThe insurance scope had been updated to reflect our bid item for the siding but the original line items were not removed so there was a duplicate line items listed on the insurance scope that then were reflected on the invoiceI agreed to adjust the invoice and removed these line items from the balance during the February 2, meeting.Dealer Fee from Service FinancingThe ***s had used our Service Financing option to fund part of their home improvement projectThere were no hidden charges in relation to the Dealer Fee but was a lack of communication/understanding on the salesman's part to explain the financing processWe came to an agreement at the February 2, meeting that Delta Exteriors would cover the Dealer Fee percentage that was in relation to the work being performed by Delta Exteriors and that the remaining portion that was associated with funds being used for other home improvement projects not being done by Delta Exteriors that the ***s would cover that portionThe reimbursement for the Dealer Fee portion covered by Delta Exteriors of $was sent out with the reimbursement check on March 10, I have attached several files to support my above statements: [redacted] Credit FormThis shows the reimbursement amounts for the Dealer Fee and for the Window Screen Material and LaborTotal amount reimbursed was $[redacted] Meeting Invoice with NotesThis shows the invoice that was discussed at the February 2, meeting with notes about which line items were to be removed.Starting Invoice balance amount was $16,AC Unit Comb #Line Item Removed: $158.36AC Unit Comb #Line Item Removed: $184.84Duplicate Siding Line Item Removed: $1778.55Duplicate Vinyl J-Trim Line Item Removed: $141.40Fascia Line Item Removed: $421.96Total Amount Removed: $2,685.11Ending Invoice Balance amount was $13,[redacted] Meeting PaymentThis shows the check payment amount of $13,that was made during the February 2, meeting after we agreed to the amount adjusted and shown on the [redacted] Meeting Invoice with Notes.Here are the majority of the dates that Delta Exteriors had communication with the ***s:February 2, - Meeting with Salesman and ***sFebruary 3, - Followup call with [redacted] about screensFebruary 7, - Followup text about looking into fascia completionFebruary 14, - Followup text about scheduling work on Wood Trims, Shutters, and ReimbursementFebruary 15, - Shutters InstalledFebruary 17, - Followup text about shutters being completed, wood trim being scheduled, and Reimbursement being processedFebruary 22, - Wood Trim repairedMarch 9, - Confirmation about Reimbursement CheckMarch 10, - Reimbursement Check MailedMarch 13, - Confirmation About Reimbursement CheckMarch 15, - Clarifying Fascia ConcernMarch 17, - Clarifying Fascia ConcernThere was additional dates that the ***s called in during early March where [redacted] had informed them that messages would be passed along and they wereDelta Exteriors responded to the concerns issued by the ***s as quickly as our scheduling and manpower allowedAll work performed was completed with top workmanship and we stand behind all of our warrantiesWe honored all statements made to the ***sDelta Exteriors takes great pride in the work that we do and customer service and satisfaction are our top prioritiesWe have done all we could to clarify the situation and address all concerns outlined by the ***s

Final Consumer Response / [redacted] (2000, 7, 2015/09/23) */ They came and completed the jobI am satisfied

I wanted to update this claim - We have met again with the owner of the company and are satisfied with the results of this complaint and appreciate his efforts to make this situation right

I am calling to let you know that the business was suppose to send me an invoice two days from12/ I have not as of yet received it but want to give the company the benefit of the doubt in case it was mailed My day response period ends on 1/2/and I will contact you on 1/since your office will be closed At that time, I will either accept or reject the business response

We have worked this out with him personally and he said he was going to retract this. Moving forward, the contact on this particular homeowner should be *** and can be called at ***

Final Consumer Response /* (2000, 7, 2015/11/09) */
Referencing the above case #, Delta Exteriors contacted me today and are coming to my residence tomorrow to fix my roofIn light of this I request that your organization postpone posting the complaint until they have an opportunity to fix my
roof
Thank you
*** W***
***

They said they were going to resolve the issue and get back to me in 2 days and that was on December 27. I have yet to hear back from them. The issue is not resolved and I am still awaiting them to contact me back to resolve the issue. I have tried to reach out by phone and text and they do not answer me.

I am calling to let you know that the business was suppose to send me an invoice two days from12/27.  I have not as of yet received it but want to give the company the benefit of the doubt in case it was mailed.  My 7 day response period ends on 1/2/2017 and I will contact you on 1/3 since your office will be closed.  At that time, I will either accept or reject the business response.

Complaint: [redacted]
I am rejecting this response because:I DO NOT appreciate having my personal information, including the exact address posted to the internet - dealing with this company has been a communication nightmare. The work performed started in May of 2016 and is just now being finalized. Other members of the public need to be made aware. It was NOT an issue of communication between our salesman and the office. It was repeated errors and inaccuracies in the manual methods used for invoicing clients. It invoice as attached with Jack's note is NOT a match to the invoice we received the evening of February 2nd.  I expect to have my full name and address removed immediately before this complaint is posted. 
Sincerely,
[redacted]

I've reached out to the homeowner. I am going to fix the problem. I dug into the case as it seemed very odd to me that we would let something get this out of hand. I found some very interesting details. Is there a time we could meet in person next week. I think you will find it very...

interesting. I will also keep you posted on when the homeowner returns my calls, and meeting date. My plan is to do it the first day she is available. Sincerely,[redacted]OwnerDelta Exteriors

I, [redacted], met with [redacted] and [redacted] along with the original salesman on the job, [redacted] on February 2, 2017. The [redacted]'s were very happy with the work performed at their house and had no complaints about our workmanship or any of our workers. Their concerns were about some remaining...

items to be completed at the home from our contract scope of work along with some additional work to be performed due to damaged sustained during the construction process. They also expressed concern over the invoice which included several line items which were stated as not completed or that were not to be done. There was confusion over the dealer fee for the financing provided as well. Since our main office produces invoices based off of notes in the file and the insurance scope of work, there was a miscommunication between the salesman and the office as to what was to be on the final invoice. The meeting that was set on February 2, 2017 was to address all of these issues, to agree to line items that need to be on the final invoice, and to get a list of remaining items to be scheduled to be completed. From the meeting, this was the list of items that needed to be addressed:Window ScreensDuring the roof replacement, shingles being removed had fallen down and scraped several of the window screens. The [redacted]s had bought screen material and rescreened the screens themselves. They requested to be reimbursed for the cost of the material ($65.72) and their labor for replacing them ($100.00). I agreed to reimburse them for this. This reimbursement amount was included on the check sent to the [redacted]s on March 10, 2017.Wood TrimDuring the roof replacement, shingles being removed had fallen down and hit and chipped out wood on a window trim section and door trim section. I agreed to have both wood trim sections repaired. This work was completed February 22, 2017 and the [redacted]s were happy with the repair work completed.ShuttersThe shutters had been removed and the new shutters had arrived at the [redacted]s and were at the house during the February 2, 2017 meeting. I agreed that these would be installed. These were installed on Febrary 15, 2017.FasciaPer the insurance scope of work, fascia on the left elevation of the home was to be completed. This work had not been scheduled as of the meeting date on the February 2, 2017. The [redacted]s said that if it wasn't completed, which would have to be looked at when it was light out since we met late in the evening, that they did not want to move forward with it any longer. At the meeting, this line item was taken off of the invoice I had at the meeting and was agreed to be looked into and if it was completed, then we would send an invoice for it.I was able to find out that it was not completed and removed it from our scope of work per our contract. The [redacted]s were under the impression after the meeting that they had been charged for the fascia still but I had sent [redacted] a copy of the invoice we were working off of at the February 2, 2017 meeting which showed that it as removed and that the amount they paid did not reflect any charges for the fascia.AC Unit CombsPer the insurance scope of work, two AC Unit Combs were to be completed. This work had not been scheduled as of the meeting date on the February 2, 2017. The [redacted]s said that if they weren't completed and that they did not want to move forward with it any longer. I agreed that it was not completed. I agreed to remove it from our scope of work per our contract and removed it from the invoice I had at the meeting.Siding and Vinyl TrimThe original insurance scope initially had line items that were included on our invoice. The insurance scope had been updated to reflect our bid item for the siding but the original line items were not removed so there was a duplicate line items listed on the insurance scope that then were reflected on the invoice. I agreed to adjust the invoice and removed these line items from the balance during the February 2, 2017 meeting.Dealer Fee from Service FinancingThe [redacted]s had used our Service Financing option to fund part of their home improvement project. There were no hidden charges in relation to the Dealer Fee but was a lack of communication/understanding on the salesman's part to explain the financing process. We came to an agreement at the February 2, 2017 meeting that Delta Exteriors would cover the Dealer Fee percentage that was in relation to the work being performed by Delta Exteriors and that the remaining portion that was associated with funds being used for other home improvement projects not being done by Delta Exteriors that the [redacted]s would cover that portion. The reimbursement for the Dealer Fee portion covered by Delta Exteriors of $654.32 was sent out with the reimbursement check on March 10, 2017. I have attached several files to support my above statements:[redacted] Credit FormThis shows the reimbursement amounts for the Dealer Fee and for the Window Screen Material and Labor. Total amount reimbursed was $820.04.[redacted] Meeting Invoice with NotesThis shows the invoice that was discussed at the February 2, 2017 meeting with notes about which line items were to be removed.Starting Invoice balance amount was $16,597.31. AC Unit Comb #1 Line Item Removed: $158.36AC Unit Comb #2 Line Item Removed: $184.84Duplicate Siding Line Item Removed: $1778.55Duplicate Vinyl J-Trim Line Item Removed: $141.40Fascia Line Item Removed: $421.96Total Amount Removed: $2,685.11Ending Invoice Balance amount was $13,912.20[redacted] Meeting PaymentThis shows the check payment amount of $13,912.20 that was made during the February 2, 2017 meeting after we agreed to the amount adjusted and shown on the [redacted] Meeting Invoice with Notes.Here are the majority of the dates that Delta Exteriors had communication with the [redacted]s:February 2, 2017 - Meeting with Salesman and [redacted]sFebruary 3, 2017 - Followup call with [redacted] about screensFebruary 7, 2017 - Followup text about looking into fascia completionFebruary 14, 2017 - Followup text about scheduling work on Wood Trims, Shutters, and ReimbursementFebruary 15, 2017 - Shutters InstalledFebruary 17, 2017 - Followup text about shutters being completed, wood trim being scheduled, and Reimbursement being processedFebruary 22, 2017 - Wood Trim repairedMarch 9, 2017 - Confirmation about Reimbursement CheckMarch 10, 2017 - Reimbursement Check MailedMarch 13, 2017 - Confirmation About Reimbursement CheckMarch 15, 2017 - Clarifying Fascia ConcernMarch 17, 2017 - Clarifying Fascia ConcernThere was additional dates that the [redacted]s called in during early March where [redacted] had informed them that messages would be passed along and they were. Delta Exteriors responded to the concerns issued by the [redacted]s as quickly as our scheduling and manpower allowed. All work performed was completed with top workmanship and we stand behind all of our warranties. We honored all statements made to the [redacted]s. Delta Exteriors takes great pride in the work that we do and customer service and satisfaction are our top priorities. We have done all we could to clarify the situation and address all concerns outlined by the [redacted]s.

I wanted to update this claim - We have met again with the owner of the company and are satisfied with the results of this complaint and appreciate his efforts to make this situation right.

Final Consumer Response /* (2000, 7, 2015/09/23) */
They came and completed the job. I am satisfied.