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Review: Delta Flooring began installing flooring in my house that made my family (wife and young children) sick (including headaches, vomiting, and irritated throat and eyes). When we told Delta Flooring that we were feeling sick as a result of the flooring, they contacted the manufacturer; the manufacturer told us to remove the product from our house. Because he couldn't provide us with MSDS or confirmation that the product was safe, we had to have the product removed from our house. Only a small section (17%) of the flooring had been laid, yet he charged a huge fee (42% of total contract cost) and we were left with a bare, dirty concrete floor. Delta Flooring threatened to put a lien on our house if we didn't pay.I also called the manufacturer directly to find out how they would handle the claim. They took no responsibility for the sickness of my family. After all the flooring was removed, Delta Flooring then told me that the manufacturer's representative that they called while the product was in my house, may have been a different representative than who actually sold them the product. Delta Flooring gave me the phone number of another manufacturer's representative; that representative took no responsibility for the sickness caused by the flooring. Delta Flooring has stopped answering my phone calls and has not delivered the MSDS documents or refund I requested.Desired Settlement: I am requesting a full refund of materials and labor. I paid $983 to Delta Flooring and $700 to the installer. (Delta Flooring specified I had to pay the installer (subcontractor) directly.)

Business

Response:

After speaking to our attorney, please review our response: Our office received the complaint by Mr. [redacted], at [redacted] Way in Roseville and to this writing we had mailed him a form that after we spoke to the Distributor and all parties involved we offered him a refund of $695.00 and we are waiting for his response. In fact Mr. [redacted] made the calculation with our staff member and we all agreed on the $695.00 as refund made from Delta Flooring to him. We are attaching a copy of the form with our response to you. As far as for the labor cost he made a direct agreement to pay the installer directly and he wrote a note on the invoice that he will pay him directly. This is a complete loss to us and Mr. [redacted] signed a. contract to pay $4000.00 and he is liable to pay this amount. We have sent him a copy of the MSDS sheet, which he received. Mr. [redacted] had all the contact information to research the product sold to him and to our knowledge we have not received any complaints from customers about this laminate flooring.

At Mr. [redacted] house we agreed to the following in writing:

Mr. [redacted] gave us $500.00 deposit plus $483,00 total $983.00 Mr. [redacted] kept the base hoard that we supplied him which he painted $288.00 $983 less $288.00 is $695.00 which Delta Flooring is willing to refund him, We did not collect for the labor, which he chose to pay the contractor directly and separate from Delta Flooring.

Thank you,

Delta flooring, Inc.

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Description: Floor Coverings & Installation

Address: 316 West wood Court, Vernon Hills, Illinois, United States, 60061-1906

Phone:

859 0 0
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