Our goal is to have every move go as smoothly as possible without any damages, unfortunately that isn't always the caseAs I read the complaint, the customer has had correspondence with the employee directly, not with the companyDamage claims must be made with the company not with the employee who damaged the property.The employee the customer referred to as an “inexperienced man who does not work for them”, while not full time, has performed on demand work with our company beginning the first of December of (payroll reports available) and has gone through the same training and screening as a full time employee(editorial: I’m not sure how the customer can make the leap from him being an on demand employee to being a dangerous person who put her family at risk.)We strive to put a military veteran on every truck but that isn't always possibleBecause we can't always place a veteran on every truck we make monthly donations to veterans charities, our June charity donation was made to "Building Homes for Heroes" not "Wounded Warrior"(see attached receipt)In closing, I would like to repair the customers furniture but she must call the company directly and begin the claims process.Thank you
We feel terrible about the experience Ms [redacted] had with our company, however we’d like to point out a few things that manifested some of what is described We had a major spring snow storm that weekend This may not seem like such a big deal for [redacted] but we are moving heavy items on wet ramps and other slippery surfaces, with wet and cold hands and feetThis causes huge delaysWe were obviously behind the whole weekendWe called every customer and told them we are going to have major delaysWe offered to issue refunds of their deposits if they chose to go another routeThere was simply nothing we could do about the weather conditions Ms [redacted] added a 3rd location to the job (a storage unit) this caused the job to go longer We depend on customers to accurately describe the total scope of their jobthis is key to making sure the estimates are correctThat being said, this job still came in on budget Crew overcharged for their time Our trucks are equipped with GPS tracking and all jobs are audited the next day for accuracyThis job was no exceptionThe time is accurate and the rate was adjusted to proportion (on a per man basis) All in all, we feel a job safely done during a storm that comes in on budget and without damage to property is not badHere in this case being late due to this storm was unavoidable as we were behind from the day before and gave everyone an option to cancel or reschedule to another dayWe kept in contact and gave out information as it became available We feel a refund is not dueThe move came in as estimated even though a 3rd location was serviced
Our goal is to have every move go as smoothly as possible without any damages, unfortunately that isn't always the caseAs I read the complaint, the customer has had correspondence with the employee directly, not with the companyDamage claims must be made with the company not with the employee who damaged the property.The employee the customer referred to as an “inexperienced man who does not work for them”, while not full time, has performed on demand work with our company beginning the first of December of (payroll reports available) and has gone through the same training and screening as a full time employee(editorial: I’m not sure how the customer can make the leap from him being an on demand employee to being a dangerous person who put her family at risk.)We strive to put a military veteran on every truck but that isn't always possibleBecause we can't always place a veteran on every truck we make monthly donations to veterans charities, our June charity donation was made to "Building Homes for Heroes" not "Wounded Warrior"(see attached receipt)In closing, I would like to repair the customers furniture but she must call the company directly and begin the claims process.Thank you
We feel terrible about the experience Ms [redacted] had with our company, however we’d like to point out a few things that manifested some of what is described We had a major spring snow storm that weekend This may not seem like such a big deal for [redacted] but we are moving heavy items on wet ramps and other slippery surfaces, with wet and cold hands and feetThis causes huge delaysWe were obviously behind the whole weekendWe called every customer and told them we are going to have major delaysWe offered to issue refunds of their deposits if they chose to go another routeThere was simply nothing we could do about the weather conditions Ms [redacted] added a 3rd location to the job (a storage unit) this caused the job to go longer We depend on customers to accurately describe the total scope of their jobthis is key to making sure the estimates are correctThat being said, this job still came in on budget Crew overcharged for their time Our trucks are equipped with GPS tracking and all jobs are audited the next day for accuracyThis job was no exceptionThe time is accurate and the rate was adjusted to proportion (on a per man basis) All in all, we feel a job safely done during a storm that comes in on budget and without damage to property is not badHere in this case being late due to this storm was unavoidable as we were behind from the day before and gave everyone an option to cancel or reschedule to another dayWe kept in contact and gave out information as it became available We feel a refund is not dueThe move came in as estimated even though a 3rd location was serviced