10-26-2017Butter Business BureauHoliday Drive, Suite 220Pittsburgh, PA 15220Re: [redacted] , [redacted] Attn: [redacted] From: Jeff N [redacted] Dear [redacted] ,I received your letter regarding the above-supposed disputeThere was never a disputeUnfortunately, ***’s project was never ordered, as it should have beenThis was an embarrassing, isolated and unfortunate sequence of eventsWe had a very tough death with our salesperson, PaulMark, his son, was to coordinate this project and was so embarrassed that he “dropped the ball” after one month that he then lied and told [redacted] that her material was being shippedHe was hopeful that he could somehow fast track this order and install as promisedThis was inappropriate behavior on his partHe was so upset with his behavior that he was making himself sick and behaving unlike the professional that Allegheny Fence and himself expect every customer to be treatedI have never had this experience in my years of running the company.I had a nice chat with [redacted] after I received an email from her on October 23rdI told her that I could personally meet her that day and expedite the orderI felt so bad that I told her that I would discount the project as wellShe decided not to do the project until possibly next spring and wanted a refund of her depositI told her the check would be mailed that day, which it wasI’m not sure why the long letter to the Revdex.com on 10-after our nice chat, requesting the check that was mailed? I guess she had to tell someone else her story.Regarding the text and email sent to me, I never received a textI did find an email in junk email after I received your letter todayThe email was dated 10-at 7-AMI do not spend every day reviewing emails as I receive way too many emails and am out on projects and busy with daily operationsI do eventually catch upIn any case I was not going to respond to an email received today after the un-necessary escalation to your officeYour letter indicates that your only intention is to resolve the disputeAgain, there was never a dispute, just bad business on our partThe refund requested was paid promptlyI expect that [redacted] has in fact received the check.Sincerely, Jeff N [redacted] Allegheny Fence
12-28-2015Revdex.com of Western PAHoliday Drive, Suite Pittsburgh, PA 15220Re: *** *** *** *** *** ** *** ID***Attn: *** ***From: Jeff N***, presidentDear ***This is a very unusual complaint? We performed the work for our
customer, invoiced and are paid in fullHe called to tell us that a post cap was cracked by our fence crew and wanted it replacedWe spoke with our installer and went to the site to view the cracked capWe do not feel that we cracked this cap as it is one post away from the fence post that was repairedSince this was only a cap we ordered a similar cap for replacement as it is not worth much of an investigationWe would rather just fix the problem as a courtesy to our customerSince it is December we receive limited deliveries from our suppliersWe can have them ship UPS if necessaryWe may have one in stock as well which we will show to our customer.It is very interesting in the complaint that our customer called the manufacturer? The fence that was repair was manufactured by *** who has been out of business for many yearsWe sent the photo to one of our manufacturers to see if they could match itI would be curious as to who Mr*** actually calledThis is a $cap.In any case we intend to follow up with Mr*** and show him the cap that we are able to obtainPlease call should you have any other concerns.Sincerely,Jeff N***
***
10-26-2017Butter Business Bureau400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: [redacted], [redacted]Attn: [redacted]From: Jeff N[redacted]Dear [redacted],I received your letter regarding the above-supposed dispute. There was never a dispute. Unfortunately, [redacted]’s project was never...
ordered, as it should have been. This was an embarrassing, isolated and unfortunate sequence of events. We had a very tough death with our salesperson, Paul. Mark, his son, was to coordinate this project and was so embarrassed that he “dropped the ball” after one month that he then lied and told [redacted] that her material was being shipped. He was hopeful that he could somehow fast track this order and install as promised. This was inappropriate behavior on his part. He was so upset with his behavior that he was making himself sick and behaving unlike the professional that Allegheny Fence and himself expect every customer to . be treated. I have never had this experience in my 37 years of running the company.I had a nice chat with [redacted] after I received an email from her on October 23rd. I told her that I could personally meet her that day and expedite the order. I felt so bad that I told her that I would discount the project as well. She decided not to do the project until possibly next spring and wanted a refund of her deposit. I told her the check would be mailed that day, which it was. I’m not sure why the long letter to the Revdex.com on 10-25 after our nice chat, requesting the check that was mailed? I guess she had to tell someone else her story.Regarding the text and email sent to me, I never received a text. I did find an email in junk email after I received your letter today. The email was dated 10-25 at 7-12 AM. I do not spend every day reviewing emails as I receive way too many emails and am out on projects and busy with daily operations. I do eventually catch up. In any case I was not going to respond to an email received today after the un-necessary escalation to your office. Your letter indicates that your only intention is to resolve the dispute. Again, there was never a dispute, just bad business on our part. The refund requested was paid promptly. I expect that [redacted] has in fact received the check.Sincerely, Jeff N[redacted]Allegheny Fence
Initial Business Response /* (1000, 5, 2015/11/25) */
Customer came in on Oct 28th and paid loan off with a personal check drawn on a non Richland Bank account. He was told by teller that the title would be mail to his home in 2 weeks. This was incorrect. Policy is 3 weeks if payment is from a...
transit check. This is the time needed to ensure the check has cleared. The customer called in to inquire about his title on 11/13/15. According to the information on the system, he was informed that the title was mailed out on 11/12/15. The system was incorrect. When calling again on the 11/16/15, arrangements were made to have it sent to our main office from our title department. The message was not received in time to the appropriate person in the title department and the title was instead mailed directly to the customer on 11/17/15. Employee apologized to the customer for the issues he was having. Attempt was made to confirm customer now has title on 11/23/15 at 4:30pm with a voicemail left. No response from customer as of 11/25/15 10:30am. Additional training was given to call center and branch management on 11/24/15 to ensure communication to customers on time frame of receiving a title when paying off a loan with a transit check is clear.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
10-26-2017Butter Business BureauHoliday Drive, Suite 220Pittsburgh, PA 15220Re: [redacted] , [redacted] Attn: [redacted] From: Jeff N [redacted] Dear [redacted] ,I received your letter regarding the above-supposed disputeThere was never a disputeUnfortunately, ***’s project was never ordered, as it should have beenThis was an embarrassing, isolated and unfortunate sequence of eventsWe had a very tough death with our salesperson, PaulMark, his son, was to coordinate this project and was so embarrassed that he “dropped the ball” after one month that he then lied and told [redacted] that her material was being shippedHe was hopeful that he could somehow fast track this order and install as promisedThis was inappropriate behavior on his partHe was so upset with his behavior that he was making himself sick and behaving unlike the professional that Allegheny Fence and himself expect every customer to be treatedI have never had this experience in my years of running the company.I had a nice chat with [redacted] after I received an email from her on October 23rdI told her that I could personally meet her that day and expedite the orderI felt so bad that I told her that I would discount the project as wellShe decided not to do the project until possibly next spring and wanted a refund of her depositI told her the check would be mailed that day, which it wasI’m not sure why the long letter to the Revdex.com on 10-after our nice chat, requesting the check that was mailed? I guess she had to tell someone else her story.Regarding the text and email sent to me, I never received a textI did find an email in junk email after I received your letter todayThe email was dated 10-at 7-AMI do not spend every day reviewing emails as I receive way too many emails and am out on projects and busy with daily operationsI do eventually catch upIn any case I was not going to respond to an email received today after the un-necessary escalation to your officeYour letter indicates that your only intention is to resolve the disputeAgain, there was never a dispute, just bad business on our partThe refund requested was paid promptlyI expect that [redacted] has in fact received the check.Sincerely, Jeff N [redacted] Allegheny Fence
12-28-2015Revdex.com of Western PAHoliday Drive, Suite Pittsburgh, PA 15220Re: *** *** *** *** *** ** *** ID***Attn: *** ***From: Jeff N***, presidentDear ***This is a very unusual complaint? We performed the work for our
customer, invoiced and are paid in fullHe called to tell us that a post cap was cracked by our fence crew and wanted it replacedWe spoke with our installer and went to the site to view the cracked capWe do not feel that we cracked this cap as it is one post away from the fence post that was repairedSince this was only a cap we ordered a similar cap for replacement as it is not worth much of an investigationWe would rather just fix the problem as a courtesy to our customerSince it is December we receive limited deliveries from our suppliersWe can have them ship UPS if necessaryWe may have one in stock as well which we will show to our customer.It is very interesting in the complaint that our customer called the manufacturer? The fence that was repair was manufactured by *** who has been out of business for many yearsWe sent the photo to one of our manufacturers to see if they could match itI would be curious as to who Mr*** actually calledThis is a $cap.In any case we intend to follow up with Mr*** and show him the cap that we are able to obtainPlease call should you have any other concerns.Sincerely,Jeff N***
***
10-26-2017Butter Business Bureau400 Holiday Drive, Suite 220Pittsburgh, PA 15220Re: [redacted], [redacted]Attn: [redacted]From: Jeff N[redacted]Dear [redacted],I received your letter regarding the above-supposed dispute. There was never a dispute. Unfortunately, [redacted]’s project was never...
ordered, as it should have been. This was an embarrassing, isolated and unfortunate sequence of events. We had a very tough death with our salesperson, Paul. Mark, his son, was to coordinate this project and was so embarrassed that he “dropped the ball” after one month that he then lied and told [redacted] that her material was being shipped. He was hopeful that he could somehow fast track this order and install as promised. This was inappropriate behavior on his part. He was so upset with his behavior that he was making himself sick and behaving unlike the professional that Allegheny Fence and himself expect every customer to . be treated. I have never had this experience in my 37 years of running the company.I had a nice chat with [redacted] after I received an email from her on October 23rd. I told her that I could personally meet her that day and expedite the order. I felt so bad that I told her that I would discount the project as well. She decided not to do the project until possibly next spring and wanted a refund of her deposit. I told her the check would be mailed that day, which it was. I’m not sure why the long letter to the Revdex.com on 10-25 after our nice chat, requesting the check that was mailed? I guess she had to tell someone else her story.Regarding the text and email sent to me, I never received a text. I did find an email in junk email after I received your letter today. The email was dated 10-25 at 7-12 AM. I do not spend every day reviewing emails as I receive way too many emails and am out on projects and busy with daily operations. I do eventually catch up. In any case I was not going to respond to an email received today after the un-necessary escalation to your office. Your letter indicates that your only intention is to resolve the dispute. Again, there was never a dispute, just bad business on our part. The refund requested was paid promptly. I expect that [redacted] has in fact received the check.Sincerely, Jeff N[redacted]Allegheny Fence
Initial Business Response /* (1000, 5, 2015/11/25) */
Customer came in on Oct 28th and paid loan off with a personal check drawn on a non Richland Bank account. He was told by teller that the title would be mail to his home in 2 weeks. This was incorrect. Policy is 3 weeks if payment is from a...
transit check. This is the time needed to ensure the check has cleared. The customer called in to inquire about his title on 11/13/15. According to the information on the system, he was informed that the title was mailed out on 11/12/15. The system was incorrect. When calling again on the 11/16/15, arrangements were made to have it sent to our main office from our title department. The message was not received in time to the appropriate person in the title department and the title was instead mailed directly to the customer on 11/17/15. Employee apologized to the customer for the issues he was having. Attempt was made to confirm customer now has title on 11/23/15 at 4:30pm with a voicemail left. No response from customer as of 11/25/15 10:30am. Additional training was given to call center and branch management on 11/24/15 to ensure communication to customers on time frame of receiving a title when paying off a loan with a transit check is clear.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)