Delta Innovations, Inc.

September 16, Submitted via web to: odrcomplaint.Revdex.com.org The Dispute Resolution Team Revdex.com of Metropolitan Houston West Loop South, SteHouston, TX Re: *** & *** * ***, #***
Dear Revdex.com Representative, This letter is in response to the complaint filed by *** & *** *** (“Customer”) on September 14, regarding TriEagle Energy LP (“TriEagle”). Customer requests refund for a double-charge on her account TriEagle apologizes for any inconvenience experienced by Customer. TriEagle can confirm that on September 14, 2016, Customer’s bank account was credited $as requested by Customer. This refund should be reflected on Customer’s September 15, bank account statement. I sincerely hope this meaningfully responds to the above inquiryIf you have any questions, please do not hesitate to contact me by email at [email protected] Sincerely, Carrie *** Counsel

Dear ODR Team: We recently gained access to the Revdex.com site and now realize we have an outstanding complaint. Please forgive our lack of response and we will submit a response by COB tomorrow, 12/11/15. Regards,
Kim S***-Q***
Director,
Compliance
203.883.7867| ks***@criusenergy.com |[email protected]

October 17, Submitted via web to: odrcomplaint.Revdex.com.org The Dispute Resolution Team Revdex.com of Metropolitan Houston West Loop South, SteHouston, TX Re: *** ***, #***
Dear Revdex.com Representative, This letter is in response to the complaint filed by *** *** (“Customer”) on October 7, regarding TriEagle Energy LP (“TriEagle”). Customer’s complaint states that he has encountered difficulties in receiving a refund check from TriEagle. TriEagle apologizes for any inconvenience experienced by Customer. TriEagle can confirm that Customer’s refund check, totaling $174.38, was delivered via *** Delivery Services on October 7, 2016. Customer provided a signature of “***” upon delivery, provided as Attachment A. I sincerely hope this meaningfully responds to the above inquiryIf you have any questions, please do not hesitate to contact me by email at [email protected] Sincerely, Carrie C*** Counsel

June 10, 2016Submitted via web to: odrcomplaint.Revdex.com.orgRevdex.com of Metropolitan HoustonWest Loop South, Ste.1200Houston, TX 77027.Re: *** ***, #***To Whom It May Concern,This letter is in response to the complaint filed by *** *** (“Customer”) on June 1, regarding TriEagle Energy
LP (“TriEagle”)The Customer’s complaint states that she did not authorize enrollment with TriEagle.Customer was enrolled with TriEagle as a part of the *** *** aggregationPrior to her switch to TriEagle, Customer was mailed multiple notifications of her inclusion in the TriEagle *** *** aggregation and her ability to opt-out, provided as Attachment AAs Customer did not opt-out of the aggregation, Customer’s service was switched to TriEagle on October 20, The *** *** chose TriEagle as the aggregator for the Township because TriEagle provided a more favorable price than ***Under the aggregation with TriEagle, Customer’s was enrolled into a 24-month fixed rate plan of $per kWh, and saved $while being a TriEagle customer.TriEagle processed Customer’s request to be removed from the *** *** aggregation and Customer ended service with TriEagle on March 10, 2016.I sincerely hope this meaningfully responds to the above inquiryIf you have any questions, please do not hesitate to contact me by email at [email protected],Carrie ***Counsel

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Because I will be moving to a new address that is not service by Tri Eagle, I am forced to accept the deposit refunded upon cancellationI still believe that they are being obstinant and difficult to the point of alienating customers, and I will definitely advice against using Tri Eagle to my friends and familyI meet the requirements for a new customer, via my credit score, but despite being offered a year renewal and never having a service interruption, I am not qualified as an existing customerThere is little I can think of that would discourage customer loyalty more than thatTheir operations department and customer service cannot offer me a logical explanation of the above statement or tell me why I should have to cancel and reenroll in order to do something, making it difficult on everyone's partThe CS manager I dealt with was helpful and professional, but the operations policy is astoundingly illogical and frustratingHowever, policies are only as stupid as the people that enforce them, so I have to label the entire Tri Eagle company as suchI will not be doing any further business with Tri Eagle, and will encourage everyone I know to do the same

October 28, Submitted via web to: odrcomplaint.Revdex.com.org The Dispute Resolution Team Revdex.com of Metropolitan Houston West Loop South, SteHouston, TX Re: *** ***, #*** Dear Revdex.com Representative, This letter is in response to the complaint filed by *** *** (“Customer”) on October 7, regarding TriEagle Energy LP (“TriEagle”) and the additional rebuttal comments that Customer provided on October 17, 2016. Customer’s rebuttal states that he believes the refund he received for $was $short, and he wants additional compensation for the “stress” this has caused his family Customer received a refund check totaling $on October 7, 2016. Customer was not refunded the full $deposit because he used $worth of electricity while he was enrolled with TriEagle from August 12, to August 15, Customer concurrently filed the same complaint with the Public Utilities Commission of Texas (“PUCT”), which the PUCT closed on October 21, finding that “TriEagle Energy…acted consistently with applicable Substantive Rules…” Please find a copy of the PUCT’s decision as Attachment A. Nevertheless, if Customer chooses to re-enroll with TriEagle by contacting [email protected], TriEagle would be happy to offer Customer a $courtesy credit towards future service I sincerely hope this meaningfully responds to the above inquiryIf you have any questions, please do not hesitate to contact me by email at [email protected] Sincerely, Martine T*** Counsel

COMPLAINT
INFORMATION
"line-height:115%,sans-serif">Revdex.com Case # [redacted] - TriEagle
Energy, LP
Customer
Information:
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
E-mail: [redacted]
The details of this matter are as follows:
Complaint Involves:
Billing or Collection Issues
Customer's Statement of the Problem:
I called customer service to request my deposit be credited to my account, and
after a customer service representative kept me on hold for 5-minutes to
receive approval from his manager, he said that operations would process my
request and that I would receive a credit of $225. Later, customer service emailed me to tell me
that they would not be processing my request, due to the late payments.
Desired Settlement:
TRIEAGLE
RESPONSE
To Whom It May Concern:
Mr[redacted] emailed TriEagle
Energy's ("TE") Customer Care on 10/2/inquiring about having his deposit returned
and/or credited back to him. TE's Customer
Care responded to Mr[redacted]'s request on 10/3/and informed him that his deposit
would automatically be refunded to him after consecutive on time payments and
no more than late payments were applied to his account. To date, Mr[redacted] has made late payments
over the last months.
Mr[redacted] responded to TE
stating that he was informed his deposit would be credited back to his next
invoice by a Customer Service Representative ("CSR") on 10/2/2015. A member of TE's Customer Care team responded
to Mr[redacted] and apologized if he was previously misinformed, but due to
late payments over the past months, his deposit would not be returned at the
time. Mr[redacted] was again advised that
the deposit would automatically be refunded once his account reflected
consecutive on time payments with no more than late payments.
Mr[redacted] replied to TE's
response and requested that his current credit score be taken into
consideration for the deposit refund qualifications. Mr[redacted] also asked for a manager to
respond to him with an answer as to why he was informed the deposit would be
credited back to him on 10/2/and on 10/5/he was advised that his
request had been denied.
TE's Customer Care manager
responded to Mr[redacted] and advised him of the following:
·
Mr[redacted]'s account does not qualify for a
deposit refund due to late payments within the last months
·
The PUC allows a REP to hold a deposit until
the customer has paid for service for consecutive billing cycles
·
TE's internal business rule allows for
customers to have no more than late payments and returned item over the last
months and still be eligible to receive a deposit refund.
·
Both the CSR and manager that "authorized" the
deposit refund were advised of the error and retrained on the matter
In a later email to Mr
[redacted], he was advised that his current credit score could not be taken into
consideration for the deposit refund because the credit check was performed
during the enrollment process. Had the
enrollment been processed today, Mr[redacted] would not require a deposit due to
him meeting TE's credit requirements.
At this time, Mr[redacted] is
not eligible for a deposit refund until February 2016. If Mr[redacted] makes any additional late
payments between now and February, he will no longer be eligible to receive the
deposit refund in February.
Please contact me if
you have any questions, or require further information

December 30, 2015Submitted via web to: odrcomplaint.Revdex.com.org[redacted]Revdex.com of Metropolitan Houston1333 West Loop South, Ste.1200Houston, TX 77027.Re: ID # 11005133 – [redacted] [redacted]Dear Mr. B[redacted],This letter is in response to the complaint filed by [redacted] (“Customer”) on December 19, 2015...

regarding TriEagle Energy (“TriEagle”).  In the complaint, Customer states he did not request enrollment with TriEagle but was enrolled for service despite informing the company he did not wish to be enrolled.TriEagle’s records reflect Customer’s account was enrolled via his township of Howell, into the Citizens Energy Aggregation Program which is a Cooperative Purchasing Program.  TriEagle became the supplier for this aggregation program in 2014.  A notice regarding the Howell Aggregation was issued to Customer via USPS mail on or around July, 2 2014, please see attached.  The notice gave Customer the option to opt out of the program without being enrolled for services, and stated that Customer could leave the aggregation at any time.  There is no record of Customer attempting to contact TriEagle to opt out of the aggregation program, and, as a result, Customer’s premises were enrolled for service on September 30, 2014.  To conclude, TriEagle submitted Customer’s cancellation request on December 22, 2015 and Customer’s account is in the process of returning to the utility.I sincerely hope this meaningfully responds to the above complaint.  If you have any further questions, please do not hesitate to contact me by email at [email protected],Michelle R[redacted] Compliance Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I believe that Tri Eagle should honor the word of both the CSR and manager who told me I would get my deposit credited to my account for my next bill. I do not feel that it is good business practice to rescind the word of any representative, particularly a manager, based on an arbitrary company policy, especially when my credit score would now qualify me for not needing a deposit upon enrollment. The need for a desposit should be based on my assessed risk of nonpayment. I have not had a service interruption or missed payment, simply been late by a couple days. Clearly, based on my credit score and the fact that I was offered a 3 year renewal, I should not be deemed a payment risk. I was also told in an email that I could receive my payment if I cancelled my account and reenrolled at my soon to be new address. So I'm considered a risk at one address but not the other? I'm having trouble understanding the logic there, and feel that they are forcing me to jump through unneccessary hoops and not displaying good business practices by honoring their manager's word. Refunding my deposit would not cost them money, as the deposit is able to be refunded anyway, based on telling me they're refund it if I cancelled my account. They're still receiving 100% of payment for service, so honoring the word of their manager costs them money. They're being obstinant and uncooperative for the sake of holding some arbitrary line. This is not good customer service or good business practices, in fact, it is borderline disrespectful.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The refund check was received hiwever that was after 2 full months of struggle with this company. The refund check was short $0.62 and service was never provided. I would also like to receive some additional compensation for the stress that this has caused my family. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

December 11, 2015
Submitted via web to: odrcomplaint.Revdex.com.org
Mr. [redacted]
Revdex.com of Metropolitan Houston
1333 West Loop South, Ste. 1200
Houston, TX 77027
Re: ID # [redacted] - [redacted]
Dear Mr. [redacted]:
This letter is in response to the complaint submitted by [redacted] ("Customer") on November 24, 2015 regarding TriEagle Energy LP ("TriEagle"). The Customer states TriEagle Energy consistently sends late bills resulting in arrival after her bill due date and levies late charges.
My investigation of the Customer’s complaint revealed Customer’s + 4 code was omitted from Customer’s billing zip code address which may be in part the source of her bill delivery delay.  In an effort to resolve the matter, I reached out to Ms. Long personally.  I advised Customer that her + 4 code has been added to her billing address which should improve her bill delivery timeframe. Additionally, I faxed Customer her most recent statement and offered to activate our paperless billing option to her account. Customer appreciated the + 4 update, but declined paperless billing. Customer demonstrated an appreciation for the follow up call and indicated she would monitor her bill arrival timeframe and report any further delays; I will also contact Customer next billing cycle to confirm bill receipt.
I sincerely hope this meaningfully responds to the above complaint. If you should have any further questions, please do not hesitate to contact me by e-mail at [email protected].
Sincerely,
Kim S[redacted],
Compliance Director

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and appreciate their efforts to resolve the situation --after their Customer Service initially tried to 'bully' me.  I will continue to monitor mail delivery of their statements, as I am not convinced that theissue is resolved at this point.  I did receive (finally, over 3 weeks later) my November statement on the 29th.  The print-out did include the final four digits of my zip code.  So -- although their rep says it was not included in her data base -- it was already showing up on my bills.Thank you as well, for your efforts.Sincerely,[redacted]

January 13, 2017Submitted via web to: odrcomplaint.Revdex.com.orgThe Dispute Resolution TeamRevdex.com of Metropolitan Houston1333 West Loop South, Ste.1200Houston, TX 77027Re: [redacted]Dear Revdex.com Representative,This letter is in response to the complaint filed by [redacted] (“Complainant”) on behalf of...

her aunt [redacted] (“Customer”) on January 4, 2017, regarding TriEagle Energy LP (“TriEagle”). Complainant disputes Customer’s enrollment.To confirm, TriEagle does not operate in Massachusetts but during TriEagle’s research into Customer’s complaint it was determined that Customer has been served by an affiliate of TriEagle, [redacted], LLC (“[redacted]”). [redacted]’s records indicate that Customer’s account was acquired from another supplier, HOP Energy (“HOP”), that exited the Massachusetts market in 2015 and sold its customer accounts to [redacted]. Following Customer’s assignment to [redacted], HOP mailed Customer a notice detailing the transition of her account to [redacted] and confirmed that there would be no changes in the terms or conditions set forth in Customer’s original agreement. A copy of the notice Customer would have received is provided as Attachment A. Due to Customer’s assignment to [redacted] can confirm that Customer’s account was not enrolled through any door-to-door methods.[redacted] can confirm that Customer’s account was cancelled on January 4, 2017 and she will no longer receive service from [redacted].I sincerely hope this meaningfully responds to the above inquiry. If you have any questions, please do not hesitate to contact me by email at [email protected],Carrie C[redacted]Counsel

October 21, 2016           Submitted via web to: odrcomplaint.Revdex.com.org   The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 West Loop South, Ste.1200 Houston, TX 77027     Re:         Casey Carter, #[redacted]  ...

  Dear Revdex.com Representative,   This letter is in response to the complaint filed by [redacted] (“Customer”) on October 11, 2016 regarding TriEagle Energy LP (“TriEagle”).  Customer’s complaint states that she has encountered difficulties in receiving a refund check from TriEagle.    TriEagle apologizes for any inconvenience experienced by Customer.  TriEagle can confirm that Customer’s refund check, totaling $70.24, was sent to Customer on October 13, 2016.  Please note if Customer does not receive her check by October 24, 2016, she can contact a TriEagle representative directly at (203) 663-5209 and TriEagle will void the previous check, process a new check and send it via [redacted] to ensure delivery.    I sincerely hope this meaningfully responds to the above inquiry. If you have any questions, please do not hesitate to contact me by email at [email protected].   Sincerely,   Carrie [redacted] Counsel

October 13, 2016     Submitted via web to: odrcomplaint.Revdex.com.org   The Dispute Resolution Team Revdex.com of Metropolitan Houston 1333 West Loop South, Ste.1200 Houston, TX 77027     Re:         Jessica Cowick, #[redacted]     Dear Revdex.com...

Representative,   This letter is in response to the complaint filed by Jessica Cowick, formerly [redacted] (“Customer”) on October 3, 2016 regarding TriEagle Energy LP (“TriEagle”).  Customer is disputing a $27.00 invoice from TriEagle and has requested documentation of the charge.   TriEagle records all inbound and outbound communications on a customer’s account.  On June 30, 2015, Customer contacted TriEagle to cancel her account as she was moving to a new address located in [redacted].  Customer’s final bill, generated for her then current address in [redacted] totaled $28.40 and was due July 24, 2015, provided as Attachment A.  TriEagle sent Customer a copy of her final bill to her [redacted] address and to her email address on file of “[redacted].”  On July 10, 2015, TriEagle applied a promotional credit to Customer’s account resulting in a $1.29 reduction in her final bill.  As TriEagle never received payment from Customer in regards to her final bill, Customer’s account was sent to TriEagle’s collections department.   To confirm, Customer still owes $27.11 to TriEagle and should remit payment immediately.   I sincerely hope this meaningfully responds to the above inquiry. If you have any questions, please do not hesitate to contact me by email at [email protected].   Sincerely, Carrie C[redacted] Counsel