Delta Innovations

December 11, Submitted via web to: odrcomplaint.Revdex.com.org Mr [redacted] Revdex.com of Metropolitan Houston West Loop South, Ste Houston, TX Re: ID # [redacted] - [redacted] Dear Mr***: This letter is in response to the complaint submitted by [redacted] ("Customer") on November 24, regarding TriEagle Energy LP ("TriEagle")The Customer states TriEagle Energy consistently sends late bills resulting in arrival after her bill due date and levies late charges My investigation of the Customer’s complaint revealed Customer’s + code was omitted from Customer’s billing zip code address which may be in part the source of her bill delivery delay In an effort to resolve the matter, I reached out to MsLong personally I advised Customer that her + code has been added to her billing address which should improve her bill delivery timeframeAdditionally, I faxed Customer her most recent statement and offered to activate our paperless billing option to her accountCustomer appreciated the + update, but declined paperless billingCustomer demonstrated an appreciation for the follow up call and indicated she would monitor her bill arrival timeframe and report any further delays; I will also contact Customer next billing cycle to confirm bill receipt I sincerely hope this meaningfully responds to the above complaintIf you should have any further questions, please do not hesitate to contact me by e-mail at [email protected] Sincerely, Kim S [redacted] , Compliance Director

October 13, Submitted via web to: odrcomplaint.Revdex.com.org The Dispute Resolution Team Revdex.com of Metropolitan Houston West Loop South, SteHouston, TX Re: Jessica Cowick, # [redacted] Dear Revdex.com Representative, This letter is in response to the complaint filed by Jessica Cowick, formerly [redacted] (“Customer”) on October 3, regarding TriEagle Energy LP (“TriEagle”) Customer is disputing a $invoice from TriEagle and has requested documentation of the charge TriEagle records all inbound and outbound communications on a customer’s account On June 30, 2015, Customer contacted TriEagle to cancel her account as she was moving to a new address located in [redacted] ** Customer’s final bill, generated for her then current address in [redacted] totaled $and was due July 24, 2015, provided as Attachment A TriEagle sent Customer a copy of her final bill to her [redacted] address and to her email address on file of “ [redacted] .” On July 10, 2015, TriEagle applied a promotional credit to Customer’s account resulting in a $reduction in her final bill As TriEagle never received payment from Customer in regards to her final bill, Customer’s account was sent to TriEagle’s collections department To confirm, Customer still owes $to TriEagle and should remit payment immediately I sincerely hope this meaningfully responds to the above inquiryIf you have any questions, please do not hesitate to contact me by email at [email protected] Sincerely, Carrie C [redacted] Counsel

December 30, 2015Submitted via web to: odrcomplaint.Revdex.com.org [redacted] ***Revdex.com of Metropolitan HoustonWest Loop South, Ste.1200Houston, TX 77027.Re: ID # – [redacted] Dear MrB***,This letter is in response to the complaint filed by [redacted] (“Customer”) on December 19, regarding TriEagle Energy (“TriEagle”) In the complaint, Customer states he did not request enrollment with TriEagle but was enrolled for service despite informing the company he did not wish to be enrolled.TriEagle’s records reflect Customer’s account was enrolled via his township of Howell, into the Citizens Energy Aggregation Program which is a Cooperative Purchasing Program TriEagle became the supplier for this aggregation program in A notice regarding the Howell Aggregation was issued to Customer via USPS mail on or around July, 2014, please see attached The notice gave Customer the option to opt out of the program without being enrolled for services, and stated that Customer could leave the aggregation at any time There is no record of Customer attempting to contact TriEagle to opt out of the aggregation program, and, as a result, Customer’s premises were enrolled for service on September 30, To conclude, TriEagle submitted Customer’s cancellation request on December 22, and Customer’s account is in the process of returning to the utility.I sincerely hope this meaningfully responds to the above complaint If you have any further questions, please do not hesitate to contact me by email at [email protected],Michelle R [redacted] Compliance Supervisor

January 13, 2017Submitted via web to: odrcomplaint.Revdex.com.orgThe Dispute Resolution TeamRevdex.com of Metropolitan HoustonWest Loop South, Ste.1200Houston, TX 77027Re: [redacted] Dear Revdex.com Representative,This letter is in response to the complaint filed by [redacted] (“Complainant”) on behalf of her aunt [redacted] (“Customer”) on January 4, 2017, regarding TriEagle Energy LP (“TriEagle”)Complainant disputes Customer’s enrollment.To confirm, TriEagle does not operate in Massachusetts but during TriEagle’s research into Customer’s complaint it was determined that Customer has been served by an affiliate of TriEagle, [redacted] , LLC (“ [redacted] ”) [redacted] ’s records indicate that Customer’s account was acquired from another supplier, HOP Energy (“HOP”), that exited the Massachusetts market in and sold its customer accounts to [redacted] Following Customer’s assignment to [redacted] , HOP mailed Customer a notice detailing the transition of her account to [redacted] and confirmed that there would be no changes in the terms or conditions set forth in Customer’s original agreementA copy of the notice Customer would have received is provided as Attachment ADue to Customer’s assignment to [redacted] , [redacted] can confirm that Customer’s account was not enrolled through any door-to-door methods[redacted] can confirm that Customer’s account was cancelled on January 4, and she will no longer receive service from [redacted] .I sincerely hope this meaningfully responds to the above inquiryIf you have any questions, please do not hesitate to contact me by email at [email protected],Carrie C [redacted] Counsel

COMPLAINT INFORMATION Revdex.com Case # [redacted] - TriEagle Energy, LP Customer Information: [redacted] [redacted] [redacted] E-mail: [redacted] The details of this matter are as follows: Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem: I called customer service to request my deposit be credited to my account, and after a customer service representative kept me on hold for 5-minutes to receive approval from his manager, he said that operations would process my request and that I would receive a credit of $ Later, customer service emailed me to tell me that they would not be processing my request, due to the late payments Desired Settlement: TRIEAGLE RESPONSE To Whom It May Concern: Mr [redacted] emailed TriEagle Energy’s (“TE”) Customer Care on 10/2/inquiring about having his deposit returned and/or credited back to him TE’s Customer Care responded to Mr [redacted] ’s request on 10/3/and informed him that his deposit would automatically be refunded to him after consecutive on time payments and no more than late payments were applied to his account To date, Mr [redacted] has made late payments over the last months Mr [redacted] responded to TE stating that he was informed his deposit would be credited back to his next invoice by a Customer Service Representative (“CSR”) on 10/2/ A member of TE’s Customer Care team responded to Mr [redacted] and apologized if he was previously misinformed, but due to late payments over the past months, his deposit would not be returned at the time Mr [redacted] was again advised that the deposit would automatically be refunded once his account reflected consecutive on time payments with no more than late payments Mr [redacted] replied to TE’s response and requested that his current credit score be taken into consideration for the deposit refund qualifications Mr [redacted] also asked for a manager to respond to him with an answer as to why he was informed the deposit would be credited back to him on 10/2/and on 10/5/he was advised that his request had been denied TE’s Customer Care manager responded to Mr [redacted] and advised him of the following: · Mr [redacted] ’s account does not qualify for a deposit refund due to late payments within the last months · The PUC allows a REP to hold a deposit until the customer has paid for service for consecutive billing cycles · TE’s internal business rule allows for customers to have no more than late payments and returned item over the last months and still be eligible to receive a deposit refund · Both the CSR and manager that “authorized” the deposit refund were advised of the error and retrained on the matter In a later email to Mr [redacted] , he was advised that his current credit score could not be taken into consideration for the deposit refund because the credit check was performed during the enrollment process Had the enrollment been processed today, Mr [redacted] would not require a deposit due to him meeting TE’s credit requirements At this time, Mr [redacted] is not eligible for a deposit refund until February If Mr [redacted] makes any additional late payments between now and February, he will no longer be eligible to receive the deposit refund in February Please contact me if you have any questions, or require further information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The refund check was received hiwever that was after full months of struggle with this companyThe refund check was short $and service was never providedI would also like to receive some additional compensation for the stress that this has caused my family [Provide details of why you are not satisfied with this resolution.] Regards,