Delta Lighting Products, Inc.

February 23, 2016Dear [redacted],I am
surprised to hear that this is an issue brought to the attention of the RevDex.com.  As far as we were
concerned, this issue was resolved.  Call
tags were issued for the merchandise on 1/7/15, and a note stating not to sell
to [redacted]...

was applied to the account. 
That said, I do need to dispute portions of [redacted]’ description of
events.  We do not “learn a name and ship
product”.  Not only would that be
unethical it would be illegal.  We
deal with an individual named [redacted] who placed several orders with us
beginning in July of 2014.  A new sales
representative took over the account for the order in question and apparently
there may have been some confusion regarding this order between the rep and Mr.
Stevens.   Beyond that [redacted] claimed that we sent
“cheap light bulbs invoiced at $1,500”. 
The largest invoice ever sent was for $1,026.84, and was not only light
bulbs, but also for a variety of other products. The light bulbs amounted to
roughly $340 of the invoice.  The most
recent invoice which they requested be picked up is for $141.93.  He also claims that we sent him acid on that
invoice which we did not, we sent [redacted] which is an organic drain opener and
maintainer and has a variety of uses beyond drain opening.  I’m actually beginning to wonder if [redacted] has us confused with another company, at the very least it’s clear he
has a penchant for exaggeration.[redacted] contacted our Customer Service Department yesterday and spoke with one
of our helpful representatives named Kate. 
Kate expressed to [redacted] the standard protocol for dealing with
returns.  We take the information from the
individual calling and refer the issue to the sales representative to
resolve.  This process usually takes
between 3 and 5 business days.  In the
event that for some reason the rep elects not to, or is unable to resolve it, we
will follow up from Customer Service in 7 days (or welcome a return phone call
from the customer) to resolve the issue. 
Any assertion that we did not adequately explain our return policy is entirely
inaccurate.  It’s likely that it may have
gone unheard by [redacted] who was too busy launching into a profanity laced
tirade to actually hear the procedure.  Because
of [redacted] aggressive demeanor and general disregard for back and forth
communication we elected to forego our standard procedure and pick up the
merchandise ASAP.  We have taken care of
everything asked for by [redacted].  Call
Tag #[redacted] was issued and as of 11:14AM this morning was picked up
and the merchandise was en route to us. 
Upon receipt of the merchandise, a credit will be issued towards the
open invoice to close it. We took every step to ensure that things were handled properly from start to
finish, and as far as we’re concerned this issue is closed.  Despite the manner in which [redacted]
approached this, we handled it with professionalism and integrity throughout
and not only as quickly as possible, but in expedited fashion.  In closing, I will issue an apology for
whatever confusion may have been caused by the rep on our end and wish [redacted] the best in their future business dealings.  Sincerely,Raymond
HAccounts Receivable Coordinator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for youe help.
Regards,
[redacted]

October 4, 2016Dear Heather,I
don’t quite understand where I’m supposed to go from here. The customer asked
for us to pick up merchandise, which we did. We freely acknowledged that the
employee in question had handled things poorly with respect to his
communication with [redacted]. We acknowledged that the employee had not met the
levels of professionalism and courtesy that we demand out of our staff and that
issue has since been addressed.The
bottom line in this matter is that the facts are simple. [redacted] claims that we
sent an unauthorized order. There are apparently two [redacted]s at the location as
she has acknowledged. Our rep contacted them and in his mind had reached some
sort of accord on a transaction. Had things ended there [redacted] would be
well within reason to assume that our rep (who clearly acted poorly on the
backend resolution of the issue) might have acted in a way where he sent
merchandise without authorization.But
as I said in the original response, “We have a separate Verification Department
that calls back to ensure validity of any order, the shipping and billing
address, as well as the product and any sales promotion that may be sent in
conjunction with any order. On August 27th 2015 at 11:46 AM our
Verification had a 1 minute 44 second phone call to confirm this order.” Once
we have confirmed an order through our Verification Department I have no
problem saying that I believe something was amiss with them as well. I know in
[redacted]’s mind there is no way that her employee could have been out for a
sales promotion. I believe the facts speak for themselves. An initial sales
call was placed. A [redacted] Gear bag was sent as a sales promotion along with the
order. The sales promotion was delivered on 9/2/2015 at 10:36AM. Per [redacted]
[redacted]’s request we picked up the merchandise. In doing so we never received the
promotion back. From the outside looking in it’s a pretty clear set of
circumstances. At
this point we’re splitting hairs. She had a belief of how things transpired;
our company has a belief of how things transpired. When all is said and done we
have done as she asked, the merchandise was picked up, the invoice was closed
and we have not reached out to contact [redacted] again. [redacted] is
rejecting our initial response because she doesn’t believe that [redacted] Carr made
an order to obtain a promotion, she’s well within her rights to feel that way.
By the same token we are within our rights to believe that that the facts
listed above speak for themselves. I have previously acknowledged our
displeasure with how the rep handled things; the Verification Department is
designed to avoid having issues. Someone at [redacted] named [redacted]
acknowledged an order with said department and we shipped in good faith.                                                         ...⇄ Sincerely,Raymond *. H[redacted]Accounts Receivable Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I don't want to split hairs either, but you keep harping on the call that lasted 1 min. 44 sec.  and implying that during that time an order was placed.  That call was made and transferred to another location within our business.  The reason the call lasted that long was because the caller was on hold, not because an order was being placed.  I want no further contact with this company.  What I wanted was an apology which obviously isn't a part of this company's policy.
Regards,
[redacted]

April 5, 2017Dear [redacted],I
read this complaint and I don’t quite understand how this reached to the Revdex.com.
We had a call on Wednesday from [redacted]. When we spoke to him we explained our
general return policy that we refer any potential return to the sales rep and
give them a chance to resolve the...

issue. In the event that it goes unresolved
for 7 days, we will then resolve it within our customer service department.The
fishing pole that [redacted] referenced is never called a gift. It is called a
“sales promotion” and it is used to promote a sale. When he called in on
Wednesday [redacted] explained to our customer service rep that he is the bar
manager and not really authorized to make purchases like this. Our company did
nothing wrong, and while I understand that [redacted] disagrees with our sales
practices we did everything we could to make sure that this was a good order
sent to an authorized buyer. As a matter of fact our representatives are
trained to ask for the authorized buyer for maintenance supplies. This comes
off to me like someone unauthorized to purchase agreeing to purchase for the
promotion.At
the end of the day we’ve gone outside of our standard return procedures in
order to try to resolve this as expeditiously as possible; call tags were
issued for the merchandise on Friday and upon receipt of the merchandise we
will close out the invoice.                                                                                                                 Sincerely,                                   ...⇄ Raymond
*. H[redacted]Accounts Receivable Coordinator

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  The products were sent to [redacted] without going through the proper procedures of establishing a new Vendor/Customer purchasing relationship.  The products were shipped to one of our locations where other staff used the products unaware that they were sent from an unauthorized Vendor.  We are not liable for products that are sent to [redacted] without going through the proper channels and processes.  As far as any promotional item, no one knows if that item arrived or where it may have gone.  Since it did not go through the normal process, [redacted] is not liable for something that was unauthorized.Regards,[redacted], Accounting Manager

August 9, 2017Dear [redacted],This
is a simple miscommunication. Obviously we dispute his account of the events or
that we have “sketchy” sales tactics. We do not send merchandise without
authorization. We were under the impression that we had a good order with an
authorized buyer, but apparently...

that was not the case. We received a call from
[redacted] this morning and have already done everything he had asked so I’m a
bit surprised to see this come to the Revdex.com’s attention. Regarding
his discussion of a refund from January 2015 there is no refund to be issued as
there was no payment made. We call tagged the merchandise and closed out the
invoice. The same applies in this case. There is no refund to be issued as
there was no payment made.Call
tags were issued today for the merchandise here as well, the invoice will be
closed out upon receipt of the merchandise back. We have also applied a “Do Not
Sell” to this account. Sincerely,Raymond
** HAccounts Receivable Coordinator

This company has called repeatedly in the past 3 days even thou we have asked them not to and that we are not interested in their products. They come off very nice and friendly and offer all kinds of free promotions. Even after telling them that you do not want anything from them they will send out their products to you and then send out an invoice 30 days later and demand that you pay for it even thou you send back everything that they sent to you. The phone calls from them are extremely disruptive to our business. We have blocked them through our phone provider but they call back from a different number every time so they are able to get through

December 5, 2015
We received notice today of the
complaint filed by [redacted] of [redacted].  I could not be more surprised by this
complaint.  We have spoken with Mr.
Thompson on three occasions.  One was our
initial sales call; the second was a follow up...

from our Verification
Department.  The purpose of that
department is to confirm each order for validity, accuracy, and to confirm the price
of the order.  [redacted] has
complained about our pricing, but was made aware of said prices not only by the
sales rep on the initial phone call, but by our Verification Department on the
follow up call.  I’m highly confused as
to why if there was an issue regarding the price of the products it would not
have been mentioned on either of those phone calls.  The third phone call to [redacted] was a friendly reminder from our Collections Department that his
invoice had gone past due.  At that point
we were told that the invoice would be paid, but that payment had not yet been
sent.  At no point during any of these
three phone calls did [redacted] mention an issue with pricing, or a desire
to have our company no longer contact him. 
Had he done so, this complaint, both the issue with pricing, and the
desire to not be called again could easily have been resolved with our Customer
Service staff before ever reaching this stage.Given that there was never a
mention of any of this during our interactions with [redacted] we’re
completely flabbergasted with the involvement of the Revdex.com in
such a seemingly minor issue.  I wish
that he had taken the time to call our company to resolve this rather than
bring the Revdex.com into this situation for an issue which we easily could have
easily resolved on our end amicably and to the satisfaction of both
parties.  [redacted] would have even
been well within his rights to return the merchandise at any point during our
30 day return policy as well.  As it is,
I have placed a “Do Not Sell” on his account so that we will not reach out to
him for any further sales calls, but as the order is now outside of the 30 Day
Return terms we do expect payment for the merchandise received.Sincerely,Raymond H.
Accounts Receivable/Customer Service
Coordinator

Dear [redacted],Our company had no request for a “Do Not Sell” from 2014.  We received a phone call from [redacted] on 4/21/15.  He requested RMA “call tags” to pick the merchandise up.  [redacted] acknowledged with us at that time that he had placed the order, but no longer wanted it on...

that day he also requested a Do Not Sell.  We explained to him that our policy is to refer the issue to the sales rep and give the rep 7 days to resolve it.  The following day we received a phone call from [redacted] again expressing that they wanted to return.  We let her know that it had been referred to the sales rep on [redacted] call and reiterated that the rep had 7 days from the initial call in date to resolve the issue.  We do this as a courtesy to the representative in order to allow them a chance to solve a problem because they have been paid commission on the order.Today we have this complaint.  Thankfully the sales rep Ed was able to resolve this complaint with [redacted].  We are picking up the coil cleaner which the property has an abundance of, and are swapping it for our “magic erasers”.  The Do Not Sell has been lifted and replaced with a note acknowledging that [redacted] is the only authorized purchaser for this company.  I personally confirmed with [redacted] that this resolution was acceptable, and as far as we are concerned while this complaint needn’t have been issued in the first place it has been amenably resolved to the satisfaction of all parties involved. Sincerely, Raymond J. H[redacted]Accounts Receivable Coordinator

Worked for this company..Huge market up..Promise free fishing rod and catalog, but if you don't buy, you get neither..Even if you do buy, you don't get a catalog, just a 50$ fishing rod, which is nothing compared to you paying 15$ for 3$ bulbs

A Delta Lighting Products, Inc. sales representative called my business regarding cleaning supplies. I listened and agreed to try it and bought one case. It was extremely overpriced at $167.88 but I took responsibility thinking maybe I had misunderstood the call. The product was definitely not worth the price (or any price for that matter). I paid the invoice and the salesperson called me again. He thanked me for my payment and said he would be shipping out the other half of my order. I told him I had received my order and he argued that I had ordered a case and had only received 12. It was true that I had received 12 but my invoice said one case ordered and one case delivered. So, I get another 12 with another invoice for another $167.88. Unbelievable. Over $300 for air odor eliminator that IS NOT VERY GOOD. I will never do business with these people again and advise others not to.

When this company called me needing supplies, I was asked to speak with maintaince , replied with may I take a message because no one is available at this time, I was rudely hung up on. I have already advised my staff that if this company calls again to have them removed from their lists. When a company is looking for business, hanging up on them is not how to do it.

Review: I would like to be removed from Delta's sales call list. I do not need to be be pressured into buying over priced products I do not use or need. Freight charges seem high.Desired Settlement: Remove me from sales contact list.

Business

Response:

December 5, 2015We received notice today of the

complaint filed by [redacted] of [redacted]. I could not be more surprised by this

complaint. We have spoken with Mr.

Thompson on three occasions. One was our

initial sales call; the second was a follow up from our Verification

Department. The purpose of that

department is to confirm each order for validity, accuracy, and to confirm the price

of the order. [redacted] has

complained about our pricing, but was made aware of said prices not only by the

sales rep on the initial phone call, but by our Verification Department on the

follow up call. I’m highly confused as

to why if there was an issue regarding the price of the products it would not

have been mentioned on either of those phone calls. The third phone call to [redacted] was a friendly reminder from our Collections Department that his

invoice had gone past due. At that point

we were told that the invoice would be paid, but that payment had not yet been

sent. At no point during any of these

three phone calls did [redacted] mention an issue with pricing, or a desire

to have our company no longer contact him.

Had he done so, this complaint, both the issue with pricing, and the

desire to not be called again could easily have been resolved with our Customer

Service staff before ever reaching this stage.Given that there was never a

mention of any of this during our interactions with [redacted] we’re

completely flabbergasted with the involvement of the Revdex.com in

such a seemingly minor issue. I wish

that he had taken the time to call our company to resolve this rather than

bring the Revdex.com into this situation for an issue which we easily could have

easily resolved on our end amicably and to the satisfaction of both

parties. [redacted] would have even

been well within his rights to return the merchandise at any point during our

30 day return policy as well. As it is,

I have placed a “Do Not Sell” on his account so that we will not reach out to

him for any further sales calls, but as the order is now outside of the 30 Day

Return terms we do expect payment for the merchandise received.Sincerely,Raymond H.Accounts Receivable/Customer Service

Coordinator