September 9, Dear [redacted] ,I appreciate [redacted] taking the time to respond to our response to their original complaintWe acknowledge that we did not follow ***’s rather stringent vendor authorization processThat’s certainly a fair assessment on their endThat is precisely the reason we offered to meet halfway and accept a 50% discountWe are comfortable in recognizing that there is fault on both sidesWhat [redacted] has to realize is that while [redacted] is not authorized to determine if [redacted] can purchase from a new vendor, he represented himself as suchWe reached out to solicit business, and have operated in good faith from the start of things [redacted] Garfield is operating as if there is no fault on their end at all for this situation, and we vehemently disagree with thatWhile we understand that [redacted] has procedures and policies to which they adhere, we do as well [redacted] would have you believe that only their procedures and policies are germane to the issue at handAgain, we acknowledge our role in not following their procedures, but [redacted] seems to believe that despite the fact that their employees have acted recklessly and with little regard for honesty that only Delta should accept any loss in this matterWe appreciate the Revdex.com’s involvement with this situation as it becomes increasingly clear that Delta is the only company in this situation that is willing to budge, to meet in the middle and to try to reach a fair resolution to the issueFurthermore, let me make this abundantly clear; any and all dishonesty or misrepresentation came on the end of ***Despite that fact they have called our integrity as a company into questionIn addition they continue to insist that they be allowed to walk away from this invoice having accepted a sales promotion, and product and returned absolutely nothingI can’t possibly be the only one who sees a problem with thatFor the purposes of clarity allow me to review this one more timeThe facts of this complaint are crystal clearDelta reached out and solicited business Delta offered a sales promotion in conjunction with a purchase***’s employee represented himself in a manner which was not consistent with his actual role solely for the purpose of obtaining the sales promotionA second [redacted] employee called about returning the merchandise, when we followed up to arrange for pickup we were told the products were sent back when in fact they were usedIn no way, shape or form has Delta done anything wrong in this matter to accept that this invoice should be closed without any type of paymentWe are being more than generous by offering a 50% discount on the merchandise and stand firm that that is the only reasonable and equitable resolution in this matter that we are comfortable acceptingSincerely, Raymond H.Accounts Receivable Coordinator
September 9, Dear [redacted] ,I appreciate [redacted] taking the time to respond to our response to their original complaintWe acknowledge that we did not follow ***’s rather stringent vendor authorization processThat’s certainly a fair assessment on their endThat is precisely the reason we offered to meet halfway and accept a 50% discountWe are comfortable in recognizing that there is fault on both sidesWhat [redacted] has to realize is that while [redacted] is not authorized to determine if [redacted] can purchase from a new vendor, he represented himself as suchWe reached out to solicit business, and have operated in good faith from the start of things [redacted] Garfield is operating as if there is no fault on their end at all for this situation, and we vehemently disagree with thatWhile we understand that [redacted] has procedures and policies to which they adhere, we do as well [redacted] would have you believe that only their procedures and policies are germane to the issue at handAgain, we acknowledge our role in not following their procedures, but [redacted] seems to believe that despite the fact that their employees have acted recklessly and with little regard for honesty that only Delta should accept any loss in this matterWe appreciate the Revdex.com’s involvement with this situation as it becomes increasingly clear that Delta is the only company in this situation that is willing to budge, to meet in the middle and to try to reach a fair resolution to the issueFurthermore, let me make this abundantly clear; any and all dishonesty or misrepresentation came on the end of ***Despite that fact they have called our integrity as a company into questionIn addition they continue to insist that they be allowed to walk away from this invoice having accepted a sales promotion, and product and returned absolutely nothingI can’t possibly be the only one who sees a problem with thatFor the purposes of clarity allow me to review this one more timeThe facts of this complaint are crystal clearDelta reached out and solicited business Delta offered a sales promotion in conjunction with a purchase***’s employee represented himself in a manner which was not consistent with his actual role solely for the purpose of obtaining the sales promotionA second [redacted] employee called about returning the merchandise, when we followed up to arrange for pickup we were told the products were sent back when in fact they were usedIn no way, shape or form has Delta done anything wrong in this matter to accept that this invoice should be closed without any type of paymentWe are being more than generous by offering a 50% discount on the merchandise and stand firm that that is the only reasonable and equitable resolution in this matter that we are comfortable acceptingSincerely,Raymond HAccounts Receivable Coordinator
April 21, 2016Dear ***,I am surprised to hear that this is an issue brought to the attention of the Better Business Bureau As far as we were concerned, this issue was resolved The merchandise was received back to our company, and a note stating not to sell to [redacted] in Scottsbluff was applied to the account We’ve dealt with [redacted] in Scottsbluff since 4/30/ We dealt with [redacted] as our point of contact for the first two orders; those orders were shipped by Delta, accepted by [redacted] , and paid for within our standard payment terms The representative here dealing with Larry left our company; and a new representative took over the account He began dealing with [redacted] In our system we had the buyer’s name listed as [redacted] (the most common spelling of the name) which [redacted] took as acknowledgement that we must not really be dealing with *** Our representative spelled her name as he thought it was spelled, but did not do the due diligence of learning if there was an alternate spelling In the case of the order placed by [redacted] initially that order was not paid on time We pursued collections and reached out to the hotel on the following dates to pursue payment: 12/16/14, 1/15/15, 1/22/15, 1/27/15, 1/30/15, 2/6/15, 2/11/15, 2/20/15, 2/25/15, 3/2/15, and 3/6/ At no point did we hear back from [redacted] or anyone else regarding payment, or even a desire to return the merchandise Had someone at the company alerted us within return terms we would have happily picked up the merchandise Payment was received on 3/9/ At that time our sales rep again reached out to [redacted] to see if they needed more merchandise Another order was placed by ***, and our Verification Department reached out for confirmation confirming the validity of the order, the merchandise to be shipped, billing and shipping addresses and shipping date The order was scheduled to leave on 3/26/15.On 3/16/ [redacted] called in and spoke with one of our Customer Service reps Mike She noted that she wanted a Do Not Sell placed on the account The account was marked with that designation at that time Unfortunately Mike did not follow up, and for that Delta accepts full responsibilityBecause of this and issues of a similar ilk, Mike is no longer employed with Delta Mike should have noticed that there was a pending order to leave on 3/26/15, and should have prevented that shipment from leaving upon request for a Do Not Sell Mike and Delta absolutely, positively, unequivocally failed in that regard, and we accept full responsibility for the error [redacted] called in again on 3/31/rightfully angry about receiving that shipment Yesterday we received a message from [redacted] noting the misspelling of ***’s name etc Our Vice President attempted to reach out but was unable to reach her We cannot guarantee that [redacted] will never hear from our company again, many reps “cold call” from hotel listings online, so we are unable to prevent an accidental call But without a written, faxed, or emailed request for an order NO order will be shipped to that property under any circumstances
April 21, Dear ***, I am surprised to hear that this is an issue brought to the attention of the Better Business Bureau As far as we were concerned, this issue was resolved The merchandise was received back to our company, and a note stating not to sell to [redacted] in Scottsbluff was applied to the account We’ve dealt with [redacted] in Scottsbluff since 4/30/ We dealt with [redacted] as our point of contact for the first two orders; those orders were shipped by Delta, accepted by [redacted] , and paid for within our standard payment terms The representative here dealing with Larry left our company; and a new representative took over the account He began dealing with [redacted] In our system we had the buyer’s name listed as [redacted] (the most common spelling of the name) which [redacted] took as acknowledgement that we must not really be dealing with *** Our representative spelled her name as he thought it was spelled, but did not do the due diligence of learning if there was an alternate spelling In the case of the order placed by [redacted] initially that order was not paid on time We pursued collections and reached out to the hotel on the following dates to pursue payment: 12/16/14, 1/15/15, 1/22/15, 1/27/15, 1/30/15, 2/6/15, 2/11/15, 2/20/15, 2/25/15, 3/2/15, and 3/6/ At no point did we hear back from [redacted] or anyone else regarding payment, or even a desire to return the merchandise Had someone at the company alerted us within return terms we would have happily picked up the merchandise Payment was received on 3/9/ At that time our sales rep again reached out to [redacted] to see if they needed more merchandise Another order was placed by ***, and our Verification Department reached out for confirmation confirming the validity of the order, the merchandise to be shipped, billing and shipping addresses and shipping date The order was scheduled to leave on 3/26/15.On 3/16/ [redacted] called in and spoke with one of our Customer Service reps Mike She noted that she wanted a Do Not Sell placed on the account The account was marked with that designation at that time Unfortunately Mike did not follow up, and for that Delta accepts full responsibilityBecause of this and issues of a similar ilk, Mike is no longer employed with Delta Mike should have noticed that there was a pending order to leave on 3/26/15, and should have prevented that shipment from leaving upon request for a Do Not Sell Mike and Delta absolutely, positively, unequivocally failed in that regard, and we accept full responsibility for the error [redacted] called in again on 3/31/rightfully angry about receiving that shipment Yesterday we received a message from [redacted] noting the misspelling of ***’s name etc Our Vice President attempted to reach out but was unable to reach her We cannot guarantee that [redacted] will never hear from our company again, many reps “cold call” from hotel listings online, so we are unable to prevent an accidental call But without a written, faxed, or emailed request for an order NO order will be shipped to that property under any circumstances
December 5, 2015We received notice today of the complaint filed by [redacted] of [redacted] I could not be more surprised by this complaint We have spoken with Mr Thompson on three occasions One was our initial sales call; the second was a follow up from our Verification Department The purpose of that department is to confirm each order for validity, accuracy, and to confirm the price of the order [redacted] has complained about our pricing, but was made aware of said prices not only by the sales rep on the initial phone call, but by our Verification Department on the follow up call I’m highly confused as to why if there was an issue regarding the price of the products it would not have been mentioned on either of those phone calls The third phone call to [redacted] was a friendly reminder from our Collections Department that his invoice had gone past due At that point we were told that the invoice would be paid, but that payment had not yet been sent At no point during any of these three phone calls did [redacted] mention an issue with pricing, or a desire to have our company no longer contact him Had he done so, this complaint, both the issue with pricing, and the desire to not be called again could easily have been resolved with our Customer Service staff before ever reaching this stage.Given that there was never a mention of any of this during our interactions with [redacted] we’re completely flabbergasted with the involvement of the Revdex.com in such a seemingly minor issue I wish that he had taken the time to call our company to resolve this rather than bring the Revdex.com into this situation for an issue which we easily could have easily resolved on our end amicably and to the satisfaction of both parties [redacted] would have even been well within his rights to return the merchandise at any point during our day return policy as well As it is, I have placed a “Do Not Sell” on his account so that we will not reach out to him for any further sales calls, but as the order is now outside of the Day Return terms we do expect payment for the merchandise received.Sincerely,Raymond H.Accounts Receivable/Customer Service Coordinator
This company has called repeatedly in the past days even thou we have asked them not to and that we are not interested in their productsThey come off very nice and friendly and offer all kinds of free promotionsEven after telling them that you do not want anything from them they will send out their products to you and then send out an invoice days later and demand that you pay for it even thou you send back everything that they sent to you The phone calls from them are extremely disruptive to our businessWe have blocked them through our phone provider but they call back from a different number every time so they are able to get through
December 5, We received notice today of the complaint filed by [redacted] of [redacted] I could not be more surprised by this complaint We have spoken with Mr Thompson on three occasions One was our initial sales call; the second was a follow up from our Verification Department The purpose of that department is to confirm each order for validity, accuracy, and to confirm the price of the order [redacted] has complained about our pricing, but was made aware of said prices not only by the sales rep on the initial phone call, but by our Verification Department on the follow up call I’m highly confused as to why if there was an issue regarding the price of the products it would not have been mentioned on either of those phone calls The third phone call to [redacted] was a friendly reminder from our Collections Department that his invoice had gone past due At that point we were told that the invoice would be paid, but that payment had not yet been sent At no point during any of these three phone calls did [redacted] mention an issue with pricing, or a desire to have our company no longer contact him Had he done so, this complaint, both the issue with pricing, and the desire to not be called again could easily have been resolved with our Customer Service staff before ever reaching this stage.Given that there was never a mention of any of this during our interactions with [redacted] we’re completely flabbergasted with the involvement of the Revdex.com in such a seemingly minor issue I wish that he had taken the time to call our company to resolve this rather than bring the Revdex.com into this situation for an issue which we easily could have easily resolved on our end amicably and to the satisfaction of both parties [redacted] would have even been well within his rights to return the merchandise at any point during our day return policy as well As it is, I have placed a “Do Not Sell” on his account so that we will not reach out to him for any further sales calls, but as the order is now outside of the Day Return terms we do expect payment for the merchandise received.Sincerely,Raymond HAccounts Receivable/Customer Service Coordinator
February 23, 2016Dear [redacted] ,I am surprised to hear that this is an issue brought to the attention of the RevDex.com As far as we were concerned, this issue was resolved Call tags were issued for the merchandise on 1/7/15, and a note stating not to sell to [redacted] *** was applied to the account That said, I do need to dispute portions of [redacted] ’ description of events We do not “learn a name and ship product” Not only would that be unethical it would be illegal We deal with an individual named [redacted] who placed several orders with us beginning in July of A new sales representative took over the account for the order in question and apparently there may have been some confusion regarding this order between the rep and Mr Stevens Beyond that [redacted] claimed that we sent “cheap light bulbs invoiced at $1,500” The largest invoice ever sent was for $1,026.84, and was not only light bulbs, but also for a variety of other productsThe light bulbs amounted to roughly $of the invoice The most recent invoice which they requested be picked up is for $ He also claims that we sent him acid on that invoice which we did not, we sent [redacted] which is an organic drain opener and maintainer and has a variety of uses beyond drain opening I’m actually beginning to wonder if [redacted] has us confused with another company, at the very least it’s clear he has a penchant for exaggeration[redacted] contacted our Customer Service Department yesterday and spoke with one of our helpful representatives named Kate Kate expressed to [redacted] the standard protocol for dealing with returns We take the information from the individual calling and refer the issue to the sales representative to resolve This process usually takes between and business days In the event that for some reason the rep elects not to, or is unable to resolve it, we will follow up from Customer Service in days (or welcome a return phone call from the customer) to resolve the issue Any assertion that we did not adequately explain our return policy is entirely inaccurate It’s likely that it may have gone unheard by [redacted] who was too busy launching into a profanity laced tirade to actually hear the procedure Because of [redacted] aggressive demeanor and general disregard for back and forth communication we elected to forego our standard procedure and pick up the merchandise ASAP We have taken care of everything asked for by [redacted] Call Tag # [redacted] was issued and as of 11:14AM this morning was picked up and the merchandise was en route to us Upon receipt of the merchandise, a credit will be issued towards the open invoice to close itWe took every step to ensure that things were handled properly from start to finish, and as far as we’re concerned this issue is closed Despite the manner in which [redacted] approached this, we handled it with professionalism and integrity throughout and not only as quickly as possible, but in expedited fashion In closing, I will issue an apology for whatever confusion may have been caused by the rep on our end and wish [redacted] the best in their future business dealings Sincerely,Raymond HAccounts Receivable Coordinator
Dear [redacted] ,Our company had no request for a “Do Not Sell” from We received a phone call from [redacted] on 4/21/ He requested RMA “call tags” to pick the merchandise up [redacted] acknowledged with us at that time that he had placed the order, but no longer wanted it on that day he also requested a Do Not Sell We explained to him that our policy is to refer the issue to the sales rep and give the rep days to resolve it The following day we received a phone call from [redacted] again expressing that they wanted to return We let her know that it had been referred to the sales rep on [redacted] call and reiterated that the rep had days from the initial call in date to resolve the issue We do this as a courtesy to the representative in order to allow them a chance to solve a problem because they have been paid commission on the order.Today we have this complaint Thankfully the sales rep Ed was able to resolve this complaint with *** We are picking up the coil cleaner which the property has an abundance of, and are swapping it for our “magic erasers” The Do Not Sell has been lifted and replaced with a note acknowledging that [redacted] is the only authorized purchaser for this company I personally confirmed with [redacted] that this resolution was acceptable, and as far as we are concerned while this complaint needn’t have been issued in the first place it has been amenably resolved to the satisfaction of all parties involvedSincerely, Raymond JH***Accounts Receivable Coordinator
September 9, Dear [redacted] ,I appreciate [redacted] taking the time to respond to our response to their original complaintWe acknowledge that we did not follow ***’s rather stringent vendor authorization processThat’s certainly a fair assessment on their endThat is precisely the reason we offered to meet halfway and accept a 50% discountWe are comfortable in recognizing that there is fault on both sidesWhat [redacted] has to realize is that while [redacted] is not authorized to determine if [redacted] can purchase from a new vendor, he represented himself as suchWe reached out to solicit business, and have operated in good faith from the start of things [redacted] Garfield is operating as if there is no fault on their end at all for this situation, and we vehemently disagree with thatWhile we understand that [redacted] has procedures and policies to which they adhere, we do as well [redacted] would have you believe that only their procedures and policies are germane to the issue at handAgain, we acknowledge our role in not following their procedures, but [redacted] seems to believe that despite the fact that their employees have acted recklessly and with little regard for honesty that only Delta should accept any loss in this matterWe appreciate the Revdex.com’s involvement with this situation as it becomes increasingly clear that Delta is the only company in this situation that is willing to budge, to meet in the middle and to try to reach a fair resolution to the issueFurthermore, let me make this abundantly clear; any and all dishonesty or misrepresentation came on the end of ***Despite that fact they have called our integrity as a company into questionIn addition they continue to insist that they be allowed to walk away from this invoice having accepted a sales promotion, and product and returned absolutely nothingI can’t possibly be the only one who sees a problem with thatFor the purposes of clarity allow me to review this one more timeThe facts of this complaint are crystal clearDelta reached out and solicited business Delta offered a sales promotion in conjunction with a purchase***’s employee represented himself in a manner which was not consistent with his actual role solely for the purpose of obtaining the sales promotionA second [redacted] employee called about returning the merchandise, when we followed up to arrange for pickup we were told the products were sent back when in fact they were usedIn no way, shape or form has Delta done anything wrong in this matter to accept that this invoice should be closed without any type of paymentWe are being more than generous by offering a 50% discount on the merchandise and stand firm that that is the only reasonable and equitable resolution in this matter that we are comfortable acceptingSincerely, Raymond H.Accounts Receivable Coordinator
September 9, Dear [redacted] ,I appreciate [redacted] taking the time to respond to our response to their original complaintWe acknowledge that we did not follow ***’s rather stringent vendor authorization processThat’s certainly a fair assessment on their endThat is precisely the reason we offered to meet halfway and accept a 50% discountWe are comfortable in recognizing that there is fault on both sidesWhat [redacted] has to realize is that while [redacted] is not authorized to determine if [redacted] can purchase from a new vendor, he represented himself as suchWe reached out to solicit business, and have operated in good faith from the start of things [redacted] Garfield is operating as if there is no fault on their end at all for this situation, and we vehemently disagree with thatWhile we understand that [redacted] has procedures and policies to which they adhere, we do as well [redacted] would have you believe that only their procedures and policies are germane to the issue at handAgain, we acknowledge our role in not following their procedures, but [redacted] seems to believe that despite the fact that their employees have acted recklessly and with little regard for honesty that only Delta should accept any loss in this matterWe appreciate the Revdex.com’s involvement with this situation as it becomes increasingly clear that Delta is the only company in this situation that is willing to budge, to meet in the middle and to try to reach a fair resolution to the issueFurthermore, let me make this abundantly clear; any and all dishonesty or misrepresentation came on the end of ***Despite that fact they have called our integrity as a company into questionIn addition they continue to insist that they be allowed to walk away from this invoice having accepted a sales promotion, and product and returned absolutely nothingI can’t possibly be the only one who sees a problem with thatFor the purposes of clarity allow me to review this one more timeThe facts of this complaint are crystal clearDelta reached out and solicited business Delta offered a sales promotion in conjunction with a purchase***’s employee represented himself in a manner which was not consistent with his actual role solely for the purpose of obtaining the sales promotionA second [redacted] employee called about returning the merchandise, when we followed up to arrange for pickup we were told the products were sent back when in fact they were usedIn no way, shape or form has Delta done anything wrong in this matter to accept that this invoice should be closed without any type of paymentWe are being more than generous by offering a 50% discount on the merchandise and stand firm that that is the only reasonable and equitable resolution in this matter that we are comfortable acceptingSincerely,Raymond HAccounts Receivable Coordinator
April 21, 2016Dear ***,I am surprised to hear that this is an issue brought to the attention of the Better Business Bureau As far as we were concerned, this issue was resolved The merchandise was received back to our company, and a note stating not to sell to [redacted] in Scottsbluff was applied to the account We’ve dealt with [redacted] in Scottsbluff since 4/30/ We dealt with [redacted] as our point of contact for the first two orders; those orders were shipped by Delta, accepted by [redacted] , and paid for within our standard payment terms The representative here dealing with Larry left our company; and a new representative took over the account He began dealing with [redacted] In our system we had the buyer’s name listed as [redacted] (the most common spelling of the name) which [redacted] took as acknowledgement that we must not really be dealing with *** Our representative spelled her name as he thought it was spelled, but did not do the due diligence of learning if there was an alternate spelling In the case of the order placed by [redacted] initially that order was not paid on time We pursued collections and reached out to the hotel on the following dates to pursue payment: 12/16/14, 1/15/15, 1/22/15, 1/27/15, 1/30/15, 2/6/15, 2/11/15, 2/20/15, 2/25/15, 3/2/15, and 3/6/ At no point did we hear back from [redacted] or anyone else regarding payment, or even a desire to return the merchandise Had someone at the company alerted us within return terms we would have happily picked up the merchandise Payment was received on 3/9/ At that time our sales rep again reached out to [redacted] to see if they needed more merchandise Another order was placed by ***, and our Verification Department reached out for confirmation confirming the validity of the order, the merchandise to be shipped, billing and shipping addresses and shipping date The order was scheduled to leave on 3/26/15.On 3/16/ [redacted] called in and spoke with one of our Customer Service reps Mike She noted that she wanted a Do Not Sell placed on the account The account was marked with that designation at that time Unfortunately Mike did not follow up, and for that Delta accepts full responsibilityBecause of this and issues of a similar ilk, Mike is no longer employed with Delta Mike should have noticed that there was a pending order to leave on 3/26/15, and should have prevented that shipment from leaving upon request for a Do Not Sell Mike and Delta absolutely, positively, unequivocally failed in that regard, and we accept full responsibility for the error [redacted] called in again on 3/31/rightfully angry about receiving that shipment Yesterday we received a message from [redacted] noting the misspelling of ***’s name etc Our Vice President attempted to reach out but was unable to reach her We cannot guarantee that [redacted] will never hear from our company again, many reps “cold call” from hotel listings online, so we are unable to prevent an accidental call But without a written, faxed, or emailed request for an order NO order will be shipped to that property under any circumstances
April 21, Dear ***, I am surprised to hear that this is an issue brought to the attention of the Better Business Bureau As far as we were concerned, this issue was resolved The merchandise was received back to our company, and a note stating not to sell to [redacted] in Scottsbluff was applied to the account We’ve dealt with [redacted] in Scottsbluff since 4/30/ We dealt with [redacted] as our point of contact for the first two orders; those orders were shipped by Delta, accepted by [redacted] , and paid for within our standard payment terms The representative here dealing with Larry left our company; and a new representative took over the account He began dealing with [redacted] In our system we had the buyer’s name listed as [redacted] (the most common spelling of the name) which [redacted] took as acknowledgement that we must not really be dealing with *** Our representative spelled her name as he thought it was spelled, but did not do the due diligence of learning if there was an alternate spelling In the case of the order placed by [redacted] initially that order was not paid on time We pursued collections and reached out to the hotel on the following dates to pursue payment: 12/16/14, 1/15/15, 1/22/15, 1/27/15, 1/30/15, 2/6/15, 2/11/15, 2/20/15, 2/25/15, 3/2/15, and 3/6/ At no point did we hear back from [redacted] or anyone else regarding payment, or even a desire to return the merchandise Had someone at the company alerted us within return terms we would have happily picked up the merchandise Payment was received on 3/9/ At that time our sales rep again reached out to [redacted] to see if they needed more merchandise Another order was placed by ***, and our Verification Department reached out for confirmation confirming the validity of the order, the merchandise to be shipped, billing and shipping addresses and shipping date The order was scheduled to leave on 3/26/15.On 3/16/ [redacted] called in and spoke with one of our Customer Service reps Mike She noted that she wanted a Do Not Sell placed on the account The account was marked with that designation at that time Unfortunately Mike did not follow up, and for that Delta accepts full responsibilityBecause of this and issues of a similar ilk, Mike is no longer employed with Delta Mike should have noticed that there was a pending order to leave on 3/26/15, and should have prevented that shipment from leaving upon request for a Do Not Sell Mike and Delta absolutely, positively, unequivocally failed in that regard, and we accept full responsibility for the error [redacted] called in again on 3/31/rightfully angry about receiving that shipment Yesterday we received a message from [redacted] noting the misspelling of ***’s name etc Our Vice President attempted to reach out but was unable to reach her We cannot guarantee that [redacted] will never hear from our company again, many reps “cold call” from hotel listings online, so we are unable to prevent an accidental call But without a written, faxed, or emailed request for an order NO order will be shipped to that property under any circumstances
December 5, 2015We received notice today of the complaint filed by [redacted] of [redacted] I could not be more surprised by this complaint We have spoken with Mr Thompson on three occasions One was our initial sales call; the second was a follow up from our Verification Department The purpose of that department is to confirm each order for validity, accuracy, and to confirm the price of the order [redacted] has complained about our pricing, but was made aware of said prices not only by the sales rep on the initial phone call, but by our Verification Department on the follow up call I’m highly confused as to why if there was an issue regarding the price of the products it would not have been mentioned on either of those phone calls The third phone call to [redacted] was a friendly reminder from our Collections Department that his invoice had gone past due At that point we were told that the invoice would be paid, but that payment had not yet been sent At no point during any of these three phone calls did [redacted] mention an issue with pricing, or a desire to have our company no longer contact him Had he done so, this complaint, both the issue with pricing, and the desire to not be called again could easily have been resolved with our Customer Service staff before ever reaching this stage.Given that there was never a mention of any of this during our interactions with [redacted] we’re completely flabbergasted with the involvement of the Revdex.com in such a seemingly minor issue I wish that he had taken the time to call our company to resolve this rather than bring the Revdex.com into this situation for an issue which we easily could have easily resolved on our end amicably and to the satisfaction of both parties [redacted] would have even been well within his rights to return the merchandise at any point during our day return policy as well As it is, I have placed a “Do Not Sell” on his account so that we will not reach out to him for any further sales calls, but as the order is now outside of the Day Return terms we do expect payment for the merchandise received.Sincerely,Raymond H.Accounts Receivable/Customer Service Coordinator
This company has called repeatedly in the past days even thou we have asked them not to and that we are not interested in their productsThey come off very nice and friendly and offer all kinds of free promotionsEven after telling them that you do not want anything from them they will send out their products to you and then send out an invoice days later and demand that you pay for it even thou you send back everything that they sent to you The phone calls from them are extremely disruptive to our businessWe have blocked them through our phone provider but they call back from a different number every time so they are able to get through
December 5, We received notice today of the complaint filed by [redacted] of [redacted] I could not be more surprised by this complaint We have spoken with Mr Thompson on three occasions One was our initial sales call; the second was a follow up from our Verification Department The purpose of that department is to confirm each order for validity, accuracy, and to confirm the price of the order [redacted] has complained about our pricing, but was made aware of said prices not only by the sales rep on the initial phone call, but by our Verification Department on the follow up call I’m highly confused as to why if there was an issue regarding the price of the products it would not have been mentioned on either of those phone calls The third phone call to [redacted] was a friendly reminder from our Collections Department that his invoice had gone past due At that point we were told that the invoice would be paid, but that payment had not yet been sent At no point during any of these three phone calls did [redacted] mention an issue with pricing, or a desire to have our company no longer contact him Had he done so, this complaint, both the issue with pricing, and the desire to not be called again could easily have been resolved with our Customer Service staff before ever reaching this stage.Given that there was never a mention of any of this during our interactions with [redacted] we’re completely flabbergasted with the involvement of the Revdex.com in such a seemingly minor issue I wish that he had taken the time to call our company to resolve this rather than bring the Revdex.com into this situation for an issue which we easily could have easily resolved on our end amicably and to the satisfaction of both parties [redacted] would have even been well within his rights to return the merchandise at any point during our day return policy as well As it is, I have placed a “Do Not Sell” on his account so that we will not reach out to him for any further sales calls, but as the order is now outside of the Day Return terms we do expect payment for the merchandise received.Sincerely,Raymond HAccounts Receivable/Customer Service Coordinator
February 23, 2016Dear [redacted] ,I am surprised to hear that this is an issue brought to the attention of the RevDex.com As far as we were concerned, this issue was resolved Call tags were issued for the merchandise on 1/7/15, and a note stating not to sell to [redacted] *** was applied to the account That said, I do need to dispute portions of [redacted] ’ description of events We do not “learn a name and ship product” Not only would that be unethical it would be illegal We deal with an individual named [redacted] who placed several orders with us beginning in July of A new sales representative took over the account for the order in question and apparently there may have been some confusion regarding this order between the rep and Mr Stevens Beyond that [redacted] claimed that we sent “cheap light bulbs invoiced at $1,500” The largest invoice ever sent was for $1,026.84, and was not only light bulbs, but also for a variety of other productsThe light bulbs amounted to roughly $of the invoice The most recent invoice which they requested be picked up is for $ He also claims that we sent him acid on that invoice which we did not, we sent [redacted] which is an organic drain opener and maintainer and has a variety of uses beyond drain opening I’m actually beginning to wonder if [redacted] has us confused with another company, at the very least it’s clear he has a penchant for exaggeration[redacted] contacted our Customer Service Department yesterday and spoke with one of our helpful representatives named Kate Kate expressed to [redacted] the standard protocol for dealing with returns We take the information from the individual calling and refer the issue to the sales representative to resolve This process usually takes between and business days In the event that for some reason the rep elects not to, or is unable to resolve it, we will follow up from Customer Service in days (or welcome a return phone call from the customer) to resolve the issue Any assertion that we did not adequately explain our return policy is entirely inaccurate It’s likely that it may have gone unheard by [redacted] who was too busy launching into a profanity laced tirade to actually hear the procedure Because of [redacted] aggressive demeanor and general disregard for back and forth communication we elected to forego our standard procedure and pick up the merchandise ASAP We have taken care of everything asked for by [redacted] Call Tag # [redacted] was issued and as of 11:14AM this morning was picked up and the merchandise was en route to us Upon receipt of the merchandise, a credit will be issued towards the open invoice to close itWe took every step to ensure that things were handled properly from start to finish, and as far as we’re concerned this issue is closed Despite the manner in which [redacted] approached this, we handled it with professionalism and integrity throughout and not only as quickly as possible, but in expedited fashion In closing, I will issue an apology for whatever confusion may have been caused by the rep on our end and wish [redacted] the best in their future business dealings Sincerely,Raymond HAccounts Receivable Coordinator
Dear [redacted] ,Our company had no request for a “Do Not Sell” from We received a phone call from [redacted] on 4/21/ He requested RMA “call tags” to pick the merchandise up [redacted] acknowledged with us at that time that he had placed the order, but no longer wanted it on that day he also requested a Do Not Sell We explained to him that our policy is to refer the issue to the sales rep and give the rep days to resolve it The following day we received a phone call from [redacted] again expressing that they wanted to return We let her know that it had been referred to the sales rep on [redacted] call and reiterated that the rep had days from the initial call in date to resolve the issue We do this as a courtesy to the representative in order to allow them a chance to solve a problem because they have been paid commission on the order.Today we have this complaint Thankfully the sales rep Ed was able to resolve this complaint with *** We are picking up the coil cleaner which the property has an abundance of, and are swapping it for our “magic erasers” The Do Not Sell has been lifted and replaced with a note acknowledging that [redacted] is the only authorized purchaser for this company I personally confirmed with [redacted] that this resolution was acceptable, and as far as we are concerned while this complaint needn’t have been issued in the first place it has been amenably resolved to the satisfaction of all parties involvedSincerely, Raymond JH***Accounts Receivable Coordinator