Delta Movers

The case number is [redacted] The company is working with us to resolve the damage issueThe complaint was written prior to them responding with answers regarding overcharging and confirmed resolution.? Thanks, [redacted]

First, we would like to apologize for any inconvenience the customer has endured during the moveIt is never our intention that customers will have a less than satisfying experienceBinding Estimate: A “Binding” estimate is an estimate which binding on both the customers and the carriers Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosedHowever, if the services originally requested change and more items are requested to be shipped and more services are requested to be performed by the movers, then a new Revised Binding Estimate must be issued to include the additional goods and services requested to be servicedWeight based estimates do not require a weight ticket since they are binding and will not change per the weight ticketRevised Binding Estimate: Per federal regulations any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attestsGeneral Loss, Damage Claims: Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been metTherefore, we must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely mannerOn 05/01/the customer was registered in their system and emailed the login credentials and information required to properly file a claimA Second estimator was sent to the location the cost was $the customer was informed they needed to sign off on the release in order to proceedCustomer refusedCustomer was advised that she could not have service for repairs and also file a claim with CSI as it is against the law to do soDays to Respond: Since this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claim We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processClaim Process: Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law Lengthy Claims Process: The proper review of a claim requires that all key material be provided for a just resolution to be offeredHowever, the collection of such material can become lengthy due to reasons beyond our control such as: pictures supporting claims, move documentation, crew statements, inspection reports etcAll claims are treated to be equally important and therefore handled in the order they are receivedWe appreciate your patience and cooperationCSI’s role explanation: Claims Service International (CSI) is not an insurance company and the customer’s claim filed is not an insurance claim CSI is a 3rd party claims company hired by movers nationwide to determine the movers’ legal liability for household goods claimsAny liability for loss, damage, delay, payment of claim, any/all portions of the move or the claim are solely those of the carrier including the payment of claim settlementsWe regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter

The company has resolved my issues

We would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services.Actual Contract (Description of BL): The Bill of Lading is the contract between the carrier and the customerIt lists the information of the shipper (customer), the breakdown of charges for the move, the dates of the move, coverage for loss or damage should any occur, and the summary of the terms & conditions applied to the move per federal regulations and the carrier’s (mover’s) applicable tariff.Packing Materials & Labor NOT Included: Our estimate clearly states that no packing materials and labor are included unless it is specifically requested and is included for a specific charge on the estimateThe only thing that is included is the blanket wrapping of furniture for free.Customer Signed For Packing: Furthermore, the customer’s representative was provided the price for packing of the items they now required to have us pack, and signed the packing and labor material form accepting the charges for this serviceThe customer was well aware of this charge prior to the move and during the move when they requested us to pack.Customer Not Present at Pickup: The customer was not present at time of pickup but his representative was there to request services, add additional items and sign on their behalf while making the decisions concerning all charges and additional services.We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.Kind Regards,

The company has resolved my issues.

The case number is ***The company is working with us to resolve the damage issueThe complaint was written prior to them responding with answers regarding overcharging and confirmed resolution. Thanks,*** ***

We would like to apologize for any inconvenience that the customer may have experiencedIt is never our intention for our customers to be less than satisfied with our services.Actual Contract (Description of BL): The Bill of Lading is the contract between the carrier and the customerIt lists the
information of the shipper (customer), the breakdown of charges for the move, the dates of the move, coverage for loss or damage should any occur, and the summary of the terms & conditions applied to the move per federal regulations and the carrier’s (mover’s) applicable tariff.Packing Materials & Labor NOT Included: Our estimate clearly states that no packing materials and labor are included unless it is specifically requested and is included for a specific charge on the estimateThe only thing that is included is the blanket wrapping of furniture for free.Customer Signed For Packing: Furthermore, the customer’s representative was provided the price for packing of the items they now required to have us pack, and signed the packing and labor material form accepting the charges for this serviceThe customer was well aware of this charge prior to the move and during the move when they requested us to pack.Customer Not Present at Pickup: The customer was not present at time of pickup but his representative was there to request services, add additional items and sign on their behalf while making the decisions concerning all charges and additional services.We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.Kind Regards,

We have had a resolve with the moving company and would like to go ahead and close this and take it off the Revdex.com websiteLawyers got involved and its part of the agreement to take it off. Please let me know how to do such a thing

The case number is ***The company is working with us to resolve the damage issueThe complaint was written prior to them responding with answers regarding overcharging and confirmed resolution. Thanks,*** ***

First, we would like to apologize for any inconvenience the customer
has endured during the moveIt is never our intention that customers will have a less than satisfying experienceBinding Estimate: A “Binding” estimate is an estimate which binding on both the customers and the carriers. Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosedHowever, if the services originally requested change and more items are requested to be shipped and more services are requested to be performed by the movers, then a new Revised Binding Estimate must be issued to include the additional goods and services requested to be servicedWeight based estimates do not require a weight ticket since they are binding and will not change per the weight ticketRevised Binding Estimate: Per federal regulations any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attestsGeneral Loss, Damage Claims: Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been metTherefore, we must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely mannerOn 05/01/the customer was registered in their system and emailed the login credentials and information required to properly file a claim A Second estimator was sent to the location the cost was $the customer was informed they needed to sign off on the release in order to proceedCustomer refusedCustomer was advised that she could not have service for repairs and also file a claim with CSI as it is against the law to do so Days to Respond: Since this move was an interstate move it is governed by federal regulations which allows up to days for the processing of the claim. We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims processClaim Process: Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law. Lengthy Claims Process: The proper review of a claim requires that all key material be provided for a just resolution to be offeredHowever, the collection of such material can become lengthy due to reasons beyond our control such as: pictures supporting claims, move documentation, crew statements, inspection reports etcAll claims are treated to be equally important and therefore handled in the order they are receivedWe appreciate your patience and cooperationCSI’s role explanation: Claims Service International (CSI) is not an insurance company and the customer’s claim filed is not an insurance claim. CSI is a 3rd party claims company hired by movers nationwide to determine the movers’ legal liability for household goods claimsAny liability for loss, damage, delay, payment of claim, any/all portions of the move or the claim are solely those of the carrier including the payment of claim settlementsWe regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter

Complaint: ***
I am rejecting this response because: per the documents that I signed are not originalsWe did not refuse the second estimate for repairsWe refused to sign their document stating that they would only do the work if we the customer would not file a complaint or provide any bad review on any social media and it also stated it would release them of any claimsThey didIt provide any updated or revised estimate when they decided to make changes on a legally binding documentWe worked with them for over a month to try and resolve the situationIf t was their policy not to provide a company to fix damages then that's what should have happened and not call us to say they'd fix something then turn around and say it was a typo from the estimationThey denied the first company that came out stating it was too highIt is not business like to alter any signed document from the customer without informing them of the amount changeIt's also not business like to load someone's belongings and then say, sorry you're $overIt's not okay for their contracts to say they they are not a broker and then hire a 3rd party company to move our belongings.?
Sincerely,
*** ***

The company has resolved my issues.

Complaint: [redacted]
I am rejecting this response because: per the documents that I signed are not originals. We did not refuse the second estimate for repairs. We refused to sign their document stating that they would only do the work if we the customer would not file a complaint or provide any bad review on any social media and it also stated it would release them of any claims. They did. It provide any updated or revised estimate when they decided to make changes on a legally binding document. We worked with them for over a month to try and resolve the situation. If t was their policy not to provide a company to fix damages then that's what should have happened and not call us to say they'd fix something then turn around and say it was a typo from the estimation. They denied the first company that came out stating it was too high. It is not business like to alter any signed document from the customer without informing them of the amount change. It's also not business like to load someone's belongings and then say, sorry you're $4000 over. It's not okay for their contracts to say they they are not a broker and then hire a 3rd party company to move our belongings. 
Sincerely,
[redacted]

We have had a resolve with the moving company and would like to go ahead and close this and take it off the Revdex.com website. Lawyers got involved and its part of the agreement to take it off. Please let me know how to do such a thing.

We would like to apologize for any inconvenience that the customer may have experienced. It is never our intention for our customers to be less than satisfied with our services.Actual Contract (Description of BL): The Bill of Lading is the contract between the carrier and the customer. It lists the...

information of the shipper (customer), the breakdown of charges for the move, the dates of the move, coverage for loss or damage should any occur, and the summary of the terms & conditions applied to the move per federal regulations and the carrier’s (mover’s) applicable tariff.Packing Materials & Labor NOT Included: Our estimate clearly states that no packing materials and labor are included unless it is specifically requested and is included for a specific charge on the estimate. The only thing that is included is the blanket wrapping of furniture for free.Customer Signed For Packing: Furthermore, the customer’s representative was provided the price for packing of the items they now required to have us pack, and signed the packing and labor material form accepting the charges for this service. The customer was well aware of this charge prior to the move and during the move when they requested us to pack.Customer Not Present at Pickup: The customer was not present at time of pickup but his representative was there to request services, add additional items and sign on their behalf while making the decisions concerning all charges and additional services.We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.Kind Regards,

First, we would like to apologize for any inconvenience the customer...

has endured during the move. It is never our intention that customers will have a less than satisfying experience. Binding Estimate: A “Binding” estimate is an estimate which binding on both the customers and the carriers.  Both the customer and the carrier agree that for the services described in the estimate, the charges will be as disclosed. However, if the services originally requested change and more items are requested to be shipped and more services are requested to be performed by the movers, then a new Revised Binding Estimate must be issued to include the additional goods and services requested to be serviced. Weight based estimates do not require a weight ticket since they are binding and will not change per the weight ticket. Revised Binding Estimate: Per federal regulations any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates.  The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their goods to which their signature attests. General Loss, Damage Claims: Per federal and state regulations carriers must not pay any claims voluntarily unless filed in writing within the time limits allowed by law and after filing requirements have been met. Therefore, we must refer all our customers to file a claim with our 3rd party claims company CSI so that it can be reviewed and addressed in a timely manner. On 05/01/17 the customer was registered in their system and emailed the login credentials and information required to properly file a claim. A Second estimator was sent to the location the cost was $800.00 the customer was informed they needed to sign off on the release in order to proceed. Customer refused. Customer was advised that she could not have service for repairs and also file a claim with CSI as it is against the law to do so. 120 Days to Respond: Since this move was an interstate move it is governed by federal regulations which allows up to 120 days for the processing of the claim.  We regret the customer is not satisfied with the services they have received and will offer compensation based on our legal liability through the claims process. Claim Process: Once the claim is filed it will be analyzed in the order it was received and compensation if due will be offered based on our legal liability and within the time frame allowed by law.  Lengthy Claims Process: The proper review of a claim requires that all key material be provided for a just resolution to be offered. However, the collection of such material can become lengthy due to reasons beyond our control such as: pictures supporting claims, move documentation, crew statements, inspection reports etc. All claims are treated to be equally important and therefore handled in the order they are received. We appreciate your patience and cooperation. CSI’s role explanation: Claims Service International (CSI) is not an insurance company and the customer’s claim filed is not an insurance claim.  CSI is a 3rd party claims company hired by movers nationwide to determine the movers’ legal liability for household goods claims. Any liability for loss, damage, delay, payment of claim, any/all portions of the move or the claim are solely those of the carrier including the payment of claim settlements. We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.