Delta Muffler & Custom Exhaust

Tell us why here...Re: Revdex.com Complaint #***Delta Muffler is sorry for any inconvenience Mrs*** had as a result of our replacing themotor in her liter Chevy TahoeThe following timeline explains the steps we havetaken to resolve the original oil light issue, additional unrelated
work performed on her car in theinterim and the steps we took absorbing costs related to the oil light issue.There were seven work orders for her car performed between January, through June,Only of these were related to her complaintThe others were repairs due to normalwear and tearWe take issue with her accusationsThe vehicle was driven 30,miles duringthe period in questionThis one fact coupled with our desire to satisfy every customer and todefend our good reputation by paying the entire cost of removing, rebuilding and installing thisengine proves we a reputable and reliable company.Jan - 169,odometer readingThe customer was experiencing a lifter tap noise common on GM enginesShe had been toldby someone unrelated to Delta that she needed a new engine and had brought it to us for thatpurposeSince our practice is to not take the word of unknown sources we ran diagnostics onher engine and concluded that replacing the lifters should resolve the tapping noise issue andavert the more expensive replacement costThe customer agreed to this work and her approvalsignature is on file in our office.Mar- 174,odometer readingAn oil sending unit was replaced under warranty and a new battery was purchased andinstalled.Apr- 175,odometer readingWe performed a tune up on the car.Jun- 180,odometer readingOn June we replaced heater hosesOn June we replaced headlights.Nov- 187,odometer readingWe replaced the oil pressure sensor.Jan- 192,odometer readingWe replaced the transmission cooler lines.Mar- 196,odometer readingAn oil change was performed.Apr- 197,odometer readingWe replaced the oil pump, gaskets, and performed an oil changeWe charged the customer forthe parts at cost and performed the labor at no cost to the customer.Jun- We pulled the engine, sent it to the rebuilder and reinstalled the engine at no cost tothe customer.The customer was not satisfied that I could not give her an exact date she could pick the car up.It is our policy to work to our schedule as closely as possible and not bump one customer in theschedule order in favor of anotherI'm sure our customers appreciate that.Our perspective is that we have done our best to satisfy this customerThis customer hascontinued to bring her car to us for unrelated repairs throughout the period of her complaintWefeel Delta bears no responsibility for further actionWe do apologize for any inconvenience andhope this customer sees fit to continue doing business with us.*** ***Delta AutoCanton, MS

Tell us why here...Re: Revdex.com Complaint #[redacted]Delta Muffler is sorry for any inconvenience Mrs. [redacted] had as a result of our replacing themotor in her 2009 5.3 liter Chevy Tahoe. The following timeline explains the steps we havetaken to resolve the original oil light issue, additional unrelated...

work performed on her car in theinterim and the steps we took absorbing costs related to the oil light issue.There were seven work orders for her car performed between January, 2016 through June,2017. Only 3 of these were related to her complaint. The others were repairs due to normalwear and tear. We take issue with her accusations. The vehicle was driven 30,000 miles duringthe period in question. This one fact coupled with our desire to satisfy every customer and todefend our good reputation by paying the entire cost of removing, rebuilding and installing thisengine proves we a reputable and reliable company.Jan 2016 - 169,841 odometer readingThe customer was experiencing a lifter tap noise common on GM engines. She had been toldby someone unrelated to Delta that she needed a new engine and had brought it to us for thatpurpose. Since our practice is to not take the word of unknown sources we ran diagnostics onher engine and concluded that replacing the lifters should resolve the tapping noise issue andavert the more expensive replacement cost. The customer agreed to this work and her approvalsignature is on file in our office.Mar2016 - 174,355 odometer readingAn oil sending unit was replaced under warranty and a new battery was purchased andinstalled.Apr2016 - 175,226 odometer readingWe performed a tune up on the car.Jun2016 - 180,377 odometer readingOn June 20 we replaced heater hoses. On June 23 we replaced headlights.Nov2016 - 187,770 odometer readingWe replaced the oil pressure sensor.Jan2017 - 192,492 odometer readingWe replaced the transmission cooler lines.Mar2017 - 196,693 odometer readingAn oil change was performed.Apr2017 - 197,881 odometer readingWe replaced the oil pump, gaskets, and performed an oil change. We charged the customer forthe parts at cost and performed the labor at no cost to the customer.Jun2017 - We pulled the engine, sent it to the rebuilder and reinstalled the engine at no cost tothe customer.The customer was not satisfied that I could not give her an exact date she could pick the car up.It is our policy to work to our schedule as closely as possible and not bump one customer in theschedule order in favor of another. I'm sure our customers appreciate that.Our perspective is that we have done our best to satisfy this customer. This customer hascontinued to bring her car to us for unrelated repairs throughout the period of her complaint. Wefeel Delta bears no responsibility for further action. We do apologize for any inconvenience andhope this customer sees fit to continue doing business with us.[redacted]Delta AutoCanton, MS