Delta Outsource Group Inc

Initial Business Response /* (1000, 5, 2015/06/21) */
June 19,
Revdex.com
N Broadway
StLouis, MO XXXXX
To whom it may concern:
Please accept this letter as a response to your communication of June 18, for the complaint filed by Ms*** ***
My office
was attempting to reach another consumer in regards to a personal business matterWe had made a total of five telephone attempts to reach our party but each attempt was unansweredOn June 16, 2015, Ms*** called our office and advised that we were calling a wrong numberOur representative advised Ms*** that we would remove the numberMs*** claimed that she had notified our office previously but our representative advised that we never talked with anyone at the number in questionMs*** then asked to speak to a manager who reiterated that we will remove the number in questionWe have no record of ever talking with Ms*** or anyone else but it is certainly possible that Ms*** may have received calls from another company attempting to reach the same consumer
As the number has already been removed from our system, I believe this matter is closedI extend my apologies to Ms*** and to the Revdex.com for any inconvenienceShould you have any questions or need additional information, please feel free to give me a call
Sincerely,
*** A***
Chief Executive Officer

Initial Business Response /* (1000, 5, 2015/07/16) */
July 16,
Revdex.com
N Broadway
StLouis, MO XXXXX
To whom it may concern:
Please accept this letter as a response to your communication of July 15, for the complaint filed by Ms*** ***
Over
the past eight months, beginning on November 10, 2014, my office has made attempts to reach Ms*** in regards to a personal business matterEach and every one of those calls were unanswered and we have had zero contact with Ms***We would be more than happy to furnish any information Ms*** would like and can even offer her significant savings if she would simply answer her telephone or contact our office directly
In the meantime, per Ms***'s request, I will restrict Ms***'s telephone number from any further calls and will advise our client of Ms***'s complaintI apologize to Ms*** and to your office for any inconvenience and consider this matter closedIf Ms*** would like to take advantage of any possible savings or favorable payment terms, please have her contact one of our managers at Delta Outsource Group, Incfor assistanceIf I can be of any further assistance, please feel free to give me a call
Sincerely,
*** A***
Chief Executive Officer

Initial Business Response /* (1000, 5, 2015/04/30) */
Please accept this letter as a response to your communication of April 29, for the complaint filed by Ms*** ***
I believe my office has been trying to reach Ms*** regarding a personal business matterUnfortunately, we have
not been able to identify the matter in question without more informationWe have cross-referenced Ms***'s name and address and cannot locate an accountIf you could furnish the telephone number(s) that my office is calling, I will restrict the account from any additional calls and/or work to have any issues resolved immediately
In regards to asking Ms*** for the last four digits of her social security number, we are simply trying to confirm that we are speaking to the correct person in order to protect the privacy of the party we are trying to reachPlease note, we never ask to verify the entire social security number but just the last four digits to verify that they match the last four numbers of the party we are trying to reachBecause this is a personal matter, our representatives our limited in their responsesWhile we don't want to appear evasive, as I mentioned earlier, we must protect the privacy of those we call
Once we receive the additional information of the telephone number that is being called and we can locate the appropriate account, we can restrict the number from further calls or provide Ms*** with more detailed information
I would like to extend my apologies to Ms*** and to your office for any inconvenienceShould you have any questions or need any additional information, please feel free to give me a call directly
Sincerely,
*** A***, CEO

Initial Business Response /* (1000, 5, 2015/05/26) */
Revdex.com
N Broadway
StLouis, MO XXXXX
To whom it may concern:
Please accept this letter as a response to your communication of May 21, for the complaint filed by Ms*** ***
Since January 15, 2015, my
office has made several attempts to reach Ms*** in regards to a personal business matterOn April 28, 2015, Ms*** contacted our office requesting to settle her account for less than her current balance of $6,While calculating a possible settlement offer for Ms***, our representative incorrectly quoted a tentative amount of $2,Before any offer was ever finalized, our representative advised Ms*** that she would have to talk with her manager prior to an actual offer being madeOnce our manager reviewed the account and spotted our representative's error, the manager got on the telephone to speak with Ms*** directly and advised her of our representative's mistakeOur manager also advised Ms*** that because our client currently has an active judgement in place, Delta Outsource Group, Inc.'s settlement authority is limited and any settlement offer below our authority, requires our client's approval prior to acceptanceOur manager continued negotiating a possible settlement with Ms*** and it was agreed that Delta Outsource Group, Incwould submit a settlement offer to our client for approval of $3,dated for April 30, Ms*** gave our manager the appropriate account information to process the settlement payment upon approval by our clientWe received approval by our client to accept the settlement of $3,on April 30, and the payment was processed accordinglyThe payment was returned for insufficient funds on May 1, Ms*** contacted our office again on May 6, and spoke with the manager that she had negotiated the settlement of $3,withShe advised that she thought the payment was to be ran on May 3, but our manager explained that the offer was limited to the end of April as was originally explainedMs*** advised that she would not be able to pay more than $1,now as her mother is no longer willing to help and no arrangement was agreed uponMs*** then contacted our office again the following day and wanted to re-negotiate a settlement through email instead of over the telephoneMs*** then sent an email to our manager on May 11, offering to settle the account for $2,Our client has since rejected the $2,settlement offer by Ms*** but has countered at $3,Delta Outsource Group, Incwill not negotiate through email but will certainly put any agreement to settle in writing if we can come to terms with Ms***
I am not sure what more we can do to resolve Ms***'s issueI do believe our communication with Ms*** could have been better and we will certainly address through additional training and oversightI apologize to Ms*** and to your office for any inconvenience in that regardIf Ms*** would like to take advantage of the latest settlement opportunity, please have her contact one of our managers at Delta Outsource Group, Incfor assistanceIf I can be of any further assistance, please feel free to give me a call
Sincerely,
*** A***
Chief Executive Officer
Initial Consumer Rebuttal /* (3000, 12, 2015/05/28) */
This case has not been resolvedMrSam Eidson of Delta Outsource contacted me 5-22-and reviewed my conversations with the companyI told him I was willing to pay a fair amountHe said he would get back to me either later that day or the day after Memorial Day on whether I could pay $to settle my judgementAfter not hearing from him, in the evening of May 26th, I called his ext several times with no-answerFinally someone answered his extand said Mr*** would be out of the office until Friday, May 29thI am still waiting on his call and a signed written agreement that I too can sign and pay to satisfy the judgementThank you*** ***

December 13, 2017Revdex.com[redacted] St. Louis, MO 63102To whom it may concern,Please accept this letter as a follow up response to your communication of December 11, 2017 for the complaint filed by Ms. [redacted].  I stand by my previous response dated December 8, 2017 in regards that our account representative and manager were not rude but there is always room for improvement.  I do agree with Ms. [redacted] that she has taken care of a good portion of the debt but hasn’t made a payment on the account since September 15, 2017.  In an attempt to ease Ms. [redacted]’s concerns, I have moved this account to our Director of Operations to resolve and Ms. [redacted] is welcome to call him directly at [redacted] ext.[redacted].Hopefully this resolves the matter but should she or your office require any additional information, please feel free to contact me directly.Sincerely,[redacted]CEO why here...

Initial Business Response /* (1000, 5, 2016/02/04) */
Please accept this letter as a response to the complaint filed by Ms. [redacted] E. [redacted] dated February 1, 2016. Delta Outsource Group, Inc. is a collection agency incorporated in the State of Missouri. Delta Outsource Group, Inc. does not own...

the account nor has ever owned the account.
Delta Outsource Group, Inc. made a number of attempts to reach Ms. [redacted] between December 14, 2015 and January 27, 2016 when our representative reached Ms. [redacted] by telephone. The representative that originally spoke with Ms. [redacted] advised her that a judgment was previously awarded in 2007 for nonpayment of a debt. Our representative gave Ms. [redacted] the information that we had on file and Ms. [redacted] advised that she did not recall this debt and wanted to look into it further.
Ms. [redacted] called back later the same day and asked to speak to a supervisor. Our supervisor again reiterates the information that we have on file but Ms. [redacted] still doesn't recall the account. There is some confusion because Ms. [redacted] said that she is paying another account and that was the only credit card that she had. Our supervisor had Ms. [redacted] email us the documentation on the account she is paying through another company.
The following day, January 28th, 2016, Ms. [redacted] contacted our supervisor again and our supervisor advised that she received the documentation from Ms. [redacted] and our account is clearly not the same account that Ms. [redacted] is paying to another company. Our supervisor transfers Ms. [redacted] to a manager to discuss further. Our manager advises Ms. [redacted] that the account in question may have been originally under another bank name due to various mergers and acquisitions in the banking industry. Our manager attempted to jog Ms. [redacted]'s memory and named several names that the original bank was named. Ms. [redacted] still claims that she does not recognize the account but agreed to make a payment of $500. The payment did not clear and has been reversed.
My office has since forwarded a copy of the judgment to Ms. [redacted] along with a copy of a bank statement from 2004 for the account in question which also happens to be addressed to Ms. [redacted] at her current address.
While I certainly understand Ms. [redacted]'s frustration, at no point did our account representatives misrepresent or inaccurately reflect the status of the account and remained professional throughout. My office has restricted Ms. [redacted]'s account from any further calls or letters. In addition, Delta Outsource Group, Inc. has notified our client of Ms. [redacted]'s complaint and have closed our file pending additional documentation or client instructions. I would like to extend my apologies to Ms. [redacted] and to your office for any inconvenience and consider this matter closed. Should you need any additional information or have any questions, please feel free to give me a call.
Sincerely,
[redacted] A. [redacted]
Chief Executive Officer

Please accept this letter as a response to your communication of December 5, 2017 for the complaint filed by Ms. [redacted].  As Ms. [redacted] was notified at the beginning of her conversation with our account representative, all calls are recorded and I have had the opportunity to review the...

call(s) in question.  An account representative from my office spoke with Ms. [redacted] regarding a personal business matter on December 4, 2017.  Our representative offered Ms. [redacted] a settlement for less than the amount owed at a substantial savings to Ms. [redacted].  Ms. [redacted] stated that she did not have the funds available currently but wanted our representative to call again two weeks later.  Our representative suggested setting up a post-dated arrangement now as it took nearly two months to get Ms. [redacted] back on the telephone from a previous call in early October.   Ms. [redacted] stated she could not make an arrangement at the time and our representative ended the call.   Ms. [redacted] called back and asked to speak to a manager and was immediately transferred to a manager.  Ms. [redacted] stated that the account representative hung up on her and was rude.  Our manager advised Ms. [redacted] that he would look into her complaint and briefly discussed the account ending the call by asking Ms. [redacted] to call our office back when she would be able to resolve the account. At no time did our account representative or manager raise their voice or act rudely.   With that being said, there is always room for improvement and we will provide additional training to our representatives in order to improve consumer interaction and experience.    I believe this matter to be resolved and I apologize to Ms. [redacted] and the Revdex.com for any inconvenience but should she or your office require any additional information, please feel free to contact me directly. Sincerely, [redacted] CEO

Initial Business Response /* (1000, 5, 2015/05/14) */
May 14, 2015
Revdex.com
211 N Broadway
St. Louis, MO XXXXX
To whom it may concern:
Please accept this letter as a response to your communication of May 13, 2015 for the complaint filed by Ms. [redacted].
My office...

was attempting to reach Ms. [redacted] in regards to a personal business matter. We had made several attempts to reach Ms. [redacted] and made contact with her for the first time on May 11, 2015. Ms. [redacted] stated that she could not take calls at work and took our representative's contact information and advised that she would contact our office later at a more convenient time. My office restricted any further calls to Ms. [redacted]'s place of employment.
As Ms. [redacted]'s work number is restricted from any further calls, I believe this matter is closed. I extend my apologies to Ms. [redacted] and to the Revdex.com for any inconvenience. Should you have any questions or need additional information, please feel free to give me a call.
Sincerely,
[redacted] A. [redacted]
CEO

Complaint: [redacted]
I am rejecting this response because:I really don't feel that the response was correct. The representativewere rude and the tone was not acctepting from a customer service representative. I have been working in customer service for over 13 years and this company is rude and if no payment is made you are cut off and hung up on. I just paid over $1000 to [redacted] so I actually made a major chunk of my balance. So yes when I said I was going to make a payment I actually did. The remaining balance on the account is what was left from the $1000 I had already paid.  I am afraid to even call this company because I don't know if the rep who is handeling my account or the manager will treat me fairly when calling to resolve my account.  
Sincerely,
[redacted]