Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ May 14, Revdex.com N Broadway StLouis, MO XXXXX To whom it may concern: Please accept this letter as a response to your communication of May 13, for the complaint filed by Ms [redacted] My office was attempting to reach Ms [redacted] in regards to a personal business matterWe had made several attempts to reach Ms [redacted] and made contact with her for the first time on May 11, Ms [redacted] stated that she could not take calls at work and took our representative's contact information and advised that she would contact our office later at a more convenient timeMy office restricted any further calls to Ms [redacted] 's place of employment As Ms [redacted] 's work number is restricted from any further calls, I believe this matter is closedI extend my apologies to Ms [redacted] and to the Revdex.com for any inconvenienceShould you have any questions or need additional information, please feel free to give me a call Sincerely, [redacted] A [redacted] CEO
Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Please accept this letter as a response to the complaint filed by Ms [redacted] E [redacted] dated February 1, Delta Outsource Group, Incis a collection agency incorporated in the State of MissouriDelta Outsource Group, Incdoes not own the account nor has ever owned the account Delta Outsource Group, Incmade a number of attempts to reach Ms [redacted] between December 14, and January 27, when our representative reached Ms [redacted] by telephoneThe representative that originally spoke with Ms [redacted] advised her that a judgment was previously awarded in for nonpayment of a debtOur representative gave Ms [redacted] the information that we had on file and Ms [redacted] advised that she did not recall this debt and wanted to look into it further Ms [redacted] called back later the same day and asked to speak to a supervisorOur supervisor again reiterates the information that we have on file but Ms [redacted] still doesn't recall the accountThere is some confusion because Ms [redacted] said that she is paying another account and that was the only credit card that she hadOur supervisor had Ms [redacted] email us the documentation on the account she is paying through another company The following day, January 28th, 2016, Ms [redacted] contacted our supervisor again and our supervisor advised that she received the documentation from Ms [redacted] and our account is clearly not the same account that Ms [redacted] is paying to another companyOur supervisor transfers Ms [redacted] to a manager to discuss furtherOur manager advises Ms [redacted] that the account in question may have been originally under another bank name due to various mergers and acquisitions in the banking industryOur manager attempted to jog Ms [redacted] 's memory and named several names that the original bank was namedMs [redacted] still claims that she does not recognize the account but agreed to make a payment of $The payment did not clear and has been reversed My office has since forwarded a copy of the judgment to Ms [redacted] along with a copy of a bank statement from for the account in question which also happens to be addressed to Ms [redacted] at her current address While I certainly understand Ms [redacted] 's frustration, at no point did our account representatives misrepresent or inaccurately reflect the status of the account and remained professional throughoutMy office has restricted Ms [redacted] 's account from any further calls or lettersIn addition, Delta Outsource Group, Inchas notified our client of Ms [redacted] 's complaint and have closed our file pending additional documentation or client instructionsI would like to extend my apologies to Ms [redacted] and to your office for any inconvenience and consider this matter closedShould you need any additional information or have any questions, please feel free to give me a call Sincerely, [redacted] A [redacted] Chief Executive Officer
Please accept this letter as a response to your communication of December 5, for the complaint filed by Ms [redacted] *** As Ms [redacted] was notified at the beginning of her conversation with our account representative, all calls are recorded and I have had the opportunity to review the call(s) in question An account representative from my office spoke with Ms [redacted] regarding a personal business matter on December 4, Our representative offered Ms [redacted] a settlement for less than the amount owed at a substantial savings to Ms*** Ms [redacted] stated that she did not have the funds available currently but wanted our representative to call again two weeks later Our representative suggested setting up a post-dated arrangement now as it took nearly two months to get Ms [redacted] back on the telephone from a previous call in early October Ms [redacted] stated she could not make an arrangement at the time and our representative ended the call Ms [redacted] called back and asked to speak to a manager and was immediately transferred to a manager Ms [redacted] stated that the account representative hung up on her and was rude Our manager advised Ms [redacted] that he would look into her complaint and briefly discussed the account ending the call by asking Ms [redacted] to call our office back when she would be able to resolve the accountAt no time did our account representative or manager raise their voice or act rudely With that being said, there is always room for improvement and we will provide additional training to our representatives in order to improve consumer interaction and experience I believe this matter to be resolved and I apologize to Ms [redacted] and the Revdex.com for any inconvenience but should she or your office require any additional information, please feel free to contact me directlySincerely, [redacted] ** [redacted] CEO
Complaint: [redacted] I am rejecting this response because:I really don't feel that the response was correctThe representativewere rude and the tone was not acctepting from a customer service representativeI have been working in customer service for over years and this company is rude and if no payment is made you are cut off and hung up onI just paid over $to [redacted] so I actually made a major chunk of my balanceSo yes when I said I was going to make a payment I actually didThe remaining balance on the account is what was left from the $I had already paid I am afraid to even call this company because I don't know if the rep who is handeling my account or the manager will treat me fairly when calling to resolve my account Sincerely, [redacted] ***
December 13, 2017RevDex.com [redacted] St. Louis, MO 63102To whom it may concern,Please accept this letter as a follow up response to your communication of December 11, 2017 for the complaint filed by Ms. [redacted] ***. I stand by my previous response dated December 8, 2017 in regards that our account representative and manager were not rude but there is always room for improvement. I do agree with Ms. [redacted] that she has taken care of a good portion of the debt but hasn’t made a payment on the account since September 15, 2017. In an attempt to ease Ms. ***’s concerns, I have moved this account to our Director of Operations to resolve and Ms. [redacted] is welcome to call him directly at [redacted] ext.***.Hopefully this resolves the matter but should she or your office require any additional information, please feel free to contact me directly.Sincerely, [redacted] ** [redacted] CEO why here...
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ May 14, Revdex.com N Broadway StLouis, MO XXXXX To whom it may concern: Please accept this letter as a response to your communication of May 13, for the complaint filed by Ms [redacted] My office was attempting to reach Ms [redacted] in regards to a personal business matterWe had made several attempts to reach Ms [redacted] and made contact with her for the first time on May 11, Ms [redacted] stated that she could not take calls at work and took our representative's contact information and advised that she would contact our office later at a more convenient timeMy office restricted any further calls to Ms [redacted] 's place of employment As Ms [redacted] 's work number is restricted from any further calls, I believe this matter is closedI extend my apologies to Ms [redacted] and to the Revdex.com for any inconvenienceShould you have any questions or need additional information, please feel free to give me a call Sincerely, [redacted] A [redacted] CEO
Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ Please accept this letter as a response to the complaint filed by Ms [redacted] E [redacted] dated February 1, Delta Outsource Group, Incis a collection agency incorporated in the State of MissouriDelta Outsource Group, Incdoes not own the account nor has ever owned the account Delta Outsource Group, Incmade a number of attempts to reach Ms [redacted] between December 14, and January 27, when our representative reached Ms [redacted] by telephoneThe representative that originally spoke with Ms [redacted] advised her that a judgment was previously awarded in for nonpayment of a debtOur representative gave Ms [redacted] the information that we had on file and Ms [redacted] advised that she did not recall this debt and wanted to look into it further Ms [redacted] called back later the same day and asked to speak to a supervisorOur supervisor again reiterates the information that we have on file but Ms [redacted] still doesn't recall the accountThere is some confusion because Ms [redacted] said that she is paying another account and that was the only credit card that she hadOur supervisor had Ms [redacted] email us the documentation on the account she is paying through another company The following day, January 28th, 2016, Ms [redacted] contacted our supervisor again and our supervisor advised that she received the documentation from Ms [redacted] and our account is clearly not the same account that Ms [redacted] is paying to another companyOur supervisor transfers Ms [redacted] to a manager to discuss furtherOur manager advises Ms [redacted] that the account in question may have been originally under another bank name due to various mergers and acquisitions in the banking industryOur manager attempted to jog Ms [redacted] 's memory and named several names that the original bank was namedMs [redacted] still claims that she does not recognize the account but agreed to make a payment of $The payment did not clear and has been reversed My office has since forwarded a copy of the judgment to Ms [redacted] along with a copy of a bank statement from for the account in question which also happens to be addressed to Ms [redacted] at her current address While I certainly understand Ms [redacted] 's frustration, at no point did our account representatives misrepresent or inaccurately reflect the status of the account and remained professional throughoutMy office has restricted Ms [redacted] 's account from any further calls or lettersIn addition, Delta Outsource Group, Inchas notified our client of Ms [redacted] 's complaint and have closed our file pending additional documentation or client instructionsI would like to extend my apologies to Ms [redacted] and to your office for any inconvenience and consider this matter closedShould you need any additional information or have any questions, please feel free to give me a call Sincerely, [redacted] A [redacted] Chief Executive Officer
Please accept this letter as a response to your communication of December 5, for the complaint filed by Ms [redacted] *** As Ms [redacted] was notified at the beginning of her conversation with our account representative, all calls are recorded and I have had the opportunity to review the call(s) in question An account representative from my office spoke with Ms [redacted] regarding a personal business matter on December 4, Our representative offered Ms [redacted] a settlement for less than the amount owed at a substantial savings to Ms*** Ms [redacted] stated that she did not have the funds available currently but wanted our representative to call again two weeks later Our representative suggested setting up a post-dated arrangement now as it took nearly two months to get Ms [redacted] back on the telephone from a previous call in early October Ms [redacted] stated she could not make an arrangement at the time and our representative ended the call Ms [redacted] called back and asked to speak to a manager and was immediately transferred to a manager Ms [redacted] stated that the account representative hung up on her and was rude Our manager advised Ms [redacted] that he would look into her complaint and briefly discussed the account ending the call by asking Ms [redacted] to call our office back when she would be able to resolve the accountAt no time did our account representative or manager raise their voice or act rudely With that being said, there is always room for improvement and we will provide additional training to our representatives in order to improve consumer interaction and experience I believe this matter to be resolved and I apologize to Ms [redacted] and the Revdex.com for any inconvenience but should she or your office require any additional information, please feel free to contact me directlySincerely, [redacted] ** [redacted] CEO
Complaint: [redacted] I am rejecting this response because:I really don't feel that the response was correctThe representativewere rude and the tone was not acctepting from a customer service representativeI have been working in customer service for over years and this company is rude and if no payment is made you are cut off and hung up onI just paid over $to [redacted] so I actually made a major chunk of my balanceSo yes when I said I was going to make a payment I actually didThe remaining balance on the account is what was left from the $I had already paid I am afraid to even call this company because I don't know if the rep who is handeling my account or the manager will treat me fairly when calling to resolve my account Sincerely, [redacted] ***
December 13, 2017RevDex.com [redacted] St. Louis, MO 63102To whom it may concern,Please accept this letter as a follow up response to your communication of December 11, 2017 for the complaint filed by Ms. [redacted] ***. I stand by my previous response dated December 8, 2017 in regards that our account representative and manager were not rude but there is always room for improvement. I do agree with Ms. [redacted] that she has taken care of a good portion of the debt but hasn’t made a payment on the account since September 15, 2017. In an attempt to ease Ms. ***’s concerns, I have moved this account to our Director of Operations to resolve and Ms. [redacted] is welcome to call him directly at [redacted] ext.***.Hopefully this resolves the matter but should she or your office require any additional information, please feel free to contact me directly.Sincerely, [redacted] ** [redacted] CEO why here...