Mr [redacted] , We would be more than happy to come out, one more time, to rectify Mr [redacted] 's concernsUpon completion, and with the clients approval, we respectfully request Mr [redacted] to provide a check, for $495, which is the balance owed, on his account We will also send Mr [redacted] a check for $123, to reimburse him for the overuse of water We really appreciate the work that Mr [redacted] contracted for and we're sorry for his frutration with the end result.We would like to end on a high note and solve the remaining issues If there's any questions or concerns, please feel free to contact me.Respectfully,Jim J [redacted]
Mr [redacted] , Below is the most recent email exchange Mr [redacted] and my brother Matt hadIt ended December 28th, If there's any other information you need, please don't hesitate to get in touch with meLet me know if you have any questionsRespectfully, Jim J [redacted] From: Matt J [redacted] < [redacted] > Date: Mon, Dec 28, at 3:PMSubject: Re: Fw: J [redacted] 's LandscapingTo: [redacted] < [redacted] > ***, We are confident in the quality of our installation at your property We know clients have a choice about what they will write in online reviews Having been in business since 1960, we know that, whether it is online reviews or word of mouth, the most important thing we need to do is stand by our work, fix things if something goes wrong, and honor our contracts with clients While I acknowledge that things did not go as smoothly as is our standard in your case, we have addressed any structural issues and our installation is soundAs for the remaining balance, once that is paid I am happy to send someone out in the Spring to install more polymeric sandRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Wed, Dec 23, at 11:PM, [redacted] < [redacted] >wrote: Hello Matt, I acknowledge that you sent your best people here several times to accommodate my requests, thanksAnd I am very confident that they did great job in fixing obvious flaws of the original installationWhat they did is solid, no doubt, but I am not confident that the rest of the original installation, which is the major part of it, is the same qualityOtherwise, why does the filling compound between pavers disappear, exposing gaps with grass growing in some of them? I assume that polymeric sand may require time-to-time replacement, but does it make sense that it's now missing from the majority of the original front walkway installation after a few months? I don't think it is OK and it doesn't look rightI am not confident that the original installation is free from fundamental flawsTo remind youFirst time, four edge-row pavers were tilting within a week from the installation because they were not properly locked and the lawn slope was made too steepSecond time, similar thing happened with the front walkway where several pavers were rocking and large gaps were either left behind or not properly sealed between some of the paversI am refraining from judging if these obvious fundamental flaws were due to cutting corners by the original crew, lack of the skill or training, or poor supervision - it's your professional call, not mineMy goal is to ensure that we are getting quality work, which was promised to us at a premium priceSince we moved into this house, we performed many different major and minor projects, including all floors, restructuring walls and bathrooms, roof replacement, HVAC replacementAnd I can tell you that our experience with the landscaping work is the worstNone of other jobs required so much of my time and so many returned visits from contractorsI plan to write a review on angieslist to share our experience and file a complaint with Revdex.com, as well as calling independent assessors I received a bill indicating that I owe your company $and would like to respectfully propose that you compensate my time and troubles (including a significant amount of extra water went into watering sod after it was added and replaced twice) by writing off this charge and at the earliest convenience evaluate and fix any flaws with the construction, including gaps and grass between paversIn return I will refrain from writing reviews and complaints, until you have a chance to evaluate and fix issuesI think this is a fair dealPlease let me know what you think Best Regards, [redacted] From: [redacted] < [redacted] > on behalf of Matt J [redacted] < [redacted] >Sent: Tuesday, December 15, 12:PMTo: [redacted] Cc: [redacted] ; [redacted] ; [redacted] ; [redacted] Subject: Re: Fw: J [redacted] 's Landscaping ***, We've been out there many times with some of our best people I am very confident in the quality of the installation Polymeric sand does need replacing from time to time It does not affect the overall integrity of your installationRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Dec 14, at 11:PM, [redacted] < [redacted] > wrote: Hello Matt, Thank you for the response and the explanationHowever, I also hope that you can provide your assessment of the pavers installation and the significance of the emerging gaps based on pictures that I've providedI would like to hear your comment about the quality of that installation Thanks, [redacted] From: [redacted] < [redacted] > on behalf of Matt J [redacted] < [redacted] >Sent: Monday, December 14, 6:AMTo: [redacted] Cc: [redacted] ; [redacted] ; [redacted] ; [redacted] Subject: Re: Fw: J [redacted] 's Landscaping ***, Thanks for your email Polymeric sand was installed in those pavers They market that it will prevent all weeds from coming through It certainly helps with the weeds coming through the joints, but experience tells us it is never 100% And do not worry about ice and cracking and expansion That's why pavers are so much better than concrete Typically there isn't cracking and if there somehow is, the only thing you would have to replace is one or two pavers rather than an entire slab of concreteTemps typically need to be above degrees for a hour period to install the polymeric We can set something up for the Spring As it is a warranty issue, we do need your account paid in full for the warranty to be in effect Our records show your present balance is $Regards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Fri, Dec 11, at 2:PM, [redacted] < [redacted] > wrote: Hello Matt, Recently I sent you a message asking for your opinion on whether the appearance of the gaps between pavers is normalTo me it looks like these gaps should be re-sealed to avoid water or ice destructionThere is also grass growing in at least one of those gapsUnfortunately, I haven't heard neither from you nor from anyone else from your companyI hope you or someone responsible would be kind enough to provide expert opinionPictures are in the attachment Thanks, [redacted] From: [redacted] < [redacted] >Sent: Tuesday, December 8, 12:PMTo: Matt J [redacted] Cc: [redacted] ; [redacted] ; [redacted] ; [redacted] Subject: Re: J [redacted] 's Landscaping Hello Matt, I hate to bother you again, but I think what is happening with pavers at the front is not normalI noticed more and more of unfilled gaps between pavers, in at least one place, grass starts to come throughPlease refer to the pictures in the attachmentPlease tell me what you think, but in my understanding if gaps are left unfilled, water, ice, and grass can compromise the entire construction making it less stable and durable unless those gaps are properly filled and sealed off Best Regards, [redacted] From: [redacted] < [redacted] > on behalf of Matt J [redacted] < [redacted] >Sent: Tuesday, October 6, 4:PMTo: [redacted] Cc: [redacted] ; [redacted] ; [redacted] ; [redacted] Subject: Re: J [redacted] 's Landscaping ***, We have a crew scheduled to come out to take care of the items on Thursdaymorning Will confirm tomorrow evening with youRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Oct 5, at 2:PM, Matt J [redacted] < [redacted] > wrote: Thanks *** We will review and get back to you asapRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Sat, Oct 3, at 4:PM, [redacted] < [redacted] > wrote:Hello Matt,The aeration and seeding of the lawn has been doneAttached are the pictures (and 2) of the groove in the lawn and the guy who was doing aeration said that seeding of that area might not be enough because the soil is compressed and should be loosen up.Also, there pictured of gaps between pavers (pictures and 4, nothing major their, but still)Another picture shows issues with sod on the backBecause the sod was lifted and reset at two times it became uneven and with gaps (unlike when it was placed fresh as a single piece)Picture shows a dent on the side of the pillar column.I apologize for the delay with taking pictures.Thanks, [redacted] Date: Mon, Sep 15:49:-Subject: Re: J [redacted] 's LandscapingFrom: [redacted] To: [redacted] CC: [redacted] ; [redacted] ; [redacted] ; [redacted] ***, I would go ahead with the scheduled aeration and seeding as that is time sensitive We can address the grade of specific areas if needed after that If we do need to do that, we will complement the seeding already there after we gradeRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Sep 21, at 12:AM, [redacted] < [redacted] > wrote:Dear Matt,I apologize for the delay with the response to your proposalI agree that most of the reviews and ratings on Angie's list are good, which influenced our choice in the first placeAt the same time, that makes it even more puzzling now to us to understand why it takes us to personally contact you as well as three-four follow up visits to finish the jobThat is frustrating.I appreciate your proposalThe groove in the lawn will most likely need some soil to make it even in addition to loosening the soil in some areas where equipment was stored However, a while back I scheduled aeration and seeding of the entire lawn and perhaps that will take care for the the areas in question as wellThis work will be performed this weekPlease suggest if you still recommend seeding of the problem areas by your company.I will send the picture of the dent this week.Thanks, [redacted] Date: Tue, Sep 16:11:-0400Subject: Re: J [redacted] 's LandscapingFrom: [redacted] To: [redacted] CC: [redacted] ; [redacted] ; [redacted] ; [redacted] Mr [redacted] , We have discussed your emailAs you know from the Angie's List reviews, our clients report a high satisfaction with our work One thing we often hear is that when there is are issues, we take ownership for them and take care of them While we want all of our clients' experiences to be without issues from the beginning (and this is what we strive for), we do understand we may need to return for repair and fix from time to time Our clients report they have peace of mind in knowing that we've been honoring our commitments since This is what we intend to do with your project as wellIn reading your email, I see four areas that need resolution: 1) Over-seed in the gaps where the sod was lifted during the latest repair2) Over-seed the groove in your lawn from the wheelbarrowsWith regards to over-seeding, you may wonder why not sod again? The reasons are: A) We are now approaching the best time of year for seedingB) You've already spent time watering and establishing the existing sod...we do not want to take a step back in that regardC) Over time, seeded grass generally out-performs sod in growth and durability3) Fill in the gaps in paver joints4) Fix the "dent on the front entrance pillar" Would you be able to send us a couple of pictures that best represent this issue? If need be, we'll take a look when we come out for the first three items, but a picture might get us moving on this quickerOnce I hear back from you about #4, I'll get back to you about scheduling Look forward to hearing from youRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Sep 14, at 8:PM, Matt J [redacted] < [redacted] > wrote: Mr [redacted] , Thank you for your email We will discuss this as a team tomorrow and follow up with a responseRegards, Matt J [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Sep 14, at 8:PM, [redacted] < [redacted] > wrote: Hello Mary Ellen, I am writing to tell you our recent experience with J [redacted] ’s Landscaping services for performing work around our houseOverall, this was quite a big project and a significant investmentBefore hiring your firm, we interviewed several companies and obtained their quotesWe only interviewed companies which have A-ratings on Angie’s list When we met you in person, we appreciated your professionalism and attention to the detailAlthough the quotation from J [redacted] ’s was, by far, not the cheapest (I can show these other quotes upon request), we made our choice to go with your firm hoping that we were hiring the best When making such a substantial investment we did not want to cut any corners It is now not possible to tell how other companies would’ve performed the job, but the overall experience with J [redacted] ’s landscaping is extremely disappointing and not on par with its costYour crews had to come back twice to repair what was not done correctly from the first time And only when a different crew came over, after I complained twice and had to get the attention of the owner, that second crew fixed visible flaws When MrJ [redacted] came over (after I complained for the second time) he mentioned that it looked like the crew which performed the original job had issues with making solid edges that would hold and not slide out after a couple of weeksThis statement made me wonder if this crew is properly trained and qualified enough to perform this type of work Even I saw that the original edge was not built robust and would not hold, given that I have no experience in building patios and have no training in landscaping The whole experience is disappointing as it takes time to call, explain, schedule, and wait for repairs to be performed, which is something that I did not plan on doing or enjoying when hiring your firm In addition, following the original work, I was watering sod meticulously for two weeks, investing my time and waterDuring the latest repair, sod was lifted again and that required watering it all over again not only investing my time and water but also requiring me to change my summer plansMoreover, when sod was lifted, it was broken into smaller squares, gaps formed between individual pieces and now they are quite visible and uneven Among other issues, first, the construction left a noticeable groove in my lawn from the wheel of the wheel barrel as a result of the J [redacted] ’s crew moving stones and other supplies across the lawn (For comparison, previously, when chimney repairs were being done, workers used plywood boards to build a ramp to move bricks) Second, a dent on the front entrance pillar was left following the work at the front Third, gaps at the joints of individual pavers start showing up and these need to be filled againAll these issues need to be addressed one way or another Dear Mary Ellen, I appreciate your experience and open personality I also appreciate that owners answered my calls and sent out a different crew to fix obvious flaws after the secondrepair was not successfulNevertheless, our overall experience is disappointing and regrettable We did not deserve what we had to go through forthe premium price In addition, all the extra energy, personal time, and water that we invested into this stretched-out project have their cost as well Moreover, I consider filing a complaint with Revdex.com and post reviews at relevant websites based on the above description I am looking forward to hearing from you on how we can resolve these concerns to our mutual satisfaction Sincerely, [redacted] Tomahawk Dr., Gaithersburg, MD
Mr [redacted] , We would be more than happy to come out, one more time, to rectify Mr [redacted] 's concernsUpon completion, and with the clients approval, we respectfully request Mr [redacted] to provide a check, for $495, which is the balance owed, on his account We will also send Mr [redacted] a check for $123, to reimburse him for the overuse of water We really appreciate the work that Mr [redacted] contracted for and we're sorry for his frutration with the end result.We would like to end on a high note and solve the remaining issues If there's any questions or concerns, please feel free to contact me.Respectfully,Jim J [redacted]
Mr [redacted] , Below is the most recent email exchange Mr [redacted] and my brother Matt hadIt ended December 28th, If there's any other information you need, please don't hesitate to get in touch with meLet me know if you have any questionsRespectfully, Jim J [redacted] From: Matt J [redacted] < [redacted] > Date: Mon, Dec 28, at 3:PMSubject: Re: Fw: J [redacted] 's LandscapingTo: [redacted] < [redacted] > ***, We are confident in the quality of our installation at your property We know clients have a choice about what they will write in online reviews Having been in business since 1960, we know that, whether it is online reviews or word of mouth, the most important thing we need to do is stand by our work, fix things if something goes wrong, and honor our contracts with clients While I acknowledge that things did not go as smoothly as is our standard in your case, we have addressed any structural issues and our installation is soundAs for the remaining balance, once that is paid I am happy to send someone out in the Spring to install more polymeric sandRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Wed, Dec 23, at 11:PM, [redacted] < [redacted] >wrote: Hello Matt, I acknowledge that you sent your best people here several times to accommodate my requests, thanksAnd I am very confident that they did great job in fixing obvious flaws of the original installationWhat they did is solid, no doubt, but I am not confident that the rest of the original installation, which is the major part of it, is the same qualityOtherwise, why does the filling compound between pavers disappear, exposing gaps with grass growing in some of them? I assume that polymeric sand may require time-to-time replacement, but does it make sense that it's now missing from the majority of the original front walkway installation after a few months? I don't think it is OK and it doesn't look rightI am not confident that the original installation is free from fundamental flawsTo remind youFirst time, four edge-row pavers were tilting within a week from the installation because they were not properly locked and the lawn slope was made too steepSecond time, similar thing happened with the front walkway where several pavers were rocking and large gaps were either left behind or not properly sealed between some of the paversI am refraining from judging if these obvious fundamental flaws were due to cutting corners by the original crew, lack of the skill or training, or poor supervision - it's your professional call, not mineMy goal is to ensure that we are getting quality work, which was promised to us at a premium priceSince we moved into this house, we performed many different major and minor projects, including all floors, restructuring walls and bathrooms, roof replacement, HVAC replacementAnd I can tell you that our experience with the landscaping work is the worstNone of other jobs required so much of my time and so many returned visits from contractorsI plan to write a review on angieslist to share our experience and file a complaint with Revdex.com, as well as calling independent assessors I received a bill indicating that I owe your company $and would like to respectfully propose that you compensate my time and troubles (including a significant amount of extra water went into watering sod after it was added and replaced twice) by writing off this charge and at the earliest convenience evaluate and fix any flaws with the construction, including gaps and grass between paversIn return I will refrain from writing reviews and complaints, until you have a chance to evaluate and fix issuesI think this is a fair dealPlease let me know what you think Best Regards, [redacted] From: [redacted] < [redacted] > on behalf of Matt J [redacted] < [redacted] >Sent: Tuesday, December 15, 12:PMTo: [redacted] Cc: [redacted] ; [redacted] ; [redacted] ; [redacted] Subject: Re: Fw: J [redacted] 's Landscaping ***, We've been out there many times with some of our best people I am very confident in the quality of the installation Polymeric sand does need replacing from time to time It does not affect the overall integrity of your installationRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Dec 14, at 11:PM, [redacted] < [redacted] > wrote: Hello Matt, Thank you for the response and the explanationHowever, I also hope that you can provide your assessment of the pavers installation and the significance of the emerging gaps based on pictures that I've providedI would like to hear your comment about the quality of that installation Thanks, [redacted] From: [redacted] < [redacted] > on behalf of Matt J [redacted] < [redacted] >Sent: Monday, December 14, 6:AMTo: [redacted] Cc: [redacted] ; [redacted] ; [redacted] ; [redacted] Subject: Re: Fw: J [redacted] 's Landscaping ***, Thanks for your email Polymeric sand was installed in those pavers They market that it will prevent all weeds from coming through It certainly helps with the weeds coming through the joints, but experience tells us it is never 100% And do not worry about ice and cracking and expansion That's why pavers are so much better than concrete Typically there isn't cracking and if there somehow is, the only thing you would have to replace is one or two pavers rather than an entire slab of concreteTemps typically need to be above degrees for a hour period to install the polymeric We can set something up for the Spring As it is a warranty issue, we do need your account paid in full for the warranty to be in effect Our records show your present balance is $Regards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Fri, Dec 11, at 2:PM, [redacted] < [redacted] > wrote: Hello Matt, Recently I sent you a message asking for your opinion on whether the appearance of the gaps between pavers is normalTo me it looks like these gaps should be re-sealed to avoid water or ice destructionThere is also grass growing in at least one of those gapsUnfortunately, I haven't heard neither from you nor from anyone else from your companyI hope you or someone responsible would be kind enough to provide expert opinionPictures are in the attachment Thanks, [redacted] From: [redacted] < [redacted] >Sent: Tuesday, December 8, 12:PMTo: Matt J [redacted] Cc: [redacted] ; [redacted] ; [redacted] ; [redacted] Subject: Re: J [redacted] 's Landscaping Hello Matt, I hate to bother you again, but I think what is happening with pavers at the front is not normalI noticed more and more of unfilled gaps between pavers, in at least one place, grass starts to come throughPlease refer to the pictures in the attachmentPlease tell me what you think, but in my understanding if gaps are left unfilled, water, ice, and grass can compromise the entire construction making it less stable and durable unless those gaps are properly filled and sealed off Best Regards, [redacted] From: [redacted] < [redacted] > on behalf of Matt J [redacted] < [redacted] >Sent: Tuesday, October 6, 4:PMTo: [redacted] Cc: [redacted] ; [redacted] ; [redacted] ; [redacted] Subject: Re: J [redacted] 's Landscaping ***, We have a crew scheduled to come out to take care of the items on Thursdaymorning Will confirm tomorrow evening with youRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Oct 5, at 2:PM, Matt J [redacted] < [redacted] > wrote: Thanks *** We will review and get back to you asapRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Sat, Oct 3, at 4:PM, [redacted] < [redacted] > wrote:Hello Matt,The aeration and seeding of the lawn has been doneAttached are the pictures (and 2) of the groove in the lawn and the guy who was doing aeration said that seeding of that area might not be enough because the soil is compressed and should be loosen up.Also, there pictured of gaps between pavers (pictures and 4, nothing major their, but still)Another picture shows issues with sod on the backBecause the sod was lifted and reset at two times it became uneven and with gaps (unlike when it was placed fresh as a single piece)Picture shows a dent on the side of the pillar column.I apologize for the delay with taking pictures.Thanks, [redacted] Date: Mon, Sep 15:49:-Subject: Re: J [redacted] 's LandscapingFrom: [redacted] To: [redacted] CC: [redacted] ; [redacted] ; [redacted] ; [redacted] ***, I would go ahead with the scheduled aeration and seeding as that is time sensitive We can address the grade of specific areas if needed after that If we do need to do that, we will complement the seeding already there after we gradeRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Sep 21, at 12:AM, [redacted] < [redacted] > wrote:Dear Matt,I apologize for the delay with the response to your proposalI agree that most of the reviews and ratings on Angie's list are good, which influenced our choice in the first placeAt the same time, that makes it even more puzzling now to us to understand why it takes us to personally contact you as well as three-four follow up visits to finish the jobThat is frustrating.I appreciate your proposalThe groove in the lawn will most likely need some soil to make it even in addition to loosening the soil in some areas where equipment was stored However, a while back I scheduled aeration and seeding of the entire lawn and perhaps that will take care for the the areas in question as wellThis work will be performed this weekPlease suggest if you still recommend seeding of the problem areas by your company.I will send the picture of the dent this week.Thanks, [redacted] Date: Tue, Sep 16:11:-0400Subject: Re: J [redacted] 's LandscapingFrom: [redacted] To: [redacted] CC: [redacted] ; [redacted] ; [redacted] ; [redacted] Mr [redacted] , We have discussed your emailAs you know from the Angie's List reviews, our clients report a high satisfaction with our work One thing we often hear is that when there is are issues, we take ownership for them and take care of them While we want all of our clients' experiences to be without issues from the beginning (and this is what we strive for), we do understand we may need to return for repair and fix from time to time Our clients report they have peace of mind in knowing that we've been honoring our commitments since This is what we intend to do with your project as wellIn reading your email, I see four areas that need resolution: 1) Over-seed in the gaps where the sod was lifted during the latest repair2) Over-seed the groove in your lawn from the wheelbarrowsWith regards to over-seeding, you may wonder why not sod again? The reasons are: A) We are now approaching the best time of year for seedingB) You've already spent time watering and establishing the existing sod...we do not want to take a step back in that regardC) Over time, seeded grass generally out-performs sod in growth and durability3) Fill in the gaps in paver joints4) Fix the "dent on the front entrance pillar" Would you be able to send us a couple of pictures that best represent this issue? If need be, we'll take a look when we come out for the first three items, but a picture might get us moving on this quickerOnce I hear back from you about #4, I'll get back to you about scheduling Look forward to hearing from youRegards, Matt [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Sep 14, at 8:PM, Matt J [redacted] < [redacted] > wrote: Mr [redacted] , Thank you for your email We will discuss this as a team tomorrow and follow up with a responseRegards, Matt J [redacted] Cell###-###-#### Work ###-###-#### "A Growing Family Tradition" Since www.JohnsonsLandscaping.com On Mon, Sep 14, at 8:PM, [redacted] < [redacted] > wrote: Hello Mary Ellen, I am writing to tell you our recent experience with J [redacted] ’s Landscaping services for performing work around our houseOverall, this was quite a big project and a significant investmentBefore hiring your firm, we interviewed several companies and obtained their quotesWe only interviewed companies which have A-ratings on Angie’s list When we met you in person, we appreciated your professionalism and attention to the detailAlthough the quotation from J [redacted] ’s was, by far, not the cheapest (I can show these other quotes upon request), we made our choice to go with your firm hoping that we were hiring the best When making such a substantial investment we did not want to cut any corners It is now not possible to tell how other companies would’ve performed the job, but the overall experience with J [redacted] ’s landscaping is extremely disappointing and not on par with its costYour crews had to come back twice to repair what was not done correctly from the first time And only when a different crew came over, after I complained twice and had to get the attention of the owner, that second crew fixed visible flaws When MrJ [redacted] came over (after I complained for the second time) he mentioned that it looked like the crew which performed the original job had issues with making solid edges that would hold and not slide out after a couple of weeksThis statement made me wonder if this crew is properly trained and qualified enough to perform this type of work Even I saw that the original edge was not built robust and would not hold, given that I have no experience in building patios and have no training in landscaping The whole experience is disappointing as it takes time to call, explain, schedule, and wait for repairs to be performed, which is something that I did not plan on doing or enjoying when hiring your firm In addition, following the original work, I was watering sod meticulously for two weeks, investing my time and waterDuring the latest repair, sod was lifted again and that required watering it all over again not only investing my time and water but also requiring me to change my summer plansMoreover, when sod was lifted, it was broken into smaller squares, gaps formed between individual pieces and now they are quite visible and uneven Among other issues, first, the construction left a noticeable groove in my lawn from the wheel of the wheel barrel as a result of the J [redacted] ’s crew moving stones and other supplies across the lawn (For comparison, previously, when chimney repairs were being done, workers used plywood boards to build a ramp to move bricks) Second, a dent on the front entrance pillar was left following the work at the front Third, gaps at the joints of individual pavers start showing up and these need to be filled againAll these issues need to be addressed one way or another Dear Mary Ellen, I appreciate your experience and open personality I also appreciate that owners answered my calls and sent out a different crew to fix obvious flaws after the secondrepair was not successfulNevertheless, our overall experience is disappointing and regrettable We did not deserve what we had to go through forthe premium price In addition, all the extra energy, personal time, and water that we invested into this stretched-out project have their cost as well Moreover, I consider filing a complaint with Revdex.com and post reviews at relevant websites based on the above description I am looking forward to hearing from you on how we can resolve these concerns to our mutual satisfaction Sincerely, [redacted] Tomahawk Dr., Gaithersburg, MD