We received a call to inspect a water damage for Mr *** (not sure of the date)During the inspection mold was discovered and we notified the adjuster, he then instructed us not to proceed until he confirmed coverageOnce coverage was confirmed we received the assignment on 6/27/we
went out that day and removed some wet carpet and carpet padWe also set a dehumidifier to stabilize the remaining wet/mold contaminated building materialsWe told *** *** that we were very backed up with mold jobs and we would get to him as soon as we couldThe project manager on the job inspected the loss a few times over the week and told them we were a couple weeks from being able to start the mold remediationOn 7/9/I received a call from their son *** complaining about our service and the time it was taking to get the work startedI tried to explain that we were extremely busy at the time and that they were next on the schedule, it was hard to give an exact date at that time because the job we were currently on was a very large jobI told him it would be at least the following week before we could beginHe then became very sarcastic with me and I decided to tell him that there were other companies that could help him and that I thought he should pursue that optionHe then asked for our business license number so he could file a complaintI gave it to him and told him that we would remove our equipment from the house that day
We removed the equipment and billed the insurance company for the work that we had performedWe only charged days rental on the drying equipment since the delay was due to our scheduleWe have been paid for that invoice
I have attached a copy of our invoice and a few pictures from the lossLet me know if you have any other questions
Thanks,
*** ***
General Manager
Servicemaster of Shenandoah Valley, Inc
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to this... Regardless of the situation better communication and oroject management methodology should have been done. An excuse of having a much bigger job is totally un acceptable. What should have happened is to not commit to something that could not be done on a timely manner. Again, Project Management 101.
Regards,
[redacted]
We received a call to inspect a water damage for Mr *** (not sure of the date)During the inspection mold was discovered and we notified the adjuster, he then instructed us not to proceed until he confirmed coverageOnce coverage was confirmed we received the assignment on 6/27/we
went out that day and removed some wet carpet and carpet padWe also set a dehumidifier to stabilize the remaining wet/mold contaminated building materialsWe told *** *** that we were very backed up with mold jobs and we would get to him as soon as we couldThe project manager on the job inspected the loss a few times over the week and told them we were a couple weeks from being able to start the mold remediationOn 7/9/I received a call from their son *** complaining about our service and the time it was taking to get the work startedI tried to explain that we were extremely busy at the time and that they were next on the schedule, it was hard to give an exact date at that time because the job we were currently on was a very large jobI told him it would be at least the following week before we could beginHe then became very sarcastic with me and I decided to tell him that there were other companies that could help him and that I thought he should pursue that optionHe then asked for our business license number so he could file a complaintI gave it to him and told him that we would remove our equipment from the house that day
We removed the equipment and billed the insurance company for the work that we had performedWe only charged days rental on the drying equipment since the delay was due to our scheduleWe have been paid for that invoice
I have attached a copy of our invoice and a few pictures from the lossLet me know if you have any other questions
Thanks,
*** ***
General Manager
Servicemaster of Shenandoah Valley, Inc
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In response to this... Regardless of the situation better communication and oroject management methodology should have been done. An excuse of having a much bigger job is totally un acceptable. What should have happened is to not commit to something that could not be done on a timely manner. Again, Project Management 101.
Regards,
[redacted]