Delta Tech HVAC & Energy Solutions

I appreciate that you have brought this issue to my attentionAs the owner, I take pride in the work that my people do and they take pride in the work and services they performI can say that my fellow co-workers have throughout their tenure, always performed in a professional vs orkmanlike manner at all times! That is why this complaint is troubling to meAs such, the following is my narrative The initial call for service made was made by Mr [redacted] on 6/6/17, asking us to look at his air-conditioner because it wasn't workingIn response, we dispatched a technician to find out what the p***lem may beOur technician, [redacted] , responded and subsequently made a diagnosis and suggested that Mr [redacted] make certain repairsMr [redacted] via our technician approved the recommended repairsOnce the repair recommendation was approved, our technician then proceeded with the repairsOnce the repairs were completed, Mr [redacted] paid for the work via credit cardAbout a week later, on 6/14/17, Mr [redacted] called stating that his air-conditioner was not working againWe dispatched the same technician so as to maintain continuity to respond to the callOnce that technician performed additional troubleshooting, that technician called me to tell me what he discoveredThe technician told me that he saw a spot on the copper line where part of the TXV (thermostatic expansion valve) was rubbing against the copper refrigeration line and vibration of the unit has caused a refrigeration leakThis is something that he did not see on the first service call because it may not have manifested itself when he was there the first timeWhen the system was put under full pressure, vibration exasperated the wear on the copper piping causing a leak of the refrigerant and that caused the unit to shut downIt was on the second visit that the technician told me that he told the customer that he was sorry that he did not catch that the first time but offered (without my authorization) to replace the refrigerant at a reduced cost but, that the additional work was/is neededThe technician in collaboration with the dispatcher formulated a quote for the additional repairs and transmitted that information to Mr***Mr [redacted] declined the additional work and costs associated with itIt was then that I got a call in the office from Mr***I took the call and then interviewed the technician to get his perspectiveI was told essentially what I have reported hereDuring my de-briefing of the technician, Mr [redacted] called the office again to say that he was not going to pay any more for any additional repairs to his equipmentIt was at that time that I called my technician to leave the site and inform the customer of that factSubsequently, Mr [redacted] called againHe spoke with me and I re-iterated what the technician told me"The repairs are needed, they are additional work items""There is also additional refrigerant required"In an effort to accommodate the customer, we agreed to adjust the price for the refrigerant used on the first service call against what is needed for the second callMr [redacted] declined to accept responsibility to pay for any additional workWith that, I had my technician withdraw from performing any further work for Mr***On all of our service and replacement parts work, Delta Tec provides a limited 30-day warranty that covers those parts that we actually furnish and install against defects in material and workmanshipThe manufacturer's limited warranty shall apply to all equipment, parts and components that become defective in accordance with their conditionsWe pass on the manufacturer's limited warranty to the customer upon installationIt is my assertion that the air-conditioning equipment that Mr [redacted] owns, failed (8-days later) for reasons other than a "covered" material or workmanship defectFurthermore, it is my conclusion based on these facts that r quest from Mr [redacted] is a chargeable service!The following is a narrative from the Operations Manager regarding her interaction with Mr***: 616/- [redacted] was dispatched to I fanh's home for the initial call [redacted] found a capacitor leaking oil, so he replaced it and recharged unit with 4.51bs of 410AMr [redacted] called me after [redacted] had left his house and asked why he was being charged for hours labor, when [redacted] was there only hoursI told him that the time includes travel time too, but I will take off minutes and he agreed to that adjustmentThen Mr [redacted] called back and asked why the refrigerant was $per lb, and he said he could get it off the Internet for $per lbI called Mr [redacted] , the owner and he told me to discount the amount and charge him $per lbI then called Mr [redacted] Back and told himMr [redacted] then contacted me and approved via phone conversation, the charges of $to be billed to his credit card6/14/- [redacted] was dispatched to ***'s home due to his AJC not working againgot a call from Mr***, and he said that [redacted] "mis-diagnosed" the p***lemHe told me that [redacted] found a hole in the copper pipe, and that refrigerant is leaking out from thereMr [redacted] said he will not pay for this callI told Mr***, that I need to talk to the tech, and get back to himI called ***, and he told me that he wasn't going to charge the customer for the additional Freon that he has to put back inI told David that Mr [redacted] said he wasn't going to pay anything for the 2nd call, and then it's my understanding that is when David called [redacted] right back and pulled him off the job

I appreciate that you have brought this issue to my attentionAs the owner, I take pride in the work that my people do and they take pride in the work and services they performI can say that my fellow co-workers have throughout their tenure, always performed in a professional vs orkmanlike manner
at all times! That is why this complaint is troubling to meAs such, the following is my narrative The initial call for service made was made by Mr*** on 6/6/17, asking us to look at his air-conditioner because it wasn't workingIn response, we dispatched a technician to find out what the p***lem may beOur technician, ***, responded and subsequently made a diagnosis and suggested that Mr*** make certain repairsMr*** via our technician approved the recommended repairsOnce the repair recommendation was approved, our technician then proceeded with the repairsOnce the repairs were completed, Mr*** paid for the work via credit cardAbout a week later, on 6/14/17, Mr*** called stating that his air-conditioner was not working againWe dispatched the same technician so as to maintain continuity to respond to the callOnce that technician performed additional troubleshooting, that technician called me to tell me what he discoveredThe technician told me that he saw a spot on the copper line where part of the TXV (thermostatic expansion valve) was rubbing against the copper refrigeration line and vibration of the unit has caused a refrigeration leakThis is something that he did not see on the first service call because it may not have manifested itself when he was there the first timeWhen the system was put under full pressure, vibration exasperated the wear on the copper piping causing a leak of the refrigerant and that caused the unit to shut downIt was on the second visit that the technician told me that he told the customer that he was sorry that he did not catch that the first time but offered (without my authorization) to replace the refrigerant at a reduced cost but, that the additional work was/is neededThe technician in collaboration with the dispatcher formulated a quote for the additional repairs and transmitted that information to Mr***Mr*** declined the additional work and costs associated with itIt was then that I got a call in the office from Mr***I took the call and then interviewed the technician to get his perspectiveI was told essentially what I have reported hereDuring my de-briefing of the technician, Mr*** called the office again to say that he was not going to pay any more for any additional repairs to his equipmentIt was at that time that I called my technician to leave the site and inform the customer of that factSubsequently, Mr*** called againHe spoke with me and I re-iterated what the technician told me"The repairs are needed, they are additional work items""There is also additional refrigerant required"In an effort to accommodate the customer, we agreed to adjust the price for the refrigerant used on the first service call against what is needed for the second callMr*** declined to accept responsibility to pay for any additional workWith that, I had my technician withdraw from performing any further work for Mr***. On all of our service and replacement parts work, Delta Tec provides a limited 30-day warranty that covers those parts that we actually furnish and install against defects in material and workmanshipThe manufacturer's limited warranty shall apply to all equipment, parts and components that become defective in accordance with their conditionsWe pass on the manufacturer's limited warranty to the customer upon installationIt is my assertion that the air-conditioning equipment that Mr*** owns, failed (8-days later) for reasons other than a "covered" material or workmanship defectFurthermore, it is my conclusion based on these facts that r quest from Mr*** is a chargeable service!The following is a narrative from the Operations Manager regarding her interaction with Mr***: 616/- *** was dispatched to I fanh's home for the initial call*** found a capacitor leaking oil, so he replaced it and recharged unit with 4.51bs of 410AMr*** called me after *** had left his house and asked why he was being charged for hours labor, when *** was there only hoursI told him that the time includes travel time too, but I will take off minutes and he agreed to that adjustmentThen Mr*** called back and asked why the refrigerant was $per lb, and he said he could get it off the Internet for $per lbI called Mr***, the owner and he told me to discount the amount and charge him $per lbI then called Mr*** Back and told himMr*** then contacted me and approved via phone conversation, the charges of $to be billed to his credit card. 6/14/- *** was dispatched to ***'s home due to his AJC not working againgot a call from Mr***, and he said that *** "mis-diagnosed" the p***lemHe told me that *** found a hole in the copper pipe, and that refrigerant is leaking out from thereMr*** said he will not pay for this callI told Mr***, that I need to talk to the tech, and get back to himI called ***, and he told me that he wasn't going to charge the customer for the additional Freon that he has to put back inI told David that Mr*** said he wasn't going to pay anything for the 2nd call, and then it's my understanding that is when David called *** right back and pulled him off the job

I am rejecting this response because: I'm very dis-satisfied with this company.On the first service call on June 6, 2017, The bill was $I was charged for the wrong refrigerant, and hours labor instead of 1/hours laborThey adjusted the bill to $397.50.When I had the exact same p***lem days later I called Delta TecThe same technician inspected the unit again and said " The p***lem was, that on his first visit, he missed the p***lem, in that over time a copper tubing had been rubbing against a metal part and created a hole." He said that he would work something out on the refrigeration, but the bill would be about $So, to repair a p***lem he did not catch on his first visit, my bill was going to be over $697.50.I then called Delta Tec and called the office and talked to DavidI asked him why the p***lem was not found the first time, as the hole in the copper tubing did not happen over the last days. Then I asked him why was I going to be charged for a p***lem that they did no fix the first time" He said he would speak to the technician." The next thing the technician is at the door saying to find someone else, he had been pulled off the job.On June 15, I called ***ic Refrigeration in TurlockThe technician did the following:(1) Repaired the copper tubing.(2) Replaced a access valve.()Added refrigerant(4) Added nitrogen(5) Pressure leak test (note the first technician did not do this??)The total for parts, labor, parts, pressure test and sales tax, the bill came to $The unit has been working perfectly for almost a month now.I think this p***lem would have been resolved the first time if the technician has performed a leak pressure test??There is no way that I will pay this billI will gladly take this one to court!Thanks for your help,*** ***