Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Response:
Hello [redacted] Thank you for reaching out to us, as you are important to us. We understand you have requested to cancel & have been advised by DVHC staff that we are unable to process your request to cancel as your agreement is in a signed term. Stated per your signed agreement....
Delta Valley Health Club is fully contracted with ABC Financial in terms of processing & collecting all agreements to full terms. At time of enrollment all members are given the option to purchase open ended memberships or termed agreements. As we have a variety of memberships plans to choose from. Most of our members opt for terms as the value greater. We require manually signed agreements & any account changes in writing. To protect the consumer along with the company. Thus avoiding he said she said. We apologize if you ever received any verbally miss communications. We pride ourselves in serving all members with integrity. Fulfilling wellness & fitness needs to members, community, & employees. Shall you chose a complimentary Wellness Assessment awaits for you. Please feel free to contact us at [email protected] or 925-[redacted] & ask to speak with anyone in management.
Sent on: 2/24/2017 7:26:06 PM
Please see attached business response
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Response:
Hello [redacted] Thank you for reaching out to us, as you are important to us. We understand you have requested to cancel & have been advised by DVHC staff that we are unable to process your request to cancel as your agreement is in a signed term. Stated per your signed agreement....
Delta Valley Health Club is fully contracted with ABC Financial in terms of processing & collecting all agreements to full terms. At time of enrollment all members are given the option to purchase open ended memberships or termed agreements. As we have a variety of memberships plans to choose from. Most of our members opt for terms as the value greater. We require manually signed agreements & any account changes in writing. To protect the consumer along with the company. Thus avoiding he said she said. We apologize if you ever received any verbally miss communications. We pride ourselves in serving all members with integrity. Fulfilling wellness & fitness needs to members, community, & employees. Shall you chose a complimentary Wellness Assessment awaits for you. Please feel free to contact us at [email protected] or 925-[redacted] & ask to speak with anyone in management.
Sent on: 2/24/2017 7:26:06 PM
Please see attached business response.