Deltron Support LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Company response indicated that services were cancelled

Do not have record of this customer, she needs to give copy of cancelled check as proof

We would like to offer our deepest apologies for the trouble you had to experience with Deltron Support LLC. Before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you for any inconvenience this may have caused. At Deltron, customer... satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. To make things even better, we have taken a number of measures to ensure that this error and similar mistakes do not happen again in the future. It is due to you that we have realized this and we thank you for sharing your experience with us. We prefer to learn and improve under better conditions but sometimes this is just not possible. One more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long time. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you. Best Regards DELTRON SUPPORT LLC ADDRESS: 1360 Bakers Ridge Rd, Morgantown, WV 26505

I have no customer by this nameNot sure whats going on with all these strange complaints, but my business does not operate in this manner

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

company response

I have no record of this client, we've had several cases of this same type of complaint, where we want in their bank accounts, we do not refund in this mannerI need more info from the client, a copy of a cancelled check as proof of payment to us

company follow up

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We would like to offer our deepest apologies for the trouble you had to experience with Deltron Support LLCBefore even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize to you for any inconvenience this may have causedAt Deltron, customer
satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable mistakes happenIn such rare cases, a satisfactory solution is always in place and preventable measures are introducedWe never force our customers to take services, if you don't like our service or don't want it then there is no need to pay even a single pennyBy respecting your decision, we are cancelling all the services you have with us and you don't need to pay anything to usOne more time we apologize for this error and we hope to keep you as part of our valued customer base for a very long timePlease do not hesitate to share your thoughts and feedback with us at any timeWe are here for youBest Regards DELTRON SUPPORT LLC

Company response attached

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** *nd find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed
appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***I am not satisfied .They are scam artists and liarsI have proof they dealt with me and not only know my name but scammed me out of $

Deltron was not in business in 1/16, we started 8/16, I show no record of this customerI would need a copy of cancelled check if date is a misprint

This is to inform you that first of all it's very clear that Deltron Support LLC is itself an independent company and it's a computer technical support that means if you have any problem with your computer we simply take care of that for you. We never called you, you called us for the help and we...

tried to serve you our best services, we also want to let you know that we are not associated with any other company neither we stated that on our website. We tried to serve you our best services but incase if you don't like our services or you don't want our services then you don't need to pay a single penny because it's our company policy that we never force our customers to pay us. And since you don't want our services because you didn't paid us anything so we are canceling all your services, no one from our company will contact you in future and since you haven't paid us anything so your desired settlement is out of scope for us. Thank you DELTRON SUPPORT LLC ADDRESS: [redacted]505

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I too received the letter from Deltron and find many misleading statements. For one I did not contact them. I had googled the phone number for [redacted] customer service and on the right side of the screen came a large profile of [redacted], its history and founder as well as a phone number. I called the number and the person answering said it was [redacted] although I now know it was not. He told me someone had gotten into my [redacted] account from Japan and had ordered IPhones. He then showed me pictures of the phone in my cart which I also found out from the real [redacted] was not true. He then proceeded to tell me it was really serious and that someone was trying to get info on my bank acct. He told me [redacted] had a company that could clean out my computer and take care of the problem and transferred me to Deltron. Later [redacted] (the real one) told me they never heard of Deltron and did not use their services. Deltron charged me $499. and had me scan a check to them. After investigating this matter my bank advised me to cancel my check and close my acct. which I did. I also had [redacted] search my computer and they found malware inserted in it and had it removed. Deltron did try to cash my scanned check. So in fact I did have expenses of $100 to [redacted] and $32 to my bank for canceling my check . This was all due to fraud by Deltron and I feel they should repay my expenses. The letter they sent me read like a non english speaking person would grammatically write. Also the person on the phone had a foreign accent. I don’t know if the company physically even exists but I do know they are only interested in the charges they present and doubt anything but inserting malware was performed on my computer. If they refuse payment due to me I will report them to the FTC and FBI cyber unit as I was advised.  grace savoy     
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint I[redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We don't do business like this complaint explains. We don't take bank info off customers & withdraw from their accounts. Have the customer provide the bank info this money was deposited into because it didn't go into my account.