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Deluca Bakery

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Deluca Bakery Reviews (1)

This letter is regarding the
complaint ID number ***
I got your letter in the mail about this complaintl am the owner of the bakery and also do cake
decoratingI take complaints very seriously and try to resolve them the best I can to make the
customer happyI remember doing this cake
and also taking the order from themThey
stopped in the store to order the cakeThe customer saying she ordered the cake is not who
ordered itHer son was with her and he ordered the cakeIt was his son/her grandson that was
getting the cake, They did want a yellow batter cake with chocolate icingThey also wanted a
picture on the cakeWe do use frosting sheets which is edible frosting paper that the picture is
printed onIs mostly made out of a sugarWe use the same frosting sheets that the old Kribels
Bakery usedWe took over about months ago
The chocolate icing we use is a buttercream choc fluff icing and it definitely tastes like chocolate
Unfortunately not everyone is going like something you use or makeEveryone has different
tastesIts like that with every product you makeSomeone might like something at another
bakery but come to your bakery because they like the way you make something elseAs far as
the yellow cake, it was not gummy or however she explains itWhen we do sheet cakes we slice
them in half and put icing in the middleWhen I sliced the cake it was perfectly fine, I didn't
observe anything unusual about the cakeIt was the same as every other cake we makeWe do
make our cakes moistMaybe thats why she thought it was gummyThe kribels cakes were more
of a drier cake, which we got alot of complaints about when we used their cake recipeWe had
to switch recipessince then we’ve had nothing about good reviews about our cakes
The price of the cake was not $DollarsThe real price of cake was $plus $
dollars for frosting sheetThey purchased other baked goods in store while in the store and paid
for cake and baked goods that evening
When she called, we asked her to bring cake in so we could see it and see whats wrong with it
She said she couldn't cause they ate it and threw the rest awayWe tried to explain to her that
the cake wasn't dollarsWe told her to bring the cake in so we could see if we can refund
some money back to herShe kept flipping out screaming so the conversation ended thereShe
kept calling back and calling back and calling back screamingWe actually had to stop answering
the phones for a bitShe never came to the store after speaking to her on the phoneHonestly I
believe this was a case where someone wanted their money back even if the cake was good
Believe it or not it happens all the time everywhere you goShe complained about every single
thing about the cake you can think of, Its usually only one thingAnd she didn't even know what
she actually paid for the cake

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Address: 546 Brookline Blvd, Pittsburgh, PA 15226, Pittsburgh, Pennsylvania, United States, 15226

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