DeLuca Toyota

A refund is due to me for the termination of the Total Loss Protection Addendum (GAP Insurance). Multiple requests have been made to this dealership.
I purchased a used car from this dealership on March, 31, 2020 which include a Total Loss Protection Addendum (TLP) commonly referred to as GAP insurance. The purchase price of the TLP is $995.00. Pursuant to the CANCELLATION paragraph of this addendum on page 5:

" A cancellation request received after thirty (30) days from Inception Date is eligible for a pro-rata refund, less an administration fee of $50 that the TLP Administrator will charge and retain, based on the elapsed time from the Inception Date to cancellation date, unless otherwise required under applicable state law. All refunds will be paid directly to Us to reduce the balance due on Your Finance Contract unless You provide documentation showing Your Finance Contract has
been fully satisfied, in which case, such refund will be paid to You."

I refinanced the car and provided proof that the finance contract was satisfied on May 13, 2020 to Gary C, Finance Manager at this dealership. Mr. C acknowledged receipt of my request this same day.

I followed up with Mr. C multiple times to inquire about the status of my refund with no refund being made. I escalated my request to the dealership's General Manager Joey ***. I followed up with Mr. about two weeks later. To date, I have received neither a refund check nor an explanation detailing the status of my refund.

I respectfully requests the Revdex.com intervene on my behalf to obtain the refund to which I am contractually owed.

Returned leased 2017 RAV4 Feb. Leased a 2020 RAV4. Salesman stated that I did not have to pay remaining balance on 2017. SE billed. Letter to follow.
Salesman stated that I did not have to pay remaining balance on leased RAV4 2017 when I returned the 2017 and leased a 2020. But SE Toyota sent me a late payment notice for March and recently a bill for total amount. I am 71, retired, single woman living on social security and because of Deluca Toyota false information, I have had to make two monthly payments and now SE wants full payment. How do they think I can afford this? I'm probably not the only person given false information. Seniors are taken advantage of. I will follow up with a more detailed letter. Thank you.

Not offered safety features requested even though car with was sitting on sales floor. Told needed to get higher priced model
I was sold a basic 2020 Toyota Corolla about May1 because I was told the corolla did not offer push button start, blind spot warning and rear cross traffic detection. I was told I would have to get into the Camry's model to get those safety features. I returned to the dealership 3days after my purchase to discuss trading my wife's car and there was a corolla model with everything I had requested sitting on the sales floor. I inquired about it and was told that now my car was considered used and lost a lot of value and I would probably need to put $5000 more money down to be considered for that car. No effort was made to check the actual details to change cars and I was told to keep the car for a couple years and then I could trade it. I had spoken to a salesperson, a manager and completed a survey to the general manager. I received no contact or any resolution

I was deceived by a "Specialist" at the dealership about pulling my credit. And it impacted my credit score in a negative manner.
I stopped by Frank Deluca Toyota on 08/28/2019 with my teenage (19) son to LOOK at vehicles and get an idea of what kind of prices were out there because I was awaiting my settlement back pay monies. The salesman that greeted us stated he would get someone that could help us better than he could. Then Michael S,Toyota PROS Product Specialist, came out to take over. He realized he was our former neighbor and we began talking. He won my trust and advised me that he could give me idea of what the monthly payments would be for a car at a generic price by doing a soft pull on my credit. I advised him that I was not there to make a purchase, just gathering information. He told me it wouldn't affect my credit as it would only be a soft pull. So I agreed because I know the difference and I was preparing to buy a car for my kid. Around 3pm, I advised them I need to leave to grab my other son from school. He asked if I could allow my older son to stay at the lot with him and he could show him the cars. I agreed with the promise from him that he did not allow him to test drive any cars while I'm not there. Well when I returned and was pulling on the lot, so was my son. Returning from test driving a car with a salesman. Then I got an email from a credit monitoring service stating that there had been a HARD INQUIRY on my credit from *** that would be there until 09/2021. It cause my credit score to drop. I inquired as to why he ran my credit in that manner when I did not agree to it. I did not do an application nor did I sign anything agreeing to that. I explained I didn't want my credit to lower as I was still building it. He then told me he don't worry about credit because his was some number over 700. I felt like he tried to credit shame me by throwing out the fact that his credit score was higher than mine and he doesn't have to be concerned when he wants to make purchases. I left and called back, explained what happened and asked to speak to a finance manager. They advised me that they would transfer me to *** and if he didn't answer I could leave a message. I left a message. No call back. I called again the next day. No answer. I went back up there, no one would acknowledge me or get anyone for me to speak to. So I kept calling. Then *** called back and told me he would look into it and get back to me. Well, that was 9 months ago and I still have not been called back from them to say they removed it or anything. That was the worst experience I have ever encountered. And I am a combat veteran. The amount of disrespect and disregard for what I trying to accomplish was unreal. Why run my credit as if I was there to purchase when I clearly stated I was only looking. If I had planned to come back and make a purchase, after that deception and allowing my son to drive after I specifically asked for that not to occur, that changed my mind. That is BAD BUSINESS. It's one thing to lie, but to affect someone's credit knowing that it takes an act of God, if that's even possible, to get it corrected.

Purchased a Used 2007 Honda Civic on 2/11/19. I was told the car had a clean record but later found out it had been declare a total loss.
When I bought the car I was told it had a clean record. This pass week the car was involved in an accident and declared a total loss. My insurance company did an evaluation on the car and advised me it was already been declared a total loss in September of 2018 after lighting had struck the car. Due to this it cause the value of my car to drop considerably.

Predatory. Won't talk real numbers. Use vague sales tactics. High pressure situations. Not willing to sell vehicles without incredible profit margins.
No regard for their owner and making reasonable sales. They said they don't care what *** DeLuca says, that he's not here. Not willing to let me talk to the owner about complaints and business practices. I told them that's OK, I'd be looking at other places and did not want contact. They continued to harass me. I will I get up a sign in front of their dealership in coming weeks.

On November 27th, I traded in a 2015 Dodge Charger
for a 2019 Toyota Corolla. The Finance officer didnt tranfer my warranties.
INSTEAD OF TRANSFERRING WHAT I HAD ON MY CHARGER TO THE COROLLA, TEJADA DOUBLED EVERYTHING PLUS ADDED STUFF I WASNT AWARE OF LIKE, 2 WARRANTIES, MY GAP WENT FROM 300.00 TO 950.00. HE ALSO ADDED WHAT I OWED ON MY CHARGER TO MY CONTRACT, ADDED FEES THAT I KNOW NOTHING ABOUT. THE ONLY THING HE EXPLAINED WAS PAINT PROTECTION/UPHOLSTERY. I DIDNT ASK FOR THE EXTRA AND HE DIDNT EXPLAIN ALL THE EXTRA THINGS HE PUT ON THE CONTRACT.WHY WOULD I GO FROM 300.00 GAP TO 950.00 ON A COROLLA. I WANT OUT OF THIS CAR BECAUSE I WAS TREATED UNFAIRLY AND THINGS WERE DONE WITH OUT ME KNOWING AND NOT BEING EXPLAINED. I CANT EVEN TRADE THE CAR BECAUSE IT 15,000 OVER WHAT ITS WORTH!! I GOT KNOWLEDGE OF THIS WHEN I TRIED TO REFINANCE THE CAR. MY LOAN OFFICER AND I CALLED DELUCA AND SPOKE WITH ADAM *** WHO WAS VERY RUDE AND STATED' (LAUGHING) WELL SHE SIGNED IT. MY LOAN OFFICER STATED THAT ISN,T FUNNY NOR IS IT PROFESSIONAL. I ASKED HIM TO REMOVE ALL THE STUFF THAT WAS ON MY CONTRACT, ADAM *** STATED WELL ITS GONNA TAKE MAYBE 6 TO 8 WEEKS. I CALLED THE COMPLAINT LINE AND SPOKE WITH A LADY NAME MONICA WHICH WAS A BIG HELP IN GETTING THE BALL ROLLING. I SPOKE WITH TWO OTHER MEN, AND A WOMAN FROM DELUCA AND TODAY IS THE 8TH OF AUGUST WHEN I LOOK ON MY PAYOFF BALANCE THEY HAVE THE CAR AT 27,000 AND MY PAYMENTS ARE 554.00 I HAVE ALMOST A 800 CREDIT SCORE AND AFTER THEY TOOK THAT PROTECTION PAINT AND UPHOLSTERY OFF MY PAYMENTS SHOULD HAVE WENT DOWN. I WASNT PAYING THIS MUCH FOR MY CHARGER. THESE THINGS WERE DONE ON PURPOSE AND WITHOUT MY KNOWLEDGE.

I am very disappointed in the recent customer service that I received at the service dept.In the past their service has been outstanding but I no longer recommend this business.They did give me a discount on my oil change but then said I needed some filter even though my budget was tight .Sam told me he was a fellow veteran and would fill my gas tank as well as give me a check for 30/40 dollars but he NEVER called .I filled a complaint with Toyota Corperate office and Delucca choose to ignore .Frank Delucca also ignored my calls .It is clear that the company only cares about making money ,doing commercials,and their charity but charity starts with their customers and sadly it appears I do NOT matter to them .Heartbreaking over the holidays .I recommend you go elsewhere for your vehicle /service .

Misleading advertising concerning the purchase of a vehicle'
Deluca toyota of Oacala, Florida sent me a brochure with a check for the purchase of a new or preowned vehicle for $6,839.00.when I went there the salesman stated that this offer was for the purchase only of their highest priced vehicles, eg. $80.000.00 +. Nowhere in the check did it mention this. Apparently this is just a ploy to get customers into their dealer. I hate being duped

I have a complaint about Toyota in Ocala, Florida.
They will not follow the Federal law that gives me three days to change my mind.
I want to return a car that I am leasing for the car that I traded in.
They tell me I signed a contract for 48 hours.
The transaction took place on October 10th and today is 12th of October.
I hope you can help me.

Refund not given the day they said. Still no refund to my account after 12 days.

March 17th I purchased a 2014 Honda civic. Noone ever told me that financing wasn't complete so I left the dealership with the vehicle with paperwork signed only to be called a week later to return the vehicle. I return the vehicle the same day on March 24th. They don't offer the refund my dad had to ask he put down half down payment. They said we would receive a check in 7 to 10 days. Which was responded with how come you took the money on the spot but cant refund the money on the spot. Which then was oh you paid with card it will be put back on your card within 7 to 10 days. We then left. 9 days come up and no refund. I call in the morning April 2nd and then receive a reply that afternoon that they are having problems refunding the money. Why were we not informed prior to me calling like the same day. Which I was told we could get a check printed to pick up or send pictures of the cards and it will go on the card or a check mailed. We opted to send pictures of the cards to avoid driving and waiting. My dad lives over a hour and a half away. Well still no refund to this day. I called the bank and they have no incoming deposits to clear. I asked about having a check printed and was told the money was put back to the card but it has not.

While repairing my vehicle Damaged other car parts and would not fix damaged parts
On Feb. 2,2018 I took my 2005 Toyota Sequoia to Deluca Toyota to have the rear gate latch repaired while taking off the rear tailgate cover They had broke all the clips on the cover they said the clips were broken but they weren't because the cover would've been loose and rattled loud which it didn't but it is now.They said they would order a new one for 400.00 I said no they broke it they need to fix it they put my car back together charged me for the latch now my car is broken Service manager Joe D said his boss would call us and make it right he never did. Invoice #

My experience at Deluca Toyota
My sales person Carlos was very polite and knowledgeable. We talked about different cars and options. He ran my credit and we discussed numbers. I had a budget in mind of $400 but due to my credit and all the options offered by Toyota and Deluca, I decided to go over budget and agreed to $433. All paper work and financing was done, I signed all the needed documents, got my new car and left.
The following week I was called to come back in apparently some forms were missed and needed to be signed. This was not true. When I arrived at the dealer I was shuffled around because the person I needed to talk to was not there. I was told that my quote was not accepted by Toyota for the amount I was told and signed off on. The gentleman I spoke with at this time tells me they were having trouble with financing because somehow "I got away with getting 2 car notes with in a month of each other" and the banks did not want to sign off on this. Correction, I bought a truck January 2013 and then a car December 2013 that is almost a year not a month. So then he explains that my new car note is now over $500. I live on a budget, pay check to paycheck. I could not agree to this. I was told to bring in a cosigner, which I did that same day. That was on a Friday and I was told that this would all be worked out not to worry that they would call me back.
Over the next week I called and left several messages, all unanswered. I am now very worried and the note for my trade in is late as they have not payed it off yet. On the following Thursday I spoke with the salesperson Carlos and he told me to come in again. That they have worked out a deal for me. I come in and I'm shuffled around once more. The person I needed to talk to was not there again. The person I spoke with on this day tells me they have a great deal for less than before at a lower rate of 9%. The original rate was 7%. At this point I expressed how upset and disappointed I am with all the back and forth and uncertainty. This is when he commenced to talk down to me. He made me feel as if I didn't even deserve to be there and should be thanking him. He made statements like "well you have a low credit score and 2 car notes" "nothing is final on a Sunday" "it's only 75 dollars" "you're basically driving around for free" and "do you need gas money?" I left in tears; I was told once again that I need to come back the next day.
Over all I was made to feel awful. I have never had to visit a dealership so many times and speak with so many different persons. I did not lie in my application. It was known that I had 2 notes 1 year apart, and my debt to income ratio was disclosed. I don't appreciate the nonchalant attitude about this whole ordeal. This is a huge inconvenience to me. As a customer I deserve a little more professionalism and to be treated with dignity. Two weeks later I am still waiting for calls and driving in a car that may or may not be mine and a late car note.

it was very poor customer service and no way to treat a loyal Toyota customer at all.
I called Deluca Toyota on Thursday morning 10/19/2017 and talked to sales manager Steve M about a sales promotion they were having. I told him upfront my car had damage to it. Was told to come on it the sale was going on a day early. I had a 6,800 voucher to. I drove 25 miles one way to the dealership on 10/19/2017. for both my wife and I to be put down by Mr M and the salesman about the damage on our car and the condition of the seats. They were very rude and unprofessional and disrespectful. Trying to say even though I had a voucher for 6,800 a new pickup was over $40,000. Or I could get a new corolla for over a $100 a month more then I was paying now for a 2016. We were so upset that we left never was offered the free gift we was supposed to get for coming in. As they kept throwing it in our face our car had damage. ON 10/20/2017 we call the dealership again asking about the free gift talked to Joey S general manager. Was told to come in and get it. So another 25 mile trip one way to the dealership. I was at the front desk voicing my displeasure about the treatment the day before when Joey status comes to me saying don't disrespect my showroom and you need to step outside we bring you the gift. no I am sorry you was treated so badly day before just said its over with. throwing me out like trash. Is this the way a potential customer should be treated? what about disrespecting me the customer. I have emailed Vera S several times with no reply back very poor customer service by a vice president of the company. I then called Toyota customer service and filed a formal complaint. Its no way to treat someone at all. So while I am on the phone about the complaint a guy was standing by. After I hang up he approaches me saying his name is Jerry C B He says he is the Toyota customer rep for the dealership and please give them a chance to earn my business it was going to be addressed. he gives me his business card. with his cell phone on it saying you deal with only me. We call him on Sunday to set up an appointment on Monday.We drive another 25 miles one way that is 75 miles total one way on Monday 10/23/2017. He says its a Monday and banks are slow so he call us in 2 hours to let us know about our deal. Well its now Weds 10/25/2017 still no word from Mr B lied to now very upset. We even called his cell phone went to voice mail no call back imagine that. We would not recommend this place to our worst enemy very unprofessional and very poor customer service. Very upset about way we was treated big time and Toyota customer service has been notified yet again. so much for treating the customer with honesty and integrity for over 32 years do not know how they survived that long treating people this way very unacceptable.