Delux Heating & Air Conditioning, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Response: The customer purchased a used van from our location in Baton Rouge, LA. After some time, it began to show surface rust on the door area. The customer brought this matter to the attention of our General Manager, [redacted], but since the vehicle was used and it had no available warranty...

remaining, [redacted] called me, [redacted], Director of Sales and Marketing, for direction. [redacted] and I discussed the reconditioning of this vehicle that was made prior to sale by Superior Van & Mobility and we did discover that another location of ours had repaired this area prior to sale. At that point we had a separate body shop take a look at the area and they mentioned how it had been repaired before, and maybe not very well. At that point [redacted] decided to cover the cost of repair for the customer. The customer was satisfied. While in conversation of repair, the customer also inquired about trading the vehicle for a newer unit, so [redacted] began the process of evaluating the van for trade, and pricing alternative units for the customer. While allowing the customer to assess their options presented, we received this Revdex.com complaint which was a little confusing to us. [redacted] immediately reached out to the customer to find out the nature of the complaint, when the customer responded at that time that they decided they would simply like us to repair the vehicle, which we have already begun the process.