Deluxe Carpet Cleaning

To Whom It May Concern;We received the complaint from Lisa L [redacted] from the B.B.Bon 6/21/regarding cleaning done on 6/2/ According to MrsL***'s complaint, the carpet cleaning job was satisfactory We have provided services for MrsL [redacted] for years and she has always been satisfied However, this time, a baseboard was damaged during the cleaning process Our Managers, Owners, and Technicians all spoke with MrsL [redacted] and her roommate Brandi After the initial complaint, we sent out a contractor "Mike" to inspect the damage He told MrsL [redacted] and her roommate Brandi that he could fix the problem and gave them several options on dates of completion None of these dates were satisfactory (even though the dates of repair were all within two weeks after the damage) At this point, MrsL [redacted] refused the services of our contractor that we had sent to repair the damage and told him she would just take care of the problem Deluxe Carpet Cleaning has tried repeatedly to repair the damage done to the baseboard to no avail At this point, we can offer MrsL [redacted] a refund of $ [redacted] to repair the damage This amount is fair and would bring closure to the matter If you have any further questions, please contact me during business hours at [redacted] or via email.Thanks in advance,Chris S [redacted] Deluxe Carpet and Air Duct Cleaning

To Whom It May Concern; Regarding case number [redacted] dated 3/15/17, Deluxe Carpet and Air Duct Cleaning sincerely apologizes for the intrusion of [redacted] * [redacted] Deluxe Carpet and Air Duct Cleaning performed services for Mr [redacted] on 8/1/ It is our policy to contact all of our customers within a four to five month time frame to "Quality Control" our patrons, such as Mr [redacted] The satisfaction of our clients is very important to us Therefore, we quality control call our clients after there cleaning to insure satisfaction If the client needs any further cleaning, we do offer a discount at the time of the quality control call Furthermore, we contact our clients six months after the initial cleaning to offer any cleaning specials we may have Mr [redacted] may have been called by both the quality control department and marketing department In resolution, Mr [redacted] has been removed from all of our calling lists and Managers have been informed to research files to insure Mr [redacted] has been removed Again, we apologize for the intrusion and have taken steps to insure Mr [redacted] will not be disturbed again.If there are any further questions, please let us knowRegards,Chris S [redacted] Deluxe Carpet and Air Duct Cleaning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am waiting to see what kind of refund they will offer before I agree that the resolution is satisfactory to me Sincerely, [redacted]

To Whom It May Concern; We sincerely apologize for any inconvenience. However, if there was a credit card dispute, Deluxe Carpet and Air Duct Cleaning would have shown all of the proper documentation to the credit card company. During the dispute process, Deluxe Carpet and Air
Duct Cleaning MUST prove three issues in a claim. First, we must prove satisfaction from the client. We have all clients sign documents verifying satisfaction before collection of payment. Second, we must prove the authorization from the client to use the card for satisfactory services rendered. This is done when clients sign the credit card sales slip. Third, we have all clients fill out a quality control survey and sign completion of work. This insures our job is done to the clients satisfaction. ALL three of these requirements must have been met or we would have refunded the money in question.Therefore, if there was a credit card dispute, Deluxe Carpet and Air Duct Cleaning MUST have proven ALL of the aforementioned requirements to justify the settlement. If the client has documentation the services were NOT done satisfactorily and hired another company, we would gladly issue a full refund. However and unfortunately, without all proper documentation there can be no resolution with the exception of our apologies. The same principle applies to all merchants. If there is a credit, refund, or exchange of goods or services due to a client, there must be a receipt or proper documentation. If we could request this information from the client, we will gladly refund the entire $220.00. Regards,Deluxe Carpet and Air Duct Cleaning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and am waiting to see what kind of refund they will offer before I agree that the resolution is satisfactory to me. 
Sincerely,
[redacted]

To Whom It May Concern; Regarding case number [redacted] dated 3/15/17, Deluxe Carpet and Air Duct Cleaning sincerely apologizes for the intrusion of [redacted]. [redacted]. Deluxe Carpet and Air Duct Cleaning performed services for Mr. [redacted] on 8/1/16.  It is our policy to contact all of our...

customers within a four to five month time frame to "Quality Control" our patrons, such as Mr. [redacted].  The satisfaction of our clients is very important to us.  Therefore, we quality control call our clients after there cleaning to insure satisfaction.  If the client needs any further cleaning, we do offer a discount at the time of the quality control call.  Furthermore, we contact our clients six months after the initial cleaning to offer any cleaning specials we may have.  Mr. [redacted] may have been called by both the quality control department and marketing department.  In resolution, Mr. [redacted] has been removed from all of our calling lists and Managers have been informed to research files to insure Mr. [redacted] has been removed.  Again, we apologize for the intrusion and have taken steps to insure Mr. [redacted] will not be disturbed again.If there are any further questions, please let us know. Regards,Chris S[redacted]Deluxe Carpet and Air Duct Cleaning

To Whom It May Concern;We received the complaint from Lisa L[redacted] from the B.B.B. on 6/21/15 regarding cleaning done on 6/2/15.  According to Mrs. L[redacted]'s complaint, the carpet cleaning job was satisfactory.  We have provided services for Mrs. L[redacted] for years and she has always been...

satisfied.  However, this time, a baseboard was damaged during the cleaning process.  Our Managers, Owners, and Technicians all spoke with Mrs. L[redacted] and her roommate Brandi.  After the initial complaint, we sent out a contractor "Mike" to inspect the damage.  He told Mrs. L[redacted] and her roommate Brandi that he could fix the problem and gave them several options on dates of completion.  None of these dates were satisfactory (even though the dates of repair were all within two weeks after the damage).  At this point, Mrs. L[redacted] refused the services of our contractor that we had sent to repair the damage and told him she would just take care of the problem.  Deluxe Carpet Cleaning has tried repeatedly to repair the damage done to the baseboard to no avail.  At this point, we can offer Mrs. L[redacted] a refund of $[redacted] to repair the damage.  This amount is fair and would bring closure to the matter.  If you have any further questions, please contact me during business hours at [redacted] or via email.Thanks in advance,Chris S[redacted]Deluxe Carpet and Air Duct Cleaning

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Deluxe carpet cleaners has my address and can send my refund by mail.
Sincerely,
Lisa L[redacted]

To Whom It May Concern; After hearing of the complaint, we immediately contacted the client to resolve the problem.  On 4/26/17, we sent out a technician to inspect the problem.  At that point, the client had replaced the two rooms of carpet that were in question.  The rest of...

the work we performed in his home was satisfactory other than the two rooms in question that have now been replaced.  Now, we just need to place a dollar amount on the refund that is owed for the two rooms that were not cleanable.  We will be in touch with our client and get a fair refund to them as soon as possible. Thanks, Chris S[redacted]Deluxe Carpet and Air Duct Cleaning