Deluxe CCTV Video & Surveillance Reviews (9)
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Deluxe CCTV Video & Surveillance Rating
Address: 1911 Douglas Blvd. Suite 85-367, Roseville, California, United States, 95661
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*** had purchased a hidden stuffed dog camera from us on 02/26/When *** had contacted us about the issues he was having, it had been almost two months after the date of purchaseJust to clarify, our products are custom built and are tested by three separate technicians before leaving our
warehouse to ensure our customers receive a fully working itemWhen *** received his item, he had claimed that it didn’t workAfter going over several trouble shooting steps with our free US based tech support that we offer, we had *** send the item back to us using our free prepaid return labelWhen we received the item back, we had fully tested the item and had determined that the item was working properlyThis seemed to be customer error, so we shipped the item back out to ***When *** received the item for a second time, he then claimed that there was a hair and a scuff on the item, both of which were not there when we shipped it to himThis seems to be the classic case of the customer used the product to catch who they needed and no longer have a use for itBecause this item is a hidden camera, it does not quality for a refund as clearly stated on our return policy which can be found on our site and the customers invoiceAlthough we did offer *** a exchange for a brand new unit or exchange for another one of our other hidden cameras, he simply refused the offer which leads us to believe he used the item to catch who he neededAll communication is still open with *** and our offer of an exchange still standsSincerely, *** *** ***
DO NOT buy from this Company Deluxe CCTV Inc. I purchased a hidden camera in a bag. I spent $800! The reason for this purchase was a very sensitive issue and they Company knew about this. The camera they sent was very poor quality, the picture was pink and the camera itself was very poorly made. When I asked for a new camera they asked me to send back the original which I did. They then accused me of dropping the camera and will not provide a refund or another camera. I am so upset about the money I have spent on believing that this is a reputable company. I have searched elsewhere and have found better cameras for an inch of the price. DO NOT BUY FROM THESE MONEY HUNGRY S
S!
Review: I ordered a stuffed "dog" nanny camera from this company. When the product arrived, it didn't communicate with the computer to gather any data off the camera to see what, if anything, was being recorded. I notified the company and they said they do not accept returns. I specifically told them what the issue was with the camera and was willing to accept an exchange. They agreed to the exchange, however sent out the same product that I had returned with different wires. EXCEPT, the animal that they had "repaired" had 3 pieces of HUMAN hair on it and a grease stain on the foot of the animal. This product is basically a toy that my 1 year old will play with that has a camera in it. I called the company and told them the issue and then received an email from "[redacted]" who was the [redacted]. His response was why are you bringing this issue up now when the product was sent a week ago, and we fixed it. They showed complete disregard for the bigger issue which was that they sent the product to a consumer with someone's hair on a child toy. I requested my money back as I do not wish to do business with a company with unsanitary conditions.Desired Settlement: Full refund. They clearly do not have systems in place to provide a sanitary product and I will not subject my children to a product that is clearly not clean and sanitary.
Business
Response:
[redacted] had purchased a hidden stuffed dog camera from us on 02/26/16. When [redacted] had contacted us about the issues he was having, it had been almost two months after the date of purchase. Just to clarify, our products are custom built and are tested by three separate technicians before leaving our warehouse to ensure our customers receive a fully working item. When [redacted] received his item, he had claimed that it didn’t work. After going over several trouble shooting steps with our free US based tech support that we offer, we had [redacted] send the item back to us using our free prepaid return label. When we received the item back, we had fully tested the item and had determined that the item was working properly. This seemed to be customer error, so we shipped the item back out to [redacted]. When [redacted] received the item for a second time, he then claimed that there was a hair and a scuff on the item, both of which were not there when we shipped it to him. This seems to be the classic case of the customer used the product to catch who they needed and no longer have a use for it. Because this item is a hidden camera, it does not quality for a refund as clearly stated on our return policy which can be found on our site and the customers invoice. Although we did offer [redacted] a exchange for a brand new unit or exchange for another one of our 250 other hidden cameras, he simply refused the offer which leads us to believe he used the item to catch who he needed. All communication is still open with [redacted] and our offer of an exchange still stands. Sincerely, [redacted].
Purchased an inoperable surviellance clock via paypal. Received without directions. Returned through paypal and received credit for $189. Then Delux Cctv turned me over to collections for an $89.25 restocking fee. Extortion!!!
Review: My company was having problems with thefts from the employees refrigerator, so I ordered a covert surveillance camera from Deluxe CCTV. This camera is hidden in a wall clock and is advertised (at extra expense) to have a 30 hour battery life. It also has a radio controlled clock which is supposed to set itself from a satellite signal. I paid $249 on 07/01/14 for the camera, and it arrived around 07/07/14. Upon receipt I could not immediately get the camera to work. I contacted the company through their website on July 8th requesting tech support but did not receive a response. I emailed them again on July 14th and was told to call tech support by phone. With the help of tech support, I was able to identify that one of the switch settings was wrong from the factory. I made the changes myself and was able to get the camera to power up. I then ordered a second identical camera on 07/23/14 as a backup for the first camera. You need one to record while the other camera is charging. I charged the first camera for 24 hours with the supplied power charger and installed a brand new AA battery in the clock and a brand new Micro SD card in the camera. The camera was installed at my office on 07/27/14. When I removed the first camera and tried to replace it with the second camera, I could not get the second camera to power up. I used the same procedure for the second camera fully charged, new battery, new SD card. I tried changing the switches as I did with the first one with no success. I downloaded the video from the first camera and replaced it without charging the camera. A few days later, an employee approached me and told me the hands on the clock in the cafeteria (the first camera) were spinning wildly. They removed the clock from the wall and discovered the camera (and told other employees). Though the camera is advertised as having a 30 hour battery and motion sensor to conserve battery life, I only was able to record about one hour of video over a thirteen hour period.Desired Settlement: I have reached out to Deluxe CCTV and explained that the cameras and clocks are not working. The company has offered to replace the cameras but because employees now know what they are these covert cameras are useless. Deluxe CCTV refuses to provide return authorization or to refund my money. I request a full refund To summarize, The clocks are non-functioning - The cameras are non-functioning - The cameras are not as advertised (they do not have a 30 hour battery).
Review: Deluxe CCTV sold me 2 products, both of which I have returned due to defects and incorrect shipment, but have not received refunds for either.
On September 26, I placed a phone order for a hidden camera clock radio from Deluxe CCTV. The total amount of the order was $487.87 (including shipping). Due to travel, I was not able to receive the unit until the week of October 7th, and did not attempt to use it until that Friday.
On October 14th I contacted Deluxe CCTV regarding the hidden camera clock radio because the product was received defective. The slot where the SD card was supposed to be inserted was empty - missing the SD card receiver. That same day at 2:22pm, I received an email from Deluxe CCTV confirming that they would replace the defective unit: "the item is still is covered under warranty, so we will be more than glad to exchange the item for a brand new one." Over the next couple weeks, I was in frequent phone contact with Deluxe CCTV and expressed interest in trading for a different model. They agreed to do so, but requested that I pay for the new product while they determined what was wrong with the initial one. I agreed, after receiving verbal confirmation that I would get a full refund for the initial product (Deluxe CCTV claims to have recorded all of our conversations, so this should be in one). I independently confirmed with the [redacted], a sales rep for the manufacturer of the product, [redacted] (Deluxe CCTV is the reseller), that Deluxe CCTV intended to refund this defective unit entirely. This seemed prudent, as the return was made directly to [redacted] for inspection of the defect, per instruction of Deluxe CCTV.
On October 29th, an email order was placed for the replacement unit, item # [redacted] for a total of $476.21 (including shipping). This item was selected online, which showed a picture and description of the older Nigh Owl Clock Radio, which was what I intended to purchase. To clarify further, I wrote in an email sent at 1:56PM on October 29th stating that I would like the model with "a SD slot, not a receiver." I specified this because the website did not show different model numbers for different recording methods. On November 4th, I opened the product to find that not only was a newer version of what was shown online (this has since been updated online) delivered, but it was also one with a receiver, not an SD card slot.
I immediately contacted Deluxe CCTV both by phone and email, and found that they would only communicate with me by email. They issued me a return code, and I sent it back to them. I received an email back from [redacted] at 12:18pm on 11/04 admitting that the incorrect product was shipped: "Our employee took the order by phone, so this is where the confusion was and this is why the incorrect product was shipped." At 4:05PM that same day, [redacted] wrote: "we are going to wave the restocking fee as long as the item is in brand new re-sellable condition, if the box was opened, this should be fine and I will notate that in our account."
Over the next several weeks I tried desperately to get Deluxe CCTV to honor their word to refund the first and second in full. This was unfruitful, and I still have not received any refund. Consequently, I contacted my credit card dispute team, who issued me a refund and did a chargeback to Deluxe CCTV. As a response, I received an email from the CCTV collections team that they would send my account into collections, which would affect my credit, and notify their attorney about the matter. I have tried to have civil conversations with [redacted] about this matter, but he has refused speaking to me under any circumstance since 11/04.Desired Settlement: I seek a full refund of the two products and two shipping fees charged by Deluxe CCTV, as itemized below:
First Order:
September 27: $487.87
Second Order:
October 30: $476.21
Total: $964.08
Business
Response:
On 9/26/13 [redacted] originally purchased a hidden spy camera from us over the phone. We shipped the product out on 9/23/13 Fed-Ex attempted to deliver the product to [redacted]'s residents at [redacted]. [redacted] was not home and Fed-Ex made three attempts to deliver the product. On the third attempted delivery, the product was finally delivered to [redacted] on 9/30/2013.
After [redacted] received the product, he called us 10 days later to tell us that the item had a hole in the unit where the SD card was supposed to be. He said it was defective and he had already tried to place the SD card into the hole which it fell into the unit. I don't know why [redacted] would try to place an SD card into an empty hole with out contacting us first to let us know there was an issue.
[redacted] called us and demanded a refund for the item. We explained to [redacted] that we do not except hidden cameras back for refunds, but if the product had a defect, we would gladly get him out an exchange for the same product. After speaking with [redacted] about this, he said he would just like to exchange the product for a completely different camera.
We bent the rules for [redacted] and gladly had him send the item back to us. [redacted] specifically stated that he wanted camera model [redacted]. This was stated to our employee over the recorded phone conversation. When [redacted] received that item, he stated that we had shipped him the wrong one. We explained to him that we sent him the exact one he had asked for and after reviewing the conversation that [redacted] had with our employee, we confirmed that it was indeed the correct part number.
Once again out of good faith, we had [redacted] send the item back for an exchange of his choice. When [redacted] sent the second item back to us, he neglected to package it properly which resulted in damage to the item. We had placed a credit on his account for him to use anytime after he found a proper product on our website. The credit is still available for him to use.
After receiving both items back in damaged condition, we believe that [redacted] used the product to get the evidence he needed, then sent them back to us to try and get a full refund. We do not accept return on hidden cameras as stated in our terms and conditions and [redacted] clearly agree to this in his phone conversations with us. Please let us know if you need us to provide the phone recordings and we will be more than glad to provide you with a copy.
At this time, we are not willing to refund [redacted] simply because this is already in dispute with his credit card company. Please close this case since we are in no way affiliated with the Revdex.com. Thanks.
Consumer
Response:
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Deluxe CCTV to my complaint is contrary to the exact quotes from the emails received from the company. I have all emails saved and am happy to send them to the relevant person at Revdex.com showing that Deluxe CCTV expressly agreed to give me a refund by email.