Deluxe Corporation

Initial Business Response / [redacted] (1000, 5, 2016/03/01) */ Thank you for contacting Deluxe CorporationI would like to apologize for any inconvenience regarding your check orderA credit in full was issued to your credit card on February 23, for $ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/08) */

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ We have submitted a credit request for the shipping/processingFeedback has been provided to the Deluxe Marketing Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Steve says: It makes no sense to me that, even though Deluxe Printing offers the Chase Bank the ability to renew check re-orders, I am now told that I should place the order myself, which I certainly can do Then, why advertise that a customer can place an renewal order via the local bank, when, in fact, it doesn't work??Yes, Deluxe provided me with checks I wanted at no charge It took from the end of November, to this present date, to get renewal checks Very poor communication within Deluxe Printing

I am rejecting this response because: The problem has been going on for months First it was rejected as even existing, intimating that I was imagining it Finally after months of filing report after report, it was finally acknowledged Now it's still not being repaired In all the years that I've been with this company, there was a time many years ago when the escalation team could not fix a problem with the form on my website As usual, they kept denying that there was a problem and intimating even back then, that it was my imagination Finally, a brilliant escalations supervisor, David ***, found and resolved the issue I suggest that even though David [redacted] is no longer working in the technical dept, that he be recalled from his current position on a special mission to find and repair this on going issue It has continued for so long and been so impossible for the current technical team to fix that the only solution left is to entice David [redacted] to help with thisIt appears that he and only he can resolve this He's a technical genius and he will be able to resolve this

Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ Thank you for contacting Deluxe Corporation regarding this matterWe apologize for the inconvenience this has causedIn review of our records we do note that in a stop to email advertising was placed, however, we did not flag the system to stop mail advertisementsThis was an error on our part and I apologizeThe file is now updated to stop mailing advertisementsAt times we do have mailers ready with our vendors so you may continue to see a mailing up to 4-weeks from nowThank you for allowing us the opportunity to respond to your concerns Sincerely, Cindy [redacted] Customer Satisfaction Manager Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business is recognizing its mistake and is promising to stop the mail advertising as I requested!

Thank you for taking the time to contact Deluxe Corporation regarding your recent order experience I sincerely apologize for the inconvenience this matter has caused you I understand one of our representatives have been in contact with you and placed yet another replacement order Deluxe takes customer satisfaction very seriously and feedback and proper procedures have been reviewed The tax exempt filing status is being researched as well We truly value your business and are committed to quickly regaining your confidence and satisfaction with Deluxe

Thank you for contacting Deluxe Corporation I apologize for the confusion regarding this open invoice The information has been forwarded to our Accounting and Collections Department to contact you and explain the transactions related to this balance The phone number to this area is ###-###-#### 8:00-4;Central

Thank you for contacting Deluxe Corporation regarding this matter I apologize for the inconvenience and the manner this situation has been handled A manager at Aplus.net has been contacted and has confirmed that the account is now closed

Thank you for contacting Deluxe Corporation I would like to apologize for the negative experience you are receiving and the inconvenience this is causing This matter has been escalated to our hosting teamScott reached out on July 25, and left contact information The ticket # is [redacted] escalated to the webmail team More recently, Pierre was able to connect with you on July 31, and gathered additional details to allow further investigation The team will be contacting you by the end of this week with an update status as well as continuing to follow up the following week Thank you for allowing us the opportunity to respond to your concerns Sincerely, Cindy [redacted] , Customer Satisfaction Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me[redacted]

I am rejecting this response because: Could I get a response from Aplus.net in writing please? This company has so many problems that their phone people don't get it when concerning my accountI need something in writing so I can read the resolutionThanks Scott [redacted]

Thank you for contacting Deluxe Corporation regarding your check order I understand a representative has been in contact with you and replacement at no charge orders have been placed Our records indicate a replacement order was placed on January 9, to include the byline on your order Due to the inconvenience an additional order has been placed at no charge We truly apologize for the inconvenience this matter may have caused you

Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ I have spoken with the customer and informed him due to the age of the past history I am unable to verify if EZShield was appliedDue to the customers inconvenience I have offered the customer a full credit for his latest orderI also explained that the EZShield is an assumptive offer and is called out on the order recap, at that time the customer is able to request for it to be removedI also informed the customer that at the beginning of the call their is a recording explaining detail about the Check Fraud Protection product and also states that it will be added to the order and per customers request it can be removedOur customer stated that he agreed with the resolution Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Thank you for contacting Deluxe Corporation I apologize that this matter was not resolved more quickly We have researched the matter and found that both refund checks were sent to the address that matched the payment for the orderAs a courtesy a check request for $has been issued to the address you indicated on the complaintThe check should arrive within 10-business days Thank you for allowing us the opportunity to respond to your concerns Sincerely, Cindy Huntington

Initial Business Response / [redacted] (1000, 8, 2016/02/22) */ Thank you for contacting Deluxe CorporationWe apologize for any confusion regarding the tax formThis form is due to a payment from Destination RewardsThis was a prize from Verizon's Summer of Your Dreams SweepstakesI believe a representative from that division has reached out to youThank you for your inquiry

Thank you for contacting Deluxe Corporation regarding your recent order A representative has been able to connect with you and resolve the situation A replacement order was offered with our 100% satisfaction guarantee As requested a refund was issued instead on April 25, Thank you for allowing us the opportunity to respond to your concerns

Thank you for contacting us regarding your experience with Deluxe We take customer satisfaction very seriously and apologize that we did not meet your needs I sincerely apologize for the inconvenience I understand that one of our representatives has reached out to you A refund or $was processed on April 27, and a confirmation was sent Feedback regarding this matter has been shared with the proper area to improve our customer experiences Thank you for allowing us the opportunity to respond to the concern

On January 26, 2018, we reached out to MrM*** directly via email with a response with available options to address his concerns

I am rejecting this response because:
They do not have a customer file? I have other pieces of mail from this company sitting on my deskIf they tried to call, it was probably blocked by my phone due to being a telemarketerTake me off your mailing and calling list

Initial Business Response /* (1000, 5, 2015/05/18) */
Our shipping prices at this time meet the industry standardsThe price is not only for shipping but also includes tax and order processing