Deluxe Eye Therapy

Dear [redacted] Our company, Deluxe Eye Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trydeluxeskin.comWe feel for Ms [redacted] concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at [email protected],Deluxe Eye TherapyCustomer service

Dear *** ***,
34, 34)">Thank you for you assistance in resolving this consumer complaint from our customer, *** ***.Our company, Deluxe Eye Therapy strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: http://trydeluxeskin.comWe feel for *** ***’s concerns, and have processed two refunds in the amount of $each as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at855-878-6272 or [email protected],--*** ** *** ***
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Dear *** ***,
34, 34)">We appreciate your assistance in resolving this consumer complaint from our customer *** ***.Our company, Deluxe Eye Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trydeluxeskin.comOur records indicate that Mr*** *** purchased our trial product on January 13, which ended on January 28, We understand our customer's concerns, however, as of March 1, , Mr***'s account had been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $as requestedThe chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessaryIn addition, any and all results from this claim dispute would be fina** *Update* This chargeback, Reference # ***, has been filed as "Resolved to Merchant" in that the chargeback processor would have reimbursed Mr***'s credit card company in the amount of $for supplementing the consumer's credit card balancePlease feel free to contact us if you should have any further questions at 855-878-6272 or [email protected], **
*** ** Customer support

Dear *** ***,
34, 34)">We appreciate your assistance in resolving this consumer complaint from our customer *** ***.Our company, Deluxe Eye Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trydeluxeskin.comOur records indicate that Ms*** had already been processed a refund in the amount of $on March 12, upon receipt of the returned product via RMA.We understand Ms***'s additional concerns, and have processed another refund in the amount of $on April 25, Please allow 5-business days for this refund to be processed onto Ms***s bank statementPlease feel free to contact us if you should have any further questions at 855-878-6272 or [email protected],--*** ** *** ***

I responded to this companies add on the internet and thought I would receive a sample of their product Without reading all the fine print, I was not aware that I had signed up for a subscription to their product Therefore, my credit card was charged for the $shipping (sample?) but after days I was charged $ I tried to call and cancel and was told that I did not respond within days The credit card company notified me that a transaction was trying to post Even without my permission, the transaction hit my credit card I feel there business practice is deceiving and should be investigated

Dear *** ***,We appreciate your assistance in resolving this consumer complaint from our customer *** ***.Our company, Deluxe Eye Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to
our day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trydeluxeskin.comOur records indicate that Ms*** had already been processed a refund in the amount of $on March 12, upon receipt of the returned product via RMA.We understand Ms***'s additional concerns, and have processed another refund in the amount of $on April 25, Please allow 5-business days for this refund to be processed onto Ms***s bank statementPlease feel free to contact us if you should have any further questions at 855-878-6272 or [email protected],--*** ** *** ***

Dear *** ***,Our company, Deluxe Eye Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers must affirm to and acknowledge the terms & conditions
for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.trydeluxeskin.comWe feel for Ms*** concerns, and have processed a refund in the amount of $as requestedIn addition, this customer has been taken off recurring billing and will no longer be billedPlease allow for 5-business days for this refund to be processedPlease feel free to contact us if you should have any further questions at 855-878-6272 [email protected],Deluxe Eye TherapyCustomer service

Revdex.com:
ItHE OMPANY HAS ALREADY REFUNDED THE AMOUNT AND CANCELED FUTURE SUBSCRIPTIONS. tHANK YOU *** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

This business is a complete scam and ripoff! Please do NOT purchase anything from them. This includes brilliant skin care too. They will tell you it is a free trial and then will charge you $90 a month thereafter without your authorization. They will NOT refund money. The products are nothing more than ordinary lotion. Save your money from these [redacted]! They are the devil in disguise and will take you to the cleaners. I emailed to tell them to cancel my account and they didn't. I had to call 3 different times and threaten to sue them . They still did not refund my money. BEWARE!

Dear [redacted],
34, 34); font-size: 12.8px; font-family: sans-serif;">Our company, Deluxe Eye Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trydeluxeskin.comWe feel for Ms. [redacted] concerns, and have processed a refund in the amount of $89.10 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at 855-878-6272 [email protected],Deluxe Eye TherapyCustomer service

Dear [redacted],We appreciate your assistance in resolving this consumer complaint from our customer [redacted].Our company, Deluxe Eye Therapy strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to...

our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trydeluxeskin.comOur records indicate that Mr. [redacted] purchased our trial product on January 13, 2016 which ended on January 28, 2016. We understand our customer's concerns, however, as of March 1, 2016 , Mr. [redacted]'s account had been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $89.10 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and provide any refunds they deem substantiated and necessary. In addition, any and all results from this claim dispute would be fina** *Update* This chargeback, Reference # [redacted], has been filed as "Resolved to Merchant" in that the chargeback processor would have reimbursed Mr. [redacted]'s credit card company in the amount of $89.10 for supplementing the consumer's credit card balance. Please feel free to contact us if you should have any further questions at 855-878-6272 or [email protected], **
[redacted] Customer support

Revdex.com:
ItHE OMPANY HAS ALREADY REFUNDED THE AMOUNT AND CANCELED FUTURE SUBSCRIPTIONS.
 
tHANK YOU
 
[redacted]

Dear [redacted],Thank you for you assistance in resolving this consumer complaint from our customer, [redacted].Our company, Deluxe Eye Therapy strives to ensure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our...

14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: http://trydeluxeskin.comWe feel for [redacted]’s concerns, and have processed two refunds in the amount of $89.10 each as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us if you should have any further questions at855-878-6272 or [email protected],--[redacted] 
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