Deluxe Financial Services

Credit for the stamp was requested and processed on Deluxe endContacted the Financial Institution in regards to the credit and the Main Office was faxed the credit informationMain office verified that credit was given and they are crediting back to the account Contacted customer with update on when the Financial Institution will have the credit back to the account

Initial Business Response / [redacted] (1000, 5, 2016/03/09) */ Spoke with consumer to get account details of complaintA new complimentary order was sent to replace the lost in mail orderDeluxe also provided a full refund which will be applied to the Visa account used for paymentMarch 9th recall made to confirm consumer was satisfied with the resolution, at that time Ms [redacted] advised she had also received the first order which was delayed by USPSApologized for the problems and thanked the consumer for contacting Deluxe Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/03/15) */

Credit for the stamp was requested and processed on Deluxe end. Contacted the Financial Institution in regards to the credit and the Main Office was faxed the credit information. Main office verified that credit was given and they are crediting back to the account.  Contacted customer with...

update on when the Financial Institution will have the credit back to the account.

Initial Business Response /* (1000, 5, 2016/03/09) */
Spoke with consumer to get account details of complaint. A new complimentary order was sent to replace the lost in mail order. Deluxe also provided a full refund which will be applied to the Visa account used for payment. March 9th recall made...

to confirm consumer was satisfied with the resolution, at that time Ms [redacted] advised she had also received the first order which was delayed by USPS. Apologized for the problems and thanked the consumer for contacting Deluxe.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/15) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.