Deluxe Flooring

was not satisfied with the job that Deluxe Wood Flooring did at my houseIreached out them via phone and email on several occasionsI work and informedAnthony that I could be available for him to see the floors any day from 5:00onwardThis was very difficult for him to accommodate, as he told me that theonly times he would be able to come to my house to look at the floors would bewhen I was at workI have emails that document this.When Anthony finally came to see my floors in November of 2014, over months after we tried to schedule with him, he agreed that the stain and finish were not what they should have been and that he did not know why they did not turn out as they were supposed toAt that time he made us the offer that he would redo the shine and finish on our floors at no cost to usWhen I contacted Anthony to schedule a time for him to redo the floors it was apparent that he changed his mind and was trying to place the blame of the floors fading/ not having a shine elsewhereNone of which are trueI have pictures to document what the color of the floors were on the day they were finished and what they quickly faded to These can also be providedNo threating email was sent to Anthony from meOn January 16th I emailed him:“Anthony, Upon observation of my floors by you, you agreed that the floors did not turn out as they should haveYou offered my husband and me several options to correct this problemOne of those options was to add an extra coat of the the water based finishYou also offered to sand, stain and finish the floors with a water based or oil based stain and finish to get the results you promised us when we hired you to do the jobAs I have stated, both the stain and finish are not what they should beApplying an additional coat of water based finish over them will not fix the existing problems The options I am offering you at this time, are for you either to fix the floors by sanding them, applying stain and the proper finish or to refund my money for this portion of the job so that I can have the floors done correctly elsewherePlease I did not receive a response from him, so I reached out to him one final time on January 28th with the following email: Anthony, I have provided you the opportunity to fix my hardwood floors that you and your company incorrectly and poorly finishedClearly, from your lack of response you are uninterested in doing soAt this point I have no other choice than to have another contractor professionally finish my floors correctly and fix the mistakes that you didPlease note that I will be expecting you to pay for this serviceI can either submit you the estimate I receive from the contractor or take you to court to get reimbursed for the amountI also, will be contacting the Better Business Bureau, Attorney General, Consumer Affairs to report you for your unethical business practices and breach of contract I did not hear from you for the email I sent on January 16, so I am not hopeful that you will respond to this email eitherHowever, If you would like to contact me before I do what I mentioned above, you have hours

Deluxe Wood Floors completed this job on July 25th of and customer was satisfied with the entire jobThe first email from the costumer [redacted] was sent on September 7th, (which was almost months later) The customer’s complaint was that her floor was not showing much of a shine and was wondering what we can do to help In good faith and to keep our impeccable reputation, Deluxe Wood Floors offered the customer an additional coat of finish at NO charge to bring up her shine but she was not satisfied with that We feel that the issue here is that she was not satisfied with the original color and shine that she picked and she now wants the floors redone at Deluxe Wood Floors’ expenseThe lines of communication were open and it was because of the customer’s schedule that we could not get a firm date We did not respond to the last email sent by the customer [redacted] dated January 28th, because of the threatening contents in the email