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Deluxe Lake Estates

338 N Amy Dr, Bellevue, Illinois, United States, 61604

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Deluxe lake estates refuses to make any repairs. They were supposed to make repairs PRIOR to us moving in but conveniently lost my list that I've given them 3 times. My water bill has jumped up to over $200 in a months time which I have a leak but there refusing to fix the water pipe that goes to there water meter. They hire ppl who aren't licensed to fix electrical issues hvac issues and none of these people know what there doing. I also have black mold under my sink and goes into the wall it was there upon moving in and was told they would fix it still there. The wall has a big crack in it as there maintenance man fixed but never came back to finish and all the rain has pushed the wall in. There's holes in the floor that was supposed to be fixed upon moving in and we're about to fall through. I have had rodents coming in due to there lack of repairing stuff and just leave holes and u can see under the trailer. Smells like sewer in the one bathroom 24-7. Both toilets wobble there's also black mold by the toilet's. They refuse to repair anything and it's always not there problem.

Deluxe Lake Estates Response • Aug 17, 2020

Deluxe Lakes Estates is proud to offer a community site rent that is affordable and does offer the availability of mobile home rentals along with home ownership to the greater Peoria area for whom the applicants may choose any mortgage lender they desire. Sarah *** signed closing paperwork for the purchase of her home on 06/03/2019. There is a copy of the Ready to Sell Checklist that is signed by Ms. on 06/03/2019 that states ( I have inspected the home and found this home to be in a clean and acceptable condition prior to moving in.)If the articles were presented three times Prior to 06/03/2020 those issues would have been resolved. Deluxe Lake Estates along with the home owners in the community have the right to hire whom they see fit within the scope of the job at hand. Deluxe Lake Estates always selects Certified technicians when the scope of services is beyond the reasonable parameters of general repairs. Ms *** is currently having a water audit conducted on her home after she has had a significant amount of water usage. The community has individual meters on every home and a new meter has been placed on her home and an audit is being conducted. Maintenance reported and corrected the water level line in the front bathroom that was allowing water to continually flow into the overflow tube. There was no charge to the homeowner for this repair. With regards to the leak that is mentioned, if there was a leak prior to the meter leading to the home it would not affect the meter reading. It is to be noted that there is a AC unit that is in the immediate proximity to the water meter and there is excavation that is allowing water to pool in the hole. It was noted recently by the community manager that in the rear bathroom the toilet subflooring is inadequate either to possible toilet bowl leakage and the toilet bowl being loose which would also allow for the smell that is reported. Deluxe Lake maintenance is going to repair the subfloor and relay new vinyl to the floor and reattach the toilet at no charge, yet no specific date for repairs has been made. Homeowners are responsible for wear and tear due to normal usage, including preventive maintenance.

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Address: 338 N Amy Dr, Bellevue, Illinois, United States, 61604

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www.mhcomm.com

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