Delval Media

Review: ON APRIL 30TH,2013 I HAD ENTERED INTOAN ADVERTISING CONTRACT TO RUN A 1/3 PAGE AD IN THE MAGAZINE SUBURBAN FAMILY MAGAZINE FOR MAY ISSUE IN THE AMOUNT OF $399.00. ON MAY 22,2013 THE COMPANY DEBITED MY CREDIT CARD THE MENTIONED AMOUNT.I HAD REQUESTED A COPY OF THE MAGAZINE FROM [redacted] ACCOUNT EXECUTIVE TO THIS COMPANY. SINCE THEN HE HAS LEFT THE COMPANY AND [redacted] HAS TAKEN HIS CLIENTS. AFTER MANY CONVERSATIONS TO [redacted] AND SPEAKING TO HER PUBLISHER IT WAS AGREED THAT I WOULD RECIEVE A CREDIT ON THE CREDIT CARD MY AND RUN MY AD AUGUST OR SEPTEMBER AT NO CHARGE.I WAS FINE WITH THIS SINCE THEY HAD MADE THIS MISTAKE. GIVEN TO ME ON JULY 9TH IN AN EMAIL BU [redacted] AT 3:56 PM.ON JULY 25TH, I CALLED TO ASK WHEN TO EXPECT REFUND AND PUBLICATION.[redacted] STATED THAT A NEW PUBLISHER NOW SAID HE WOULD NOT ISSUE A REFUND BUT WOULD PUBLISH MY AD. I INFORMED HER I EXPECT WHAT WAS PROMISED TO ME. NOT ONLY IS THIS A BREACH OF CONTRACT BUT IT I BELIEVE THE COMPANY KNEW OF THEIR ERROR AND WAITED TO SEE IF I WOULD PURSUE THIS MATTER. I HAVE ALL THE DOCUMENTS FROM CONTRACTS, EMAILS AND BANK DEBIT.I AM WRITING THIS COMPLAINT TO INFORM THE Revdex.com OF MY PROBLEM WITH THIS COMPANY.Desired Settlement: AS THEY HAD OFFERED ALREADY A REFUND AND AD PUBLISHED AT NO CHARGE TO ME.

Business

Response:

From: Revdex.com of Metro DC and Eastern PA <[email protected]>

Date: Wed, Aug 21, 2013 at 4:34 PM

Subject: Fwd: Response to Complaint

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Wed, Aug 21, 2013 at 11:50 AM

Subject: Response to Complaint

To: [email protected]

Good day,

I received a notice that someone filed a complaint against our company – see attachment for compliant notice.

I have responded online but it was to the wrong Revdex.com brach. Please be advised we refunded the complainant’s credit card the full amount of Aug 5th 2013. We anticipate this resolves the matter & closes the claim.

Please confirm.

Best regards,

[redacted]

Staff Accountant

110 Centre Blvd.

Marlton, NJ 08053

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