I just received the letter about the complaint. I actually just got off the phone with the customer. It just took a little longer than expected to get the refund processed due to how far back the issue began. And I also needed to verify that...
there were no overdraft fees and that cancelation of the incorrect account had been fully processed so that we wouldn’t have to do a second refund request after the first to try to keep everything a little less confusing. I have already reached out to her to give her an understanding of the situation so we are both on the same page. If you have any more question or concerns please feel free to email me or call the club for any more information on the subject. Have a wonderful day Carlito O[redacted]- General Manager Melissa D[redacted]- Assistant Manager Planet Fitness Indianapolis 38th Street 5206 W. 38th Street Indianapolis, IN 46254 317-328-0301 [email protected] Fax # 317-222-5914
I just received the letter about the complaint. I actually just got off the phone with the customer. It just took a little longer than expected to get the refund processed due to how far back the issue began. And I also needed to verify that...
there were no overdraft fees and that cancelation of the incorrect account had been fully processed so that we wouldn’t have to do a second refund request after the first to try to keep everything a little less confusing. I have already reached out to her to give her an understanding of the situation so we are both on the same page. If you have any more question or concerns please feel free to email me or call the club for any more information on the subject. Have a wonderful day Carlito O[redacted]- General Manager Melissa D[redacted]- Assistant Manager Planet Fitness Indianapolis 38th Street 5206 W. 38th Street Indianapolis, IN 46254 317-328-0301 [email protected] Fax # 317-222-5914