D.E.M., Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The business has finally sent a check. Unfortunately, his response was neither factual nor relevant. None of our email correspondences support his statements. For example:
-I never asked for a full refund for his servicesI asked for half. He was unresponsive and failed to send two out of four letters to the court on my behalf (He can reread my email from July 13,2016)
-I have not made "as close to whole as possible"; he refunded 37% ($of the $he charged)
-he did not IMMEDIATELY approve of the refund as he claims; it took him months to reply to any communication from myself or the third party program
-he did not contact the program to initiate the return; as per their records, it
took months and he only did so because he was contacted by the Revdex.comFor his edification, the company that took over for *** *** was obligated to return any funds accumulated for the
purpose of paying off creditorsThey did so in April, the same month I left the program with no issue. That is not considered a refund and he had no bearing on this action; neither did the legal system of California.Six months for a partial refund is not acceptably by any industry standard

*** *** accumulated credit card debt and signed up with *** *** a legal support staff entity in California, that assists attorneys in resolving consumer debts? Unfortunately, some of her creditors began to sue her before she could accumulate enough funds to settle her accounts
The client felt dissatisfied and demanded a refund which I immediately approved? The client was dissatisfied with the amount and wanted more of a refund, which I immediately approved an additional $? The attached check represents the additional refund the client is complaining about and is going out to her today? Her complaint is really about her additional refund not going out to her fast enough? On July 22, the client was sent the below e-mail:? ***A review of your file shows the following breakdown.? I am recommending an additional refund of $as follows:ACH3951ACH rejections(717)Paid to Creditors0Settlement Fee0Settlment Ck Handling0NSF Fees(15)LAP(200)Trust Refund(1229)Limited Scope Fees(255)BK Prep Fees(900)$635While you may feel no accounts were settled entitle you to a full refund there was work completed on your file such as bankruptcy preparation fees and limited scope fees.A check will be going out to you shortly" ? ? The client was demanding a full refund of her money not understanding that work was actually performed on her accountsShe agreed to the $additional refund and went ahead and filed this complaint because the money didn't get to her fast enough? The client doesn't understand that *** *** filed Chapter bankruptcy after the CFPB filed a federal complaint against it in the district of California? Operations have been trimmed to a minimum and they are not permitted to perform any debt resolution services because they will be in violation of the OrderWhile the client's money always remained in her trust account there are hurdles in getting a client's money released to them? This is why it took a little while to get the client her money? And as far as her allegation that I refused to initiate the refund process she is entirely mistakenShe asked for a refund, she got oneShe asked for more money back (which she refers to as an Appeal of Refund) and she got it? I was working directly with attorneys representing *** *** in processing her refund and getting her money? When the client called the regular customer service phone number to find out the status of her refund they did not have any record of it because I wasn't dealing with customer service and there was no record of it on their system? The bottom line is the client has been made as close to whole as possible and she's being sent her check for additional refund todayI have an impeccable record as an attorney and don't think I deserve to have this blemish on my record due to a client's impatience and lack of understanding of the legal proceedings in California.? ? ? ? ? ? ? ? ?