We received Mr[redacted] request for a warranty on his Demarini FlipperIn our last communication we asked him for more information regarding the damage so we could determine if this qualifies as a warranty situationWe have not received anything further from Mr[redacted] up to this pointWe would be happy to discuss this further with him, he can contact us at 1-800-937-BATS
Complaint: [redacted] I am rejecting this response because:Before this voucher was issued nowhere did it read for off the shelf items all I wanted was my money back, they sold an unusable item that was rejected by usssa which is where we play a full refund should have been an option now we r stuck with Wilson credit and a tainted nameDemarini Zen are looked at different now with this mishap Sincerely, [redacted] ***
Hello, We are unable to locate a file under the RMA of [redacted] (our warranty claims begin with “381”)Please give us a call at 1-844-531-so we can help resolve this situation Thank you, Louisville Slugger Consumer Services
Could not find any claim that was set up for this customer, which is why he did not receive instructionsI called and left him a voice mail to have him call us, so we can take care of him
We are unable to refund a product purchased from a third partyTo file a warranty claim for a replacement product visit http://www.demarini.com/en-us/warranty-bat or call our customer service at 1-800-800-
Complaint: [redacted] I am rejecting this response because: the bat they are claiming is comparable to the bat in question is an aluminum bat which is in no way comparable Demarini carries composite bats with a 3/4" barrel They are the CF Zen Senior League bat, the bat that the Demarini rep recommended and advised was the bat my son needs; the CF Zen JBB bat which is the one that broke within a month of use because it is not made for the pitches being thrown; and CFin a (-10) and (-11) Two of those bats are more expensive than the bat in question and one is less expensive Due to the advertising of the bats this would not even be a problem They have the ability to issue a store credit for the purchase of a bat that is better for my son they just don't want to I am not asking for anything free I am asking for fairness and offering to pay the difference in the price Sincerely, [redacted] ***
This customer received a voucher for the full MSRP of the CF Zen, and the replacement bat they requested with the voucher was received on 4/25/ We are unable to reimburse shipping costs or provide additional refunds Thanks, John D [redacted] | Consumer Services Manager | NW CROENI RD, HILLSBORO, OR
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although there was a hold on my funds for over days and it took weeks to cancel the order the hold on the funds has been released, and this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] While I accept the resolution, I will not be utilizing nor recommending them for any future bat purchases The refund of the overnight charges fixes the issue monetarily, but I never received any phone call or apology for the problems that they caused due to their lack of execution Sincerely, [redacted]
The DeMarini Factory Warranty covers the following three items- there are no other warrantiesA severely dented bat for one year from the date of purchaseThe end-plug and knob may be repaired or replaced if found defective for one year from the date of purchaseCracked from use for one year from the date of purchase The customer’s bat was inspected and found to have none of the above listed issues, the warranty isn’t an exchange or refund programThe bat is still covered for the full year under the factory warranty Thanks, Demarini Sports
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I can't find a case file under this customer's name, so I am unable to find out what is going onI need a case or order number from the customer to proceed
The bat was received on 6/26/and approved for a voucher in the amount of $that same dayWe apologize for the delay in the issuing of the voucher, however we are unable to provide a refund for a bat purchased from a retailer or reimburse shipping costs Thanks,Demarini Sports
This has been resolved
We received Mr[redacted] request for a warranty on his Demarini FlipperIn our last communication we asked him for more information regarding the damage so we could determine if this qualifies as a warranty situationWe have not received anything further from Mr[redacted] up to this pointWe would be happy to discuss this further with him, he can contact us at 1-800-937-BATS
Complaint: [redacted] I am rejecting this response because:Before this voucher was issued nowhere did it read for off the shelf items all I wanted was my money back, they sold an unusable item that was rejected by usssa which is where we play a full refund should have been an option now we r stuck with Wilson credit and a tainted nameDemarini Zen are looked at different now with this mishap Sincerely, [redacted] ***
Hello, We are unable to locate a file under the RMA of [redacted] (our warranty claims begin with “381”)Please give us a call at 1-844-531-so we can help resolve this situation Thank you, Louisville Slugger Consumer Services
Could not find any claim that was set up for this customer, which is why he did not receive instructionsI called and left him a voice mail to have him call us, so we can take care of him
We are unable to refund a product purchased from a third partyTo file a warranty claim for a replacement product visit http://www.demarini.com/en-us/warranty-bat or call our customer service at 1-800-800-
Complaint: [redacted] I am rejecting this response because: the bat they are claiming is comparable to the bat in question is an aluminum bat which is in no way comparable Demarini carries composite bats with a 3/4" barrel They are the CF Zen Senior League bat, the bat that the Demarini rep recommended and advised was the bat my son needs; the CF Zen JBB bat which is the one that broke within a month of use because it is not made for the pitches being thrown; and CFin a (-10) and (-11) Two of those bats are more expensive than the bat in question and one is less expensive Due to the advertising of the bats this would not even be a problem They have the ability to issue a store credit for the purchase of a bat that is better for my son they just don't want to I am not asking for anything free I am asking for fairness and offering to pay the difference in the price Sincerely, [redacted] ***
This customer received a voucher for the full MSRP of the CF Zen, and the replacement bat they requested with the voucher was received on 4/25/ We are unable to reimburse shipping costs or provide additional refunds Thanks, John D [redacted] | Consumer Services Manager | NW CROENI RD, HILLSBORO, OR
Shipping charges in the amount of $were refunded to the customer per his request on June 26th Thanks, Demarini Sports
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that although there was a hold on my funds for over days and it took weeks to cancel the order the hold on the funds has been released, and this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] While I accept the resolution, I will not be utilizing nor recommending them for any future bat purchases The refund of the overnight charges fixes the issue monetarily, but I never received any phone call or apology for the problems that they caused due to their lack of execution Sincerely, [redacted]
The DeMarini Factory Warranty covers the following three items- there are no other warrantiesA severely dented bat for one year from the date of purchaseThe end-plug and knob may be repaired or replaced if found defective for one year from the date of purchaseCracked from use for one year from the date of purchase The customer’s bat was inspected and found to have none of the above listed issues, the warranty isn’t an exchange or refund programThe bat is still covered for the full year under the factory warranty Thanks, Demarini Sports
This customer has been taken care ofWe have shipped them a replacement bat
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
I can't find a case file under this customer's name, so I am unable to find out what is going onI need a case or order number from the customer to proceed
The bat was received on 6/26/and approved for a voucher in the amount of $that same dayWe apologize for the delay in the issuing of the voucher, however we are unable to provide a refund for a bat purchased from a retailer or reimburse shipping costs Thanks,Demarini Sports
Customer's order was delivered to the address they providedThey need to contact UPS, it is out of our hands at this point
Please contact our customer service at 1-800-800-