DeMartini Auto Sales

DiMartini sold a brand new Thor Omni to my father and had 4 days to go through it before my dad picked it up for their first trip to Oklahoma. I was helping my father drive and we could never get the toilet to work. Just found out the manufacture did not install toilet correctly and attach the wires. DiMartinis were quick to take my fathers money but never checked the coach to be sure all equipment was working properly. Needless to say the trip was miserable and would never recommend them!

I recently purchased a 2006 Monaco Knight.

I was referred to DeMartini's by a good friend of mine in Boise, Idaho. He said they are a good company and would treat me well, in fact he worked for them several years ago. I was originally looking at the same coach that was in Texas, but decided to give DeMartini's a call based on my friend's referral. I was told on the phone the Monaco was in good shape both inside and out, was also told their used motorhomes are inspected by mechanics before they are sold to make sure everything was in working condition. I am from Boise, Idaho and was willing to fly down, go through the walk through inspection, purchase the motorhome and drive it home. I felt the price was pretty decent and I knew that buying a used coach wasn't going to be perfect and might have some minor flaws. I've bought a used coach before that was in great condition so I'm fully aware of the difference when buying new and buying used. The guy that washed the coach is the one who did the walk through with me (not the salesman!), he wasn't very knowledgeable.
After the purchase and drive home: 2 slides have to be pushed in physically, entry door is very difficult to open (and my wife is not able to open the door at all), air conditioning doesn't work, and there's a major gap and seal leak in the windshield on driver's side! The last 3 weeks I've left voice mails and emailed Jon to let them know. Finally get a call back today, but nothing resolved. They basically get you there, make the sale, wash their hands of you and send you on your way - you're on your own. Bad customer service and no after care. I was sold a lemon and was told there is nothing they could do about it. I have never ever been treated like this by a business. I spent a lot of money. Be aware of who you are doing business with it might save you a lot of money.

Good morning, In response to the complaint listed below:  Prior to our appointment with Mr. [redacted], the customer called our parts department and requested a tv lift motor to be ordered prior to his appointment, Mr. [redacted] was advised the part cost was $1476.18.  He authorized the...

order and the part was ordered, he was advised it might not arrive prior to his appointment.  Mr. [redacted] was informed at time of appointment scheduling that the appointment was for drop off to enter the work rotation.  As with all scheduled appointments, he was advised that with our current work load, it was approximately 5-7 days from time of drop off to entering shop for diagnosis.  At the time of drop off, Mr. [redacted] provided a list of 27 items, which he added 5 to at the writing.  Mr. [redacted] advised me that it would be an extended warranty claim.  I advised Mr. [redacted] at the time of write up that a list that size would be quite involved in getting diagnosis, parts pricing and submittal to extended warranty.  I also went over the list with Mr. [redacted] and advised that several of his items most likely would not be covered as they appeared to be maintenance items.  The final write up consisted of 25 items which Mr. [redacted] signed a repair order authorizing check and advise time for the items at $2415.00.  I advised Mr. [redacted] that his coach would be in our shop for a minimum of 3 weeks possibly longer, due to availability of parts etc.  One week into the time the coach was at our shop, and after my technician had spent approximately 11 hours in diagnosis time, Mr. [redacted] and his wife came in for an update, when I went over the repair order with them, they changed no fewer than 10 items on the repair order and stated they were mistaken on the actual complaints.  I advised that there was a considerable amount of time spent where we were finding no problems with the items originally described.  I advised this was a hindrance due to the fact that the coach had already had an initial diagnosis done and need parts pricing submitted for the insurance claim.  With the amount of time already involved, the customer became upset that the time spent on the original diagnosis was unable to be submitted to extended warranty, I requested the customer to revise his list in the attempt to expedite his visit as he was now staying on our lot with full hookups that are primarily reserved for our sales customers from out of town.  To expedite the repairs, we did a partial claim on the parts we knew we needed and the parts were ordered.  Mr. [redacted] became increasingly agitated and actually got to a point he would not communicate with me, I had to speak to his wife and she relayed our conversation to him in the back of the motor home.  After numerous encounters, over 3 weeks of waiting on parts and the customer staying in our camp site, I made the decision to limit the work being done to the items completed, and parts on order.  I did not charge the customer for any work we had involved in the coach up to that time except for items we actually completed.  I waived all diagnosis time which at this time was approximately 10-15 hours of time spent on the coach.  When we attempted to install the tv lift motor the customer had us order prior to the visit, it was not the only part needed.  At this time, I informed the customer that we would complete the repairs for the parts we had in stock and had received and that we would be finished at that time.  The customer requested that we do not assemble the tv lift assembly so that when he went to the factory, it would expedite the repairs of the system and time he would be waiting at that facility.  I contacted his extended warranty company and voided any authorized repair dollars for any items we did not complete, and only charged the customer for the repairs we completed.  We made every attempt possible to accommodate the [redacted], but were unable to address all of their issues.  I am available for any questions Monday through Friday 8:00 am to 5:00 pm.  I take lunch from 1:00 pm to 2pm daily. Thank you, [redacted]Service ManagerDeMartini RV, Grass Valley[redacted]

Review: On 4/15 I purchased new RV from DeMartini RV sales in Grass Valley, CA. Before signing the agreement we made the deal with two options.

Option1 dealership promised financing at 3.99% or less and we purchase the RV at agreed price.

Option2 when the dealership run in to problem securing financing at 3.99% they offered other financing at 5.5%. I informed the manager [redacted] that we would need to renegotiate the price. He emailed me that best the owner can offer is $1,000.00 off the agreed price.

When I came to pick my new RV, [redacted] told me that bank is still working on the lower interest rate but it will take about 3 more days. He almost swore that we will get it and bank has not denied it. Later we found that while this was happening, bank already denied the loan.

Later when I asked for a promised $1,000.00 the owner of the dealership denied his promise. He did starte to lecture me that discount was for different coach. ( we did buy the same model from the lot )

The email I received from [redacted] on 4/7/2016 states that owner is willing to lower the price by $1,000.00.

Also handling of the warranty issue is to say difficult. 20 minutes after I received my vehicle I had a major issue. The wiring harness under engine got loose and was drag behind the RV. When I call dealership their response I got was to find [redacted] and fix it. I was stunned. Later when my slide out start coming out when driving I found, (through the Manufacturer help line) that I am missing the travel lock to prevent this from happening. I contacted the [redacted] and inform him about the issue. He promised me that he will send me pair of locks. Two weeks later he send me email 5/6/2016 that locks are on their way. After another two weeks of trying to reach the dealership [redacted] send me another email 5/17/2016 that he have my locks in his office. ( this lock are very important to prevent accident ). On 5/27/2016 I got wrong locks.Desired Settlement: I want the DeMartini to refund $1,000.00 they promised as a part of the deal. Also I want them to deliver the ordered parts. Replacement window and the correct Travel Locks.

Review: Was sold an unsafe trailer after paying $500 safety inspection and damage was pointed out to the dealer a week before I picked up the trailer.

I bought a Trailer that had broken suspension and bad breaks.

I live 400 miles away and had a relative who is a mechanic go inspect it before I bought it. During the inspection he saw the broken suspension and pointed it out to the only lady who works at the Sacramento location. She told him it would be fixed during the inspection. When buying it the cost was $500 more than agreed and when talking with Tim Martini the owner he said this was an safety inspection fee that I must pay to buy from him. I agreed to pay the fee for the inspection.

I drove 400 miles to pick up the trailer. After doing the paperwork while leaving the brakes did not work on the trailer. Their on site mechanic went under the trailer 3 times and adjusted the brakes which is a very unsafe way to adjust brakes since you can not tell if you have any or too much friction. When I left with the trailer they barely worked and was very unsafe. I took the trailer to a RV repair to get then adjusted properly with the wheels off the ground. Additionally their mechanic knew this and said he did not have a jack strong enough to lift my trailer. When I dropped off the trailer to get the brakes adjusted they found the broken suspension parts that had been pointed out to them a week earlier. The trailer was sitting on its frame and had damaged 2 of the four tires. The repair parts had to be ordered so I had to leave the trailer in Northern California and drive 400 miles back home. I then had to drive 400 miles up and back to pick it up after the repairs. The total cost for repairs, tires, 800 miles round trip and vacation time used to make the drive cost me $5000.

I contacted [redacted] from the moment I found out about the damage. He said don't worry we will help you cover the cost and to keep him informed which I did every step of the way. Once I had all the figures I requested only $2341. [redacted] said he met with Tim the owner and that he agreed to pay my requested amount and that they would get me a check. I called every couple days for a month and was told everything it would be sent the next day. On 9-18 [redacted] told me the last check that was mailed to me from Grass Valley must have been lost and he would get a new one cut and he would overnight it to me via UPS. I did not get a check on Friday as promised, no check Saturday or Monday. I texted Rodney multiple times asking for the tracking number and he said he would get me the tracking number which he never did since there was never a check sent. Today 9-30 I called the accounts payable person to ask if there was a check cut for me and she said no there was never a check cut for me and she then got Tim the owner on the phone who said this was the first time ever he had heard of this. Tim claimed that the damage was done after I left their lot which is not true and my relative can confirm this. Tim the owner only agreed to pay me $500 which I declined. I was sold a very unsafe vehicle that should have been inspected that I paid $500! For and lied to countless times. I have text messages and emails that I will gladly share. Desired Settlement: $2341 which is less than half of my out of pocket cost that should have been avoided with the mandatory inspection plus after being pointed to a DeMartini employe a week before I picked up the trailer.

Review: [redacted] repeatedly promissed to pay for radiator replacement cost of $2700 USD. After repeated contact with Mr. [redacted] I never received anything.

Purchased a used monaco knight motorhome. First trip with it the readiator blew. [redacted] from Demartini promissed to send me a replacement radiator. First one he said was lost by Fedex. Second one the dealer never shipped it and had lied to Mr. [redacted] according to him. Third radiator never showed up either. I was given promisses by Rodney Sease, the Demartini rv sales rep fro their Sacramento location that Demartini would send me a refund of 2700. First by cheque then by pay-pal. Nothing ever received. I spoke to Tim Demartini the owner of the RV sales company and he claimed that [redacted] must of must of been lying to me and made all this up as there is no warranty on used motorhomes.Desired Settlement: Looking for my refund of $2700 USD.

Business

Response:

Final Consumer Response

I have been in discussions with the Tim Demartini of Demartini RV and have reached an agreement if you can remove this complaint from your website and their file.

Please cancel / remove this complaint from your website - Demartini RV files. I hereby withdraw the complaint as we have reached an greement.

Case ID XXXXXXXX

Thank you

[redacted]@pilotshop.ca

Review: Sold a park model home for private property. Told no permits required as classified as an rv

Looking for something to replace old mobile home located in Calpine CA. Told by dealer that park model would be perfect since it falls under the state as an rv. Yearly fees paid just like vehicle.

Sierra county (Calpine) will not allow us to keep on our property.. Dealer contacted several times. Not willing to take unit back ( knowing we would not receive full refund)

Dealer should be better educated on park models before selling this product.Desired Settlement: Purchased a 2013 Skyline park model in Oct 2012.paid $49,848. Willing to take a reasonable refund of $36K

Business

Response:

Initial Business Response

Prior to purchase, this customer was informed that Park Homes are classified as a recreational vehicle and as such, are licensed to be anywhere in the State of California, subject to the potential additional County regulations and the intended use. The customer was told that there may be restrictions for non-recreational uses in any given County and as a result the customer should exercise due diligence prior to purchasing by checking with the County. After purchase, the customer requested assistance with the County requirements and as a courtesy to the customer we spoke with the County on several occasions and also obtained and provided requested specifications from the manufacturer.