DEMCO Reviews (%countItem)
DEMCO Rating
Address: 16262 Wax Road, Greenwell Springs, Louisiana, United States, 70739
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Address: 16262 Wax Road, Greenwell Springs, Louisiana, United States, 70739
Phone: |
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Going on 3 weeks without power and no resolution.
Acct # XXXXXXXX-XXX. On Tuesday 11/12/19 I applied for service on a rental property of mine. The tenant had moved out and was turning off the power. When I contacted Demco they told me the power was scheduled to be turned off that day. I tried to get them to stop the disconnection and to just transfer the account into my name but they couldn't do that for some reason. Fast forward a couple of days and I find out the power is still not on. Someone in the neighborhood informed me that the Demco technicians had stated that someone tampered with the meter. I did not know that this was the reason the power was still not on as no one from Demco contacted me in anyway to inform me that there was a problem. I finally contacted them on Monday the 25th to find out what the problem was. That is when I was informed that someone had tampered with the meter and I now owed them $200. After informing the person on the phone that I did not live on the property and had nothing to do with the meter being tampered with, I was still charged $200 to move forward. On Tuesday the 26th, I had a contractor there working without power. He was told that the meter had been tampered with and the power could not be turned on. Of course I thought this was ridiculous and called Demco to find out what the hold was now. The person on the phone told me that a collar had been installed on the meter and that had been tampered with and the meter had been damaged. I now owed $500. After explaining to this person that I had nothing to do with the meter getting tampered with, she told me to contact the police and that the fees would be waived. This would have been nice to know before I paid $200. I met the police there Wednesday morning and they informed me that Demco should have called them. It was their property that was damaged (and had been repaired by the way), so they should have been the ones to contact the police. They said that the power companies always call and that this was out of the ordinary. I thanked them. So now that I had a police report in hand I went back to work and when I was no longer busy there I called Demco. They were closed. I am assuming due to the holiday. Today is Friday, and guess what, they are closed today also. They were also closed a previous Friday this month for employee training or whatever. I am not sure which Friday it was though. So here I am 17 days after applying for power without power. I don't know why the power cannot just automatically be transferred to my name when a tenant moves out. I've asked and was told that is not possible. I also do not understand why this whole process has been such a hassle and why no one has contacted me to let me know of the issues on this property. What is the point in asking for my contact info if you aren't going to use it?
I noticed that the $200 charge looks like it is in the process of being refunded. All I want is for someone to get out there and turn the power on. The police report number by the way is XX-XXXXX.
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@demco.org
Mr. applied for services on 11/12/2019. Per parish requirements permits are required for all connections . The permit was received on 11/12/19 and the connection was scheduled for 11/13/19. On 11/13/19, the meter was found to have been tampered with, meter seals cut and usage found on meter. The account was charged a tampering fee of $200.00. There was no police report presented regarding this event. In order to proceed with the connection, all fees are required to be paid. Mr. paid the fee on 11/25/19. On 11/26/19, tampering was again found at the location, the meter seal had been cut, the locking band was damaged and the red collar was burnt. The account was again charged for the damage totaling $537.00. Mr. has since submitted a police report for the tampering that was done on 11/26/19. The tampering fees for $537.00 have been removed pending the result of the police investigation. The account was dispatched for connection and the power was connected on 12/04/19. Please advise if Mr. to contact a billing supervisor at X-XXX-XXX-XXXX if he has any other questions regarding the charges on the account.
They have turned on the power, therefore no further action is required. Thank you
DEMCO is trying to force us to pay for an empty apartment because they failed to switch over our service when we asked them to, prior to our move.
On 9/13 we ended our lease in our old apartment and moved into a new apartment in the same complex. Days prior, my husband called and told them when we needed to change over our account. They said it was done. We were to end our services at our unit for account number XXXXXXXX-XXX X/13. On 9/17 he called again to verify and it was done. On 10/1 we noticed paid a bill that ended up charging us twice what the amount owed said and he called to get that fixed. They ended up refunding us 121.56. We thought that was for our new apartment which we found out today, was wrong. Meanwhile, they were charging our apartment complex company for our new unit which in turn, the office gave us a letter and asked us to pay them which we did. Demco failed to change our information over to our new apartment and continued to charge us from 9/14 to 10/1 for an apartment that was empty while we paid for our new apartment unit through the front office of our apartment complex. Now they wont promise us that we wont get another bill for that and they still think we should pay for the old apartment due to their mix up. This doesn't seem like a lot of money to some people but right now every penny counts to us and this issue needs to be resolved. We need to be reimbursed for every dime spent on the empty apartment and we need a clean slate for our new one. We now have a past due on our old account because of this and it's incredibly stressful.
I want to be reimbursed for the money we lost paying for the old apartment. I want every penny back from 9/14/2019 until 10/1. I also want the past due amount on our account taken off as that is also for our old account. I want a promise from the company we will not see any bills from DEMCO for our new apartment in this billing cycle as we have been paying through the front office. We can get copies of the letters if needed.
Contact Name and Title: ***, MKTG COORD
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@DEMCO.ORG
A supervisor contacted the member and confirmed the move out date was September 13, 2019. An adjustment was made to the account so that the member would only be billed for charges through September 13, 2019 with the apartment complex billed for charges after that date. A corrected bill was delivered via email to the member. The member was advised of the corrected bill balance due and appeared to have no further complaint regarding the billing. Thank you for bringing the member's concerns to our attention. Please contact us if we can be of further assistance at XXX-XXX-XXXX.
(The consumer indicated he/she ACCEPTED the response from the business.)
Next time I would like someone to do this simple task without having to spend an entire day talking to multiple people being told no. It's ridiculous how long it takes to get help from Demco.
Demco never reached out to me later regarding a bill. I was then notified I would be put in collections
Demco reached out to me extraordinarily late about a +200 bill threatening collections. Prior, I had never received any mail or notification about the bill. I reached out to them, and I gave them my updated mailing address. Not to mention, they never reached out to me via email or phone. The customer representative, told me if I made consistent payments I would not be reported to collections. This was back in October approximately. I then proceeded to make those payments. I had made consistent payments for about 2 months, then I see just in December that I was reported to collections. If I was making payments and never reported to collections, why would I all of sudden be reported? These calls that I am aware of are recorded. The lady I spoke with today, Lori. Told me there is nothing they can do about the fact they reported me to collections, and what the rep told me previously was incorrect. This has affected my credit score in an unjust, unethical, and misleading manner.
I would like my balance wiped. This has affected my credit score, which we know affects our money. Additionally, I would like my credit score fixed.
DEMCO Manager called and spoke with member. Informed him we would remove the collection from his credit report under the terms he would pay the remaining balance by close of business on 1/4/19. Member agreed.
(The consumer indicated he/she ACCEPTED the response from the business.)
We spoke and she did offer to remove the collection, if I paid the balance in full by the date of 1/4/19. I agreed. Since our most recent conversation, I have paid the balance in full.
Transfer of service from house residence to apartment. DEMCO withdrew entire final bill 2wks early.
I requested a transfer of service 3 days prior to needing power shut off at old residence. I then had service set up with apartment complex.
I knew I had a $380.77 bill due on August 20th. I received a notice that states the now remaining balance for old location came to $566.46. The notice gives a due date of September 3rd and specifically states "Current bill due date does not apply to the previous balance due".
This means $380.77 is due August 20th still and $185.69 is due September 3rd.
However, on August 20th DEMCO withdrew $566.46 from my account and has proceeded to give me the run around on refunding the $185.69 that was not due for another TWO WEEKS.
I want my money back and for the workers to be better trained on how to expedite these matters. Also, if a resolution requires a supervisor then the SUPERVISOR should speak to the individual instead of the workers just saying "you'll get a call back".
Contact Name and Title: *** Mktg. Asst.
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@demco.org
After reviewing this case the following was found:
Member called in for service to be disconnected on 8/13/18. Her previous bill had already billed on 7/30/18 with a due date of 8/20/18. Since the account was disconnected and finaled out on 8/13/18 which is prior to the previous bill being drafted on 8/20/2018, the system automatically drafted the amount of the final bill amount owed.
On 8/23/18, member called and asked for a refund and DEMCO's manager approved. The refund was sent to the DEMCO Zachary office for pick up per her request on 8/24/18 and was picked up 8/27/18.
On 8/24/18, DEMCO's Mktg. Asst., *** spoke with member and listened to her concerns about this situation. I told member I would notify the manager about her dissatisfaction with the manner in which she was treated about getting the refund and the lack of information provided for the amount and date of the bank draft for the final bill.
On 8/24/18, the manager spoke with the customer service representative (CSR) and in the future the CSR will alert the member that the account could be drafted for the full amount depending on the due date of the billing cycle.
*** told member should she have any further questions or concerns she can contact her by phone or email.
(The consumer indicated he/she ACCEPTED the response from the business.)
DEMCO did their due diligence in following up with my complaint and checking to make sure everything was correctly/timely completed.