Denali Alaskan Federal Credit Union

Thank you, Revdex.com, for providing us with the opportunity to respond After researching this issue we found this person is not a member of the Credit Union, and the proper procedure for disputing a transaction at an ATM are to go through the issuing financial institutionWe suggested this to the person who filed the complaint; that she should contact Navy Federal Credit Union about this dispute I don’t know if this person followed the proper procedure, but I do know this person came to the branch at a later time to disparage staff by calling them names and telling people near the branch location “not to bank with Denali.” We asked this person to stop this unacceptable behavior, and when she did not we did contact security It is unfortunate that this occurred, but the individual was given information on the proper procedure for disputing this ATM transaction by Denali staff

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The deposit taken for the car payment was written for $148.40: my car payment is $487.31. To say the check taht was to be deposited was the same amount as my car payment is an out right lie. but I did get the money back. And I did close the accounts. So it can not happen again; and that is the truth. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Denali FCU has provided the member with both a secured (auto) loan and an unsecured loanThe terms of the each loan (including the rates) were reviewed with the member, who signed each loan document. The member used the unsecured loan to pay off a higher-rate loan from another lending source;
as such, we have helped the member reduce the overall loan rate being paid. Denali FCU does not offer an unsecured loan at the rate requested by the member

Denali has reviewed the information and we will be reimbursing the $in fees to this memberSince Mr*** account has been closed, it will be sent via check

Correct...I has noted the incorrect check deposit in my previous response. However, that doesn't change the fact that this issue has been resolved by our staff, as we have returned the money to the correct accounts

This member requested a payment deferment earlier this year.  Denali Alaskan has responded by refunding late fees to this member for the period from August, 2015, through December, 2015.  It is the responsibility of the member to pay for other late fees if there are other months...

where the member has not paid, or made delayed payments, for the specific loans.
We have contacted the credit bureau agencies and have deleted any "late payment" reports for the months of July through December 2015.  The credit bureau agencies may take up to three or four weeks to respond to our request.

After research into this member’s account, we did discover an error had been made by the Credit Union; we have contacted the member and have resolved the issue by refunding the money requested - which had incorrectly been applied to the loan - back to the member’s deposit account. One of the...

two checks was, indeed, applied to a loan account incorrectly (because the amount of the check was the exact same amount as the member’s loan payment).  We  have resolved this as the member requested in his complaint.

We have contacted this person because someone in her family has a loan from us, and has not paid on that loan.  The person who is delinquent on the loan has given us the complainant's phone number as a contact for the loan.  As such, we have contacted the complainant and...

have asked her for a forwarding phone number or contact for the member who has been delinquent in payments.  This person has not given us such information; if we receive contact information on the actual person who is delinquent, we will direct our calls to the delinquent loan person.  However, as noted before, her phone number is the one listed by the delinquent loan contact on the contract.We also do not call 3 or  4 times daily.  We do have an automated system which dials phone numbers as listed on our loan contracts (again, the complainant's phone number was provided to us by the complainant's family member).

Complaint: [redacted]I am rejecting this response because: The deposit taken for the car payment was written for $148.40:  my car payment is $487.31. To say the check taht was to be deposited  was the same amount as my car payment is an out right lie. but I did get the money back. And I did close the accounts. So it can not happen again; and that is the truth. Sincerely,[redacted]

Thank you, Revdex.com, for providing us with the opportunity to respond.  After researching this issue we found this person is not a member of the Credit Union, and the proper procedure for disputing a transaction at an ATM are to go through the issuing financial institution. We suggested this to...

the person who filed the complaint; that she should contact Navy Federal Credit Union about this dispute.  I don’t know if this person followed the proper procedure, but I do know this person came to the branch at a later time to disparage staff by calling them names and telling people near the branch location “not to bank with Denali.”  We asked this person to stop this unacceptable behavior, and when she did not we did contact security.
 
It is unfortunate that this occurred, but the individual was given information on the proper procedure for disputing this ATM transaction by Denali staff.

Complaint: [redacted]Regardless of what information you have been given concerning my personal information, I have advised you on numerous occassions that I have no contact with this person, refrain from contacting me and to remove my name from the account because I can't help you. I am consistently receiving harrassing calls and YES...2-3 calls daily. This is blatant harrassment even after telling you to STOP!! Again, I can't help you.I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]