Denali Anesthesia

Ms ***, I am trying to assist you with your complaint but, my conversation here is limited due to Hippa regulations, and protection of patient privacyIf you wish for this account to reach a settlement then you will need to call me directly to discuss this further and resolve this completely [redacted] Thank you, Marianne W [redacted]

Complaint: [redacted] I am rejecting this response because: This complaint is not about Hippa privacyThe problem is about a bill that you want me to pay, that I never saw until after a year and seven monthsI do not need anyone to listen to my complaint again I just want my bill correctedYou never speak about the money issueSincerely, [redacted] ***

Dear Mr [redacted] ,Thank you for bringing this complaint to our attention, as I hope this correspondence will help inclarifying, and resolving this matter Upon review of this account, our records show that the patient had two separate dates of serviceprovided her with several services, totaling $3,Per the patient's request, we originally billed outto Medicaid who denied coverage, thus becoming patient responsibilityThe patient made a paymentarrangement for the services which she has continued to payOur records show that she has made atotal of payments to date, totaling $200.00, leaving a current balance of $3,still owed forservices rendered in good faith Per further review, the account shows no record notedl that she ever requested a hardship write-off,although I personally cannot attest that this did not happen since we douse a billing company Our policy requires that a patient must submit a letter of the request and note their situation, an itemizedbreakdown of their monthly income and expenses, and copies of their last two years tax returns forreview by our Board of Directors for a hardship considerationWe show no record of this beingreceivedHowever, if the patient wishes to complete this step within days, along with a copy of the hospital forgiveness of debt letter, I will be happy to submit to the Board for review If this is a step the patient wishes to purse that she may submit directly to our administration office at PO Box 1400227, Anchorage, AK 99514-0227, or by fax to 907-258-She may also contact me directly at: [redacted] Thank you,Marianne W [redacted] , Billing Manager

Complaint: ***I am rejecting this response because: I was given a verbal write off over the phone and I never received a 3, bill until the year 2016.Sincerely,*** ***

Ms [redacted], I am trying to assist you with your complaint but, my conversation here is limited due to Hippa regulations, and protection of patient privacy. If you wish for this account to reach a settlement then you will need to call me directly to discuss this further and resolve this completely. [redacted]. Thank you, Marianne W[redacted]

Dear Mr. [redacted],Thank you for bringing this complaint to our attention, as I hope this correspondence will help inclarifying, and resolving this matter.
Upon review of this account, our records show that the patient had two separate dates of serviceprovided her with several services, totaling...

$3,382.00. Per the patient's request, we originally billed outto Medicaid who denied coverage, thus becoming patient responsibility. The patient made a paymentarrangement for the services which she has continued to pay. Our records show that she has made atotal of 8 payments to date, totaling $200.00, leaving a current balance of $3,182.00 still owed forservices rendered in good faith.
Per further review, the account shows no record notedl that she ever requested a hardship write-off,although I personally cannot attest that this did not happen since we douse a billing company.
Our policy requires that a patient must submit a letter of the request and note their situation, an itemizedbreakdown of their monthly income and expenses, and copies of their last two years tax returns forreview by our Board of Directors for a hardship consideration. We show no record of this beingreceived. However, if the patient wishes to complete this step within 30 days, along with a copy of the  hospital forgiveness of debt letter, I will be happy to submit to the Board for review.
If this is a step the patient wishes to purse that she may submit directly to our administration office at PO Box 1400227, Anchorage, AK 99514-0227,
or by fax to 907-258-2147. She may also contact me directly at: [redacted]
Thank you,Marianne W[redacted], Billing Manager

Complaint: [redacted]I am rejecting this response because: This complaint is not about Hippa privacy. The problem is about a bill that you want me to pay, that I never saw until after a year and seven months.. I do not need anyone to listen to my complaint again . I just want my bill corrected. You never speak about the money issue. Sincerely,[redacted]