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Denali Park Village

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Denali Park Village Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

We offer an exclusive DVD to our guests that embark on a Tundra Wilderness Tour in Denali National ParkGuests are able to purchase a DVD after their tour which highlights their excursion for $A form is handed out to any guest that would like to order a DVD where they can pay by credit card,
cash or checkThe forms are mailed to our Denali Documentation team who then processes the order and collects paymentOrders are then sent to a third party for shipping.Due to an influx of DVD orders this summer, our distributor is extremely backed up on shipping our ordersWe are working hard to get all orders completed and also follow up with guest inquiresWe understand that this has been an inconvenience to not only *** *** but all of our guests that have purchased DVD's this past season.We understand that this system is flawed and are working on a better system for the next season.I received a letter from *** *** dated December 1st in regards to his delayed DVD and responded to him via email on December 6th offering him an explanation of the delay and issuing him a refund for his order.Please find enclosed a copy of his letter as well as my response via email

This is not our consumer, this consumer belongs to the business across the street, "[redacted]".

Hi [redacted],  As I mentioned in my complaint, we made reservation at Denali Village and paid $300 per night, but we were sent over to [redacted] right across the...

street which is not a luxury resort.My complaint is on both resorts. 1.  Denali Village - Need 100% refund as their manager Brad promised to us. 2.  [redacted] -  An action and as well as damaging our privacy.Attaching the email confirmation from Denali Village Resort. Please let me know if any additional information is provided at my end. Thanks[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

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Address: 1008 N 14th St, Fort Smith, Arkansas, United States, 72901-1628

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