Denali Visions 3000 Corporation

In August of customers [redacted] ,? [redacted] ? *? /? [redacted] ,? ***? [redacted] test drove multiple vehicles and there was a mix up on which vehicle the customers actually decided on purchasing causing the salesman to create the deal under the incorrect stock number/VIN numberOn August 8, a title and registration transaction was processed by Rich Ford Sales for a Ford Explorer VIN# [redacted] Title# [redacted] under customer name [redacted] ,? [redacted] ? *? /? [redacted] ,? ***? *Since these customers never took possession of this vehicle and the registration transaction was processed in error, Rich Ford has been trying to get the vehicle record backed out with the NM MVD departmentAll the supporting documentation on the incorrect transaction that needs to be voided through NM MVD has been sent to the State of NM MVD department since August 18, 2016, Rich Ford is still waiting for the NM MVD error resolutions department to void the transaction on their endRich Ford cannot register the vehicle to the correct owners [redacted] ,? [redacted] ? *? /? [redacted] ,? [redacted] ? [redacted] until the NM MVD backs out the incorrect transactionRich Ford has been in contact with the NM MVD error resolutions department about this transaction and has followed the necessary steps for the transaction to be voided, at this point we are still waiting on the MVD department to complete the voidThe last email sent to NM MVD error resolutions department requesting an update on this issue was sent to [redacted] on 10/18/and a voicemail was also left for her as well, Rich Ford still has not received any communication back at this time

Mr [redacted] brought his Fin on 1/2/He requested that keys be cut and programmedThis was done, and the keys did program to the truckThe truck did not startAn additional diagnosis time of hour was received from the customer to diagnose the truckIt was found that there is an additional problem with the powertrain control module or passive anti theft system wiringThe customer declined any further workAs was explained to Mr [redacted] , the truck still would need to have programmed keys no matter what else is wrong with the truckPaul B [redacted] explained this to the customer.? ?

Complaint: [redacted] I am rejecting this response because:I took my vehicle to Don Chalmers Ford Dealer for repair after the response from Rich Ford to the Revdex.com Don Chalmers Ford diagnosed the problem The passenger airbag was not properly connected Don Chalmers Ford connected the airbag and the system is functioning normally The airbag light is now off and the vehicle is in the same condition as it was prior to the recall work started by Rich Ford.Twice I took my vehicle to Rich Ford when I had the airbag light after they performed the airbag recall work Both times they said they checked everything and that it was the clock spring assembly They even said that a supervisor oversaw the diagnostic work The entire issue was simply a improperly connected passenger airbag, which what Rich Ford replaced when performing the recall work Rich Ford wanted to charge me to replace a clock spring assembly and that was not even the issue I am extremely disappointed in Rich Ford's customer service, the poor diagnostic work, and the refusal to repair something they "broke" during the recall work.I plan to take further action to recover my out-of-pocket expenses of $(diagnostic work performed by [redacted] and diagnostic work/repair performed by Don Chalmers Ford) Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

On the morning of 10/28/Rich Ford still had not received any return contract from [redacted] at the State of NMRich Ford tried calling [redacted] again later in the afternoon and was finally able to reach her and she was able to void the incorrect registration transaction for [redacted] , [redacted] / [redacted] , [redacted] on the Ford ExplorerRich Ford was told the void would take to update in the MVD systemThe update was visible on the morning of 10/31/so the vehicle information was then submitted to the MVD for the correct registration for [redacted] , [redacted] / [redacted] , [redacted] to be processedThe plates and registration were received by Rich Ford late evening on 11/1/The plate and registration were then mailed via certified mail return receipt to the [redacted] ’s at [redacted] Santa Rosa, NM tracking# [redacted] on the morning of 11/2/The registration and plate was delivered to the PO Box address on 11/4/at 8:54am

to thom it may concern; I deal with him After the recall his Clock-spring is not functioning properly We diagnosed it no charge and found the clock spring at ohms (max that the reading will go) The clock spring is not touched or worked on during the recall In fact it sit below the steering wheel and we do not remove the steering wheel for the recall A wire internally or leading into the clock spring probably broke when removing the air bag But this is not a tech error We quoted him $to replace the clock spring However, I offered to pay for more than half and do it for only $as a good will effort He declined and went to [redacted] and they pulled codes The same code that we pulled The pinpoint for the code is to test the clock spring for ohms of to His was over The pinpoint says to replace if over ohms

[redacted] , the seat covers were installed and a check request was turned in for $to cover the inconveniences of her experience sorry for the delay

September 14, Revdex.com Complaint ID *** We have spoken to the customers about the above ID and have come to a mutual resolution that will satisfy the customer. I spoke with Mr***, ***’s husband, this morning (Thursday, September 14, 2017) regarding the issues
stated in the complaint and we have agreed to cut the customers a check for $to make amends for the items listed in the complaint. Also, we have resolved issue with the seat covers, which are supposed to be here in the next couple of days. A sincere apology has been made, and the customer states they are satisfied. We will be installing the seat covers when they arriveI assured the customer that I will call them personally so that we can schedule an install time when the seat covers do arriveRespectfully, Bart R***-New Car and Truck Sales Manager Rich Ford Sales

I tentatively accept this response. Until I have seat covers this is not resolved. I have been waiting close to month for the seat covers and now I do not trust that this will be completed. I do not trust what this company indicates they will do. Should the seat covers not be received by Wednesday, September 20, (which will be one month since purchase and from the date they received my money) I want the order to be canceled.
*** ***

In August of customers ***, *** * / ***, *** * test drove multiple vehicles and there was a mix up on which vehicle the customers actually decided on purchasing causing the salesman to create the deal under the incorrect stock number/VIN numberOn
August 8, a title and registration transaction was processed by Rich Ford Sales for a Ford Explorer VIN# *** Title# *** under customer name ***, *** * / ***, *** *Since these customers never took possession of this vehicle and the registration transaction was processed in error, Rich Ford has been trying to get the vehicle record backed out with the NM MVD departmentAll the supporting documentation on the incorrect transaction that needs to be voided through NM MVD has been sent to the State of NM MVD department since August 18, 2016, Rich Ford is still waiting for the NM MVD error resolutions department to void the transaction on their endRich Ford cannot register the vehicle to the correct owners ***, *** * / ***, *** * until the NM MVD backs out the incorrect transactionRich Ford has been in contact with the NM MVD error resolutions department about this transaction and has followed the necessary steps for the transaction to be voided, at this point we are still waiting on the MVD department to complete the voidThe last email sent to NM MVD error resolutions department requesting an update on this issue was sent to *** *** on 10/18/and a voicemail was also left for her as well, Rich Ford still has not received any communication back at this time

Complaint: ***
I filed a prior complaint #***After a full month I finally received my seat covers and took additional time to get the license plate I was promisedThe license was not replaced my this companyI was contacted by Brad R*** and was promised a refund of near $To date I have not received that refundIt should not take an additional day to receive a promised refundOn October20, it will be an additional days we have been dealing with this matterThis company does not care about its customer's!I'm extremely disappointed with this companyI'm making sure to tell everyone I know how terrible we have been treated and the problems we have run intoAnd that the matter is still not resolvedI've contacted MrR*** to no avail.I want a refund for $sent to my addressThis amount should be more as treble damages should be honored at this point with the amount of time that has lapsedAny contact is to be in writing as verbal agreements from this company are meaningless

to thom it may concern; I deal with him. After the recall his Clock-spring is not functioning properly. We diagnosed it no charge and found the clock spring at ohms (max that the reading will go). The clock spring is not touched or worked on during the recall. In fact
it sit below the steering wheel and we do not remove the steering wheel for the recall. A wire internally or leading into the clock spring probably broke when removing the air bag. But this is not a tech error. We quoted him $to replace the clock spring. However, I offered to pay for more than half and do it for only $as a good will effort. He declined and went to *** and they pulled codes. The same code that we pulled. The pinpoint for the code is to test the clock spring for ohms of to 3. His was over 65. The pinpoint says to replace if over ohms

Complaint: ***
I am rejecting this response because:I took my vehicle to Don Chalmers Ford Dealer for repair after the response from Rich Ford to the Revdex.com. Don Chalmers Ford diagnosed the problem. The passenger airbag was not properly connected. Don Chalmers Ford connected the airbag and the system is functioning normally. The airbag light is now off and the vehicle is in the same condition as it was prior to the recall work started by Rich Ford.Twice I took my vehicle to Rich Ford when I had the airbag light after they performed the airbag recall work. Both times they said they checked everything and that it was the clock spring assembly. They even said that a supervisor oversaw the diagnostic work. The entire issue was simply a improperly connected passenger airbag, which what Rich Ford replaced when performing the recall work. Rich Ford wanted to charge me to replace a clock spring assembly and that was not even the issue. I am extremely disappointed in Rich Ford's customer service, the poor diagnostic work, and the refusal to repair something they "broke" during the recall work.I plan to take further action to recover my out-of-pocket expenses of $(diagnostic work performed by *** *** and diagnostic work/repair performed by Don Chalmers Ford)
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Rich Ford stands behind our workmanship 100%. The customer had gone to *** which came back with the same test results we did indicating that the Clockspring was defective. It appears that another Ford dealer found a connector that needed to be reconnected. Since the work was initially done here, we will reimburse the costs the customer incurred at both *** and Don Chalmers Ford. We will mail a check to the customer in the amount of $to fully cover both invoices.

Part will be coming back from the body shop painted on 9-after Bart W*** will contact customer to set a time to install the part.We will be ready to install as early as Friday, the 4th

*** ***, the seat covers were installed and a check request was turned in for $to cover the inconveniences of her experience. sorry for the delay

I reviewed the repair order in question for a diesel oil change on Mr*** F-350. We did apply a coupon discount on that repair for $off the oil change. I have no way of going back to look at Ford and see if they were offering a rebate at that time, nor what the expiration
would have been. Normally, our coupons clearly state that oil changes are for up to quarts of semi-synthetic oil and excludes diesels and specialty vehicles. I do not have a copy of that particular ad from March 17, so I cannot confirm what it stated.That being said, we do not want customers to feel that they have not been treated fairly and I would be happy to triple his concern and send him a coupon for $off any future service or parts needs at our dealership. I called 9/6/and did not reach Mr***, but I did leave a voice-mail. Brian G***Parts & Service DirectorRich Ford ***

Part will be coming back from the body shop painted on 9-after Bart W*** will contact customer to set a time to install the part.We will be ready to install as early as Friday, the 4th

I am sorry you are having issues with the used car you purchased from us last month. We take price in selling only quality vehicles to the best of our ability. I do show where you have had two issues with the car. First for not shifting into reverse and then for a check engine
light. The shift issues was a clip on the shift cable that had come off. We fixed that no charge and secured the clip properly. Then in came in on 5/31/for a Check Engine light on. Our Ford certified tech did find an issue with the catalytic converter and replaced the converter under factory warranty. After that repair all the codes were cleared and the car was test driven to make sure it was running correctly. When returned on 6/1/there was not a check engine light on. However, it is not unusual to have more than one component set a check engine light since it can be set by anything in the fuel and emissions system. We would be happy to look at it again to see what is triggering the check engine light at this time

I tentatively accept this response. Until I have seat covers this is not resolved. I have been waiting close to month for the seat covers and now I do not trust that this will be completed. I do not trust what this company indicates they will do. Should the seat covers not be received by Wednesday, September 20, (which will be one month since purchase and from the date they received my money) I want the order to be canceled.
*** ***

On April 9th Rich Ford did indeed attempt to sale Mr*** *** and his son Mr*** *** a vehicleAnd at that point in time the Finance Manager (Jimmy G***) did explain that the loan was pending approval.Also both customers signed and received copy of our Spot
Delivery/Loaner Agreement which clearly states that the loan contract would be pending for approval or disapproval and subject to terms and conditions of the finance sourceIf more details or supporting documents are needed please feel free to contact me. Cordially, Ron M***Finance Director***