I reviewed the repair order in question for a diesel oil change on Mr [redacted] F-350.? We did apply a coupon discount on that repair for $off the oil change.? I have no way of going back to look at Ford and see if they were offering a rebate at that time, nor what the expiration would have been.? Normally, our coupons clearly state that oil changes are for up to quarts of semi-synthetic oil and excludes diesels and specialty vehicles.? I do not have a copy of that particular ad from March 17, so I cannot confirm what it stated.That being said, we do not want customers to feel that they have not been treated fairly and I would be happy to? triple his concern and send him a coupon for $off any future service or parts needs at our dealership.? I called 9/6/and did not reach Mr [redacted] , but I did leave a voice-mail.? Brian G***Parts & Service DirectorRich Ford [redacted]
Rich Ford stands behind our workmanship 100% The customer had gone to [redacted] which came back with the same test results we did indicating that the Clockspring was defective It appears that another Ford dealer found a connector that needed to be reconnected Since the work was initially done here, we will reimburse the costs the customer incurred at both [redacted] and Don Chalmers Ford We will mail a check to the customer in the amount of $to fully cover both invoices
Part will be coming back from the body shop painted on 9-after Bart W [redacted] will contact customer to set a time to install the part.We will be ready to install as early as Friday, the 4th
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: /, / have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe letter from Rich Ford does not offer a resolutionThe delay or lack of competence from the NM MVD is notour problem I have attached a copy of a letter sent certified mail to Rich Ford as of today 10/25/I will await a response with a resolution that is favorable for us Regards, [redacted]
I reviewed the repair order in question for a diesel oil change on Mr [redacted] F-350.? We did apply a coupon discount on that repair for $off the oil change.? I have no way of going back to look at Ford and see if they were offering a rebate at that time, nor what the expiration would have been.? Normally, our coupons clearly state that oil changes are for up to quarts of semi-synthetic oil and excludes diesels and specialty vehicles.? I do not have a copy of that particular ad from March 17, so I cannot confirm what it stated.That being said, we do not want customers to feel that they have not been treated fairly and I would be happy to? triple his concern and send him a coupon for $off any future service or parts needs at our dealership.? I called 9/6/and did not reach Mr [redacted] , but I did leave a voice-mail.? Brian G***Parts & Service DirectorRich Ford [redacted]
Rich Ford stands behind our workmanship 100% The customer had gone to [redacted] which came back with the same test results we did indicating that the Clockspring was defective It appears that another Ford dealer found a connector that needed to be reconnected Since the work was initially done here, we will reimburse the costs the customer incurred at both [redacted] and Don Chalmers Ford We will mail a check to the customer in the amount of $to fully cover both invoices
Part will be coming back from the body shop painted on 9-after Bart W [redacted] will contact customer to set a time to install the part.We will be ready to install as early as Friday, the 4th
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: /, / have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe letter from Rich Ford does not offer a resolutionThe delay or lack of competence from the NM MVD is notour problem I have attached a copy of a letter sent certified mail to Rich Ford as of today 10/25/I will await a response with a resolution that is favorable for us Regards, [redacted]